Softwr

Software · head to head

Amazon Lex vs LivePerson

Amazon Lex logo

Amazon Lex

Software

AWS conversational AI service

From
$0.00075/per text request
Rated
-
Full reviewWebsite
LivePerson logo

LivePerson

Software

Enterprise-grade conversational AI platform

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Amazon Lex pay-as-you-go model with no standard free tier, only AWS free credits for new customers (6 months, $200 limit); LivePerson no price is published for any of the three tiers, and the page states no cost metric
  • They diverge on capability: Amazon Lex covers Speech recognition, LivePerson covers Live chat.

Where they differ

Only the attributes on which Amazon Lex and LivePerson actually diverge.

Attributes where Amazon Lex and LivePerson differ
AttributeAmazon LexLivePerson
Starting price$0.00075/per text requestOn request
Pricing modelusage-basedsubscription
PlatformsWeb, AWS CloudWeb, Mobile app, IOS, Android, Messaging apps
Founded20061995

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Amazon Lex

  • Speech recognition
  • Natural language understanding
  • Voice and text
  • Lambda integration
  • AWS services
  • Lambda
  • DynamoDB
  • SNS

Only in LivePerson

  • Live chat
  • Conversational AI
  • Mobile messaging
  • Intent detection
  • Salesforce
  • Zendesk
  • Slack
  • Webhooks

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Amazon Lex

  • Building conversational chatbots leveraging Alexa deep learning enginenot LivePerson
  • Voice and text-based NLU applications requiring automatic speech recognitionnot LivePerson
  • Custom conversational interfaces integrated into existing applicationsnot LivePerson

LivePerson

  • Conversational AI and messaging across web, SMS and social channelsnot Amazon Lex
  • Routing customer conversations between bots and human agentsnot Amazon Lex

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Amazon Lex

  • Pay-as-you-go model with no standard free tier, only AWS free credits for new customers (6 months, $200 limit)
  • Speech requests cost $0.004 each, text requests $0.00075 each, training costs $0.50 per minute
  • Variable costs can accumulate quickly for high-volume applications

LivePerson

  • No price is published for any of the three tiers, and the page states no cost metric
  • Despite advertising minimal add ons, SMS outbound and WhatsApp carry separate charges plus a 15% handling fee
  • X is supported only with additional fees
  • Every route to a figure is a quote request or an RFP

Pricing, plan by plan

Amazon Lex

$0.00075/per text request

No published plan breakdown. See the Amazon Lex review.

LivePerson

On request
  • Professional$100/month
    • Live chat
    • Basic AI
    • Automations
  • Enterprise$500/month
    • Advanced AI
    • Custom integrations
  • Premium$undefined/month
    • Custom solutions
    • Dedicated support

Which should you pick?

Choose Amazon Lex if

  • You need speech recognition.
  • You work on Web, AWS Cloud.
  • You also want natural language understanding.
Amazon Lex review

Choose LivePerson if

  • You need live chat.
  • You work on Web, Mobile app, IOS, Android, Messaging apps.
  • You also want conversational ai.
LivePerson review

Questions people ask

Is Amazon Lex or LivePerson better?
Neither clearly leads. Amazon Lex starts at $0.00075/per text request and LivePerson at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Amazon Lex or LivePerson?
Amazon Lex starts at $0.00075/per text request and LivePerson at On request.
Does Amazon Lex or LivePerson run on more platforms?
Amazon Lex runs on Web, AWS Cloud. LivePerson runs on Web, Mobile app, IOS, Android, Messaging apps.
What is Amazon Lex best used for?
Amazon Lex is most often used for building conversational chatbots leveraging alexa deep learning engine, voice and text-based nlu applications requiring automatic speech recognition, custom conversational interfaces integrated into existing applications. Of those, building conversational chatbots leveraging alexa deep learning engine and voice and text-based nlu applications requiring automatic speech recognition are not what LivePerson is typically brought in for.
What can Amazon Lex do that LivePerson cannot?
Amazon Lex covers Speech recognition, Natural language understanding, Voice and text, Lambda integration. LivePerson covers Live chat, Conversational AI, Mobile messaging, Intent detection. Both handle Web support.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Amazon Lex

More on LivePerson

Keep looking

Other head to heads