Softwr

Live Chat · head to head

Amazon Lex vs LivePerson

Amazon Lex logo

Amazon Lex

Live Chat

AWS conversational AI service

From
Free
Rated
-
Full reviewWebsite
LivePerson logo

LivePerson

Live Chat

Enterprise-grade conversational AI platform

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Amazon Lex has a free tier, so it costs nothing to try first.
  • Each has a real cost: Amazon Lex pay-as-you-go model with no standard free tier, only AWS free credits for new customers (6 months, $200 limit); LivePerson no price is published for any of the three tiers, and the page states no cost metric
  • They diverge on capability: Amazon Lex covers Speech recognition, LivePerson covers Live chat.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Amazon Lex and LivePerson actually diverge.

Attributes where Amazon Lex and LivePerson differ
AttributeAmazon LexLivePerson
Starting priceFreeOn request
Pricing modelusage-basedsubscription
Free tierYesNo
PlatformsWeb, AWS CloudWeb, Mobile app, IOS, Android, Messaging apps
Founded20061995

Identical on both: user rating (Not yet rated), category (Live Chat).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Amazon Lex

  • Speech recognition
  • Natural language understanding
  • Voice and text
  • Lambda integration
  • AWS services
  • Lambda
  • DynamoDB
  • SNS

Only in LivePerson

  • Live chat
  • Conversational AI
  • Mobile messaging
  • Intent detection
  • Salesforce
  • Zendesk
  • Slack
  • Webhooks

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Amazon Lex

  • Chatbot developmentnot LivePerson
  • Voice-based conversational AInot LivePerson
  • Natural language understandingnot LivePerson

LivePerson

  • Conversational AI and messaging across web, SMS and social channelsnot Amazon Lex
  • Routing customer conversations between bots and human agentsnot Amazon Lex

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Amazon Lex

  • Pay-as-you-go model with no standard free tier, only AWS free credits for new customers (6 months, $200 limit)
  • Speech requests cost $0.004 each, text requests $0.00075 each, training costs $0.50 per minute
  • Variable costs can accumulate quickly for high-volume applications

LivePerson

  • No price is published for any of the three tiers, and the page states no cost metric
  • Despite advertising minimal add ons, SMS outbound and WhatsApp carry separate charges plus a 15% handling fee
  • X is supported only with additional fees
  • Every route to a figure is a quote request or an RFP

Pricing, plan by plan

Amazon Lex

Free
  • Standard Usage$0.004/per speech request
    • Speech requests at $0.004 each
  • Text Requests$0.00075/per text request
    • Text requests at $0.00075 each

LivePerson

On request
  • Professional$100/month
    • Live chat
    • Basic AI
    • Automations
  • Enterprise$500/month
    • Advanced AI
    • Custom integrations
  • Premium$undefined/month
    • Custom solutions
    • Dedicated support

Which should you pick?

Choose Amazon Lex if

  • You need speech recognition.
  • You want to start without paying.
  • You work on Web, AWS Cloud.
  • You also want natural language understanding.
Amazon Lex review

Choose LivePerson if

  • You need live chat.
  • You work on Web, Mobile app, IOS, Android, Messaging apps.
  • You also want conversational ai.
LivePerson review

Questions people ask

Is Amazon Lex or LivePerson better?
Neither clearly leads. Amazon Lex starts at Free and LivePerson at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Amazon Lex or LivePerson?
Amazon Lex has a free tier; the other does not. Paid plans start at Free for Amazon Lex and On request for LivePerson.
Does Amazon Lex or LivePerson run on more platforms?
Amazon Lex runs on Web, AWS Cloud. LivePerson runs on Web, Mobile app, IOS, Android, Messaging apps.
Can I use Amazon Lex for free?
Yes. Amazon Lex has a free tier, so you can try it without paying. LivePerson starts at On request.
What is Amazon Lex best used for?
Amazon Lex is most often used for chatbot development, voice-based conversational ai, natural language understanding. Of those, chatbot development and voice-based conversational ai are not what LivePerson is typically brought in for.
What can Amazon Lex do that LivePerson cannot?
Amazon Lex covers Speech recognition, Natural language understanding, Voice and text, Lambda integration. LivePerson covers Live chat, Conversational AI, Mobile messaging, Intent detection. Both handle Web support.

Answered from the vendors’ own pages

Amazon Lex: How much does Amazon Lex cost?

Amazon Lex charges $0.004 per speech request and $0.00075 per text request with no upfront commitments or minimum fees required.

Source
LivePerson: How much does LivePerson cost?

LivePerson does not publish pricing on its website. The platform operates on a quote-based model with three subscription tiers: Bronze (messaging-first workspace), Silver (with automation and AI features), and Gold (advanced analytics and Generative AI). Customers must request quotes from the sales team.

Source
Amazon Lex: Is there a free tier for Amazon Lex?

Yes, new AWS customers receive 10,000 text requests and 5,000 speech requests per month free for the first year. Additional $200 in AWS Free Tier credits are available for new customers as of July 15, 2025, with all credits expiring within 12 months.

Source
LivePerson: What are LivePerson's pricing tiers?

LivePerson offers Bronze (includes multi-channel workspace and Intent Manager), Silver (adds AI automation and Conversation Assist), and Gold (adds Generative AI and Proactive Messaging). Each tier includes progressively more advanced AI capabilities and support levels.

Source
Amazon Lex: What is the example monthly cost for Amazon Lex?

For 8,000 speech requests ($32) and 2,000 text requests ($1.50), the approximate monthly total is $33.50, though actual costs vary based on usage volume.

Source
LivePerson: Are there additional fees beyond the base LivePerson subscription?

Yes, Proactive Messaging charges carrier rates plus a 15% handling fee, and additional fees apply for certain communication channels like X (formerly Twitter).

Source
Share

Related pages

More on Amazon Lex

More on LivePerson

Keep looking

Other head to heads