ClientSuccessvs
ChurnZero
ChurnZero: Enterprise customer success platform best for organizations with Salesforce integration and complex automation; gartner leader status
ClientSuccess
Customer Success Management Made Simple
As of 30 August 2026, ClientSuccess starts at $99/month. ClientSuccess is a customer success management platform that provides simple yet powerful tools to manage customer relationships, track health scores, and autom. Softwr lists it under Customer Success. ClientSuccess is launched in 2014, available on Web.
Overview
What ClientSuccess does
ClientSuccess is a customer success management platform that provides simple yet powerful tools to manage customer relationships, track health scores, and automate success workflows.
What people use it for
- Customer Success
- Account Management
- Retention
Related searches
The honest half
Where it falls short
Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about ClientSuccess.
- Setup and configuration requires significant implementation effort
- Custom metrics setup requires some technical knowledge
Cross-shopped
What people choose instead of ClientSuccess
Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.
- ClientSuccessvsPlanhat
Planhat: Modern interface with multi-product visibility; better for data-centric teams needing high customization and visualization
Pricing
What ClientSuccess costs
Taken from the vendor's own pricing page. Prices move, so check before you buy.
Startup
$99 /mo
- Basic health scores
- Customer profiles
Growth
$199 /mo
- Playbooks
- Automation
- Reporting
Capabilities
Features
Health scores
Customer lifecycle management
Success cycles
Pulse surveys
Executive dashboards
Salesforce
Integration with Salesforce
HubSpot
Integration with HubSpot
Slack
Integration with Slack
Zendesk
Integration with Zendesk
Web support
Available on web
Answered, with sources
Questions people ask
Each answer names the page it came from, so you can check it rather than take our word for it.
What integrations does ClientSuccess support?
ClientSuccess offers 28+ native integrations including Salesforce, HubSpot, Pendo, Mixpanel, Amplitude, Zendesk, Intercom, Freshdesk, billing systems, Gmail, Outlook, Slack, and Microsoft Teams.
SourceWhat features does ClientSuccess provide?
ClientSuccess provides SuccessScore health scoring, Pulse sentiment tracking, SuccessCycles lifecycle playbooks, renewal and revenue management, a 360-degree customer dashboard, and SmartCS AI co-pilot for surfacing insights.
SourceWho is ClientSuccess designed for?
ClientSuccess is designed for SaaS companies between $5M and $500M ARR. It offers the highest-rated customer success platform for mid-market companies without enterprise-level pricing.
SourceBehind it
Who makes ClientSuccess
- Company
- ClientSuccess
- Based in
- Lehi, Utah
- Founders
- Bill Ezell, Dave Blake
Timeline
ClientSuccess over time
Keep looking
Where to go from ClientSuccess
- ClientSuccess alternativesEvery product people weigh against it
- ClientSuccess pricingPlans, floors and what the tiers exclude
- ClientSuccess badgesWhich rules it meets, and the figure behind each
- All Customer Success softwareThe full category
- Best Customer Success softwareThe shortlist, and how it was cut
Best Customer Success software for
Compare ClientSuccess with
- Planhat
- ChurnZero
- Akita
- Kapta
- Amity
- Proposable
- RFP360
- Custify
- Conga
- SmartKarrot
- InMoment
- RevOps
- Strikedeck
- Totango
- UserGuiding
- Proposable
- RFP360
- Apttus
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Softwr does not host reviews and shows no star rating for ClientSuccess, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.
More on ClientSuccess
ClientSuccess alternatives
What people switch to, and what they give up
ClientSuccess pricing
Every tier, and where the cost actually lands
Compare ClientSuccess
Put it head to head with anything we hold
ClientSuccess badge
Its rating, and an embed for your own site
Best Customer Success software alternatives
Enterprise experience management combining customer feedback, text analytics and case management, quote priced
quote
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Per user per month
In app onboarding, tours and checklists priced by monthly active users, not by seat
Per month by monthly active usersNo-code product adoption tooling priced on monthly active users rather than per seat
Per month by monthly active users
In-product tours, tooltips and surveys that a product team can build without engineering
Per month by monthly tracked users
Real-time Customer Success Platform