Catalystvs
ChurnZero
ChurnZero: Dedicated real-time platform for subscription companies focused on proactive churn prevention and customer retention
Catalyst
Customer Success Platform Built by CSMs
As of 30 August 2026, Catalyst starts at $500/month. Catalyst is a customer success platform built by former CSMs who understand the daily challenges of customer success teams. Softwr lists it under Customer Success. Catalyst is made by Catalyst Software, launched in 2017, available on Web, iOS, Android.
Overview
What Catalyst does
Catalyst is a customer success platform built by former CSMs who understand the daily challenges of customer success teams. It focuses on usability, automation, and actionable insights.
What people use it for
- Customer Success
- Csm Tools
- Automation
Related searches
The honest half
Where it falls short
Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about Catalyst.
- Pricing is custom and not published, requiring sales contact
- Integration complexity for organizations with non-standard tech stacks
Cross-shopped
What people choose instead of Catalyst
Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.
- CatalystvsPlanhat
Planhat: Mid-market focused customer success platform with strong data model and flexible architecture
Pricing
What Catalyst costs
Taken from the vendor's own pricing page. Prices move, so check before you buy.
Essential
$500 /mo
- Health scores
- Automation
- Reporting
Enterprise
$1,500 /mo
- Custom integrations
- Advanced analytics
- Dedicated support
Capabilities
Features
Health scoring
Playbooks
Journey builder
360 customer view
Revenue intelligence
Salesforce
Integration with Salesforce
HubSpot
Integration with HubSpot
Slack
Integration with Slack
Segment
Integration with Segment
Web support
Available on web
Answered, with sources
Questions people ask
Each answer names the page it came from, so you can check it rather than take our word for it.
Is Catalyst still separate after the Totango merger?
Yes. Catalyst operates as a distinct product brand under Totango + Catalyst as of 2026, with both products running on the same roadmap. Catalyst maintains its user-friendly interface while integrating Totango's enterprise governance capabilities.
SourceDoes Catalyst integrate with Salesforce?
Yes. Catalyst features strong Salesforce integration, allowing seamless data sync and workflow automation between the customer success platform and CRM.
SourceWho should use Catalyst?
Catalyst is designed for mid-market and enterprise B2B companies that want CS-led revenue motion with an intuitive interface focused on CSM day-to-day workflows rather than IT administration.
SourceBehind it
Who makes Catalyst
- Company
- Catalyst Software
- Based in
- New York, New York
- Founders
- Edward Chiu, Kevin Chiu
Timeline
Catalyst over time
Keep looking
Where to go from Catalyst
- Catalyst alternativesEvery product people weigh against it
- Catalyst pricingPlans, floors and what the tiers exclude
- Catalyst badgesWhich rules it meets, and the figure behind each
- All Customer Success softwareThe full category
- Best Customer Success softwareThe shortlist, and how it was cut
Best Customer Success software for
Compare Catalyst with
- SmartKarrot
- ChurnZero
- Better Proposals
- Akita
- RFP360
- Aviso
- Planhat
- Chorus.ai
- Conga
- CustomerSuccessBox
- Amity
- UserGuiding
- Bonjoro
- ClientPoint
- Akita
- Apttus
- Amity
- Apttus
Other Customer Success software
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Free, then $15/mo12 researched notes
Softwr does not host reviews and shows no star rating for Catalyst, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.
More on Catalyst
Catalyst alternatives
What people switch to, and what they give up
Catalyst pricing
Every tier, and where the cost actually lands
Compare Catalyst
Put it head to head with anything we hold
Catalyst badge
Its rating, and an embed for your own site
Best Customer Success software alternatives
Enterprise experience management combining customer feedback, text analytics and case management, quote priced
quotePersonal video messages triggered from your CRM, aimed at onboarding and retention rather than cold outreach
Per user per month
In app onboarding, tours and checklists priced by monthly active users, not by seat
Per month by monthly active usersNo-code product adoption tooling priced on monthly active users rather than per seat
Per month by monthly active users
In-product tours, tooltips and surveys that a product team can build without engineering
Per month by monthly tracked users
Real-time Customer Success Platform