Software · head to head
Conversica vs LiveChat
Conversica
Software
AI-powered conversational platform for sales and customer service
- From
- On request
- Rated
- -
The short version
- They diverge on capability: Conversica covers Conversational AI, LiveChat covers Live chat.
Where they differ
Only the attributes on which Conversica and LiveChat actually diverge.
| Attribute | Conversica | LiveChat |
|---|---|---|
| Starting price | On request | $20/month |
| Platforms | Web, Email, SMS, Messaging apps | Web, Ios, Android, Desktop |
| Founded | 2009 | 2002 |
Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Conversica
- Conversational AI
- Lead nurturing
- Customer engagement
- Intent analysis
- Microsoft Dynamics
- Email support
- SMS support
- Messaging apps support
Only in LiveChat
- Live chat
- Ticketing
- Chat routing
- Analytics
- Canned responses
- File sharing
- Shopify
- WordPress
Both cover
- Salesforce
- HubSpot
- Zapier
- Web support
What people use each for
The jobs each tool is most often brought in to do.
Conversica
- Customer engagementnot LiveChat
- Lead generationnot LiveChat
- Customer supportnot LiveChat
- Sales automationnot LiveChat
LiveChat
- Live chat support on a website with agent routingnot Conversica
- Handling customer conversations across chat, SMS and messaging channelsnot Conversica
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Conversica
Nothing recorded yet. See the Conversica review.
LiveChat
- The Starter plan retains only 60 days of chat history, so an audit trail requires the Team plan at $49 per person per month
- Pricing is per agent, so support cost scales with headcount rather than with conversation volume
- AI reply suggestions are capped by plan, at 3 knowledge sources on Starter and 10 above it
- Surveys and eye catchers are predefined rather than customisable below the Enterprise plan
- SSO, white labelling and HIPAA compliance are Enterprise only
Pricing, plan by plan
Conversica
On request- Starter$200/month
- AI conversations
- Lead nurturing
- Professional$500/month
- Advanced automation
- Custom flows
- Enterprise$undefined/month
- Full customization
- Dedicated support
LiveChat
$20/month- Starter$20/month
- 60-day chat history
- Basic customization
- Ticketing system
- Team$41/month
- Unlimited history
- Advanced reporting
- Branding removal
- Business$59/month
- Staffing prediction
- Work scheduler
- Apple Business Chat
- Enterprise$undefined/month
- Dedicated account manager
- Product training
- SSO
Which should you pick?
Choose Conversica if
- You need conversational ai.
- You work on Web, Email, SMS, Messaging apps.
- You also want lead nurturing.
Choose LiveChat if
- You need live chat.
- You work on Web, Ios, Android, Desktop.
- You also want ticketing.
Questions people ask
- Is Conversica or LiveChat better?
- Neither clearly leads. Conversica starts at On request and LiveChat at $20/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Conversica or LiveChat?
- Conversica starts at On request and LiveChat at $20/month.
- Does Conversica or LiveChat run on more platforms?
- Conversica runs on Web, Email, SMS, Messaging apps. LiveChat runs on Web, Ios, Android, Desktop.
- What is Conversica best used for?
- Conversica is most often used for customer engagement, lead generation, customer support, sales automation. Of those, customer engagement and lead generation are not what LiveChat is typically brought in for.
- What can Conversica do that LiveChat cannot?
- Conversica covers Conversational AI, Lead nurturing, Customer engagement, Intent analysis. LiveChat covers Live chat, Ticketing, Chat routing, Analytics. Both handle Salesforce, HubSpot, Zapier, Web support.