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Live Chat · head to head

Botpress vs LivePerson

Botpress logo

Botpress

Live Chat

Open-source chatbot platform and framework

From
Free
Rated
-
Full reviewWebsite
LivePerson logo

LivePerson

Live Chat

Enterprise-grade conversational AI platform

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Botpress has a free tier, so it costs nothing to try first.
  • Each has a real cost: Botpress dependent on OpenAI integration; users must provide and manage OpenAI API keys and costs; LivePerson no price is published for any of the three tiers, and the page states no cost metric
  • They diverge on capability: Botpress covers Visual bot builder, LivePerson covers Live chat.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Botpress and LivePerson actually diverge.

Attributes where Botpress and LivePerson differ
AttributeBotpressLivePerson
Starting priceFreeOn request
Free tierYesNo
PlatformsOpen-source (self-hosted), Cloud-managed (Botpress Cloud)Web, Mobile app, IOS, Android, Messaging apps
Founded20161995

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Live Chat).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Botpress

  • Visual bot builder
  • NLU integration
  • Multi-channel support
  • Analytics
  • Teams
  • Messenger
  • WhatsApp
  • On-premise support

Only in LivePerson

  • Live chat
  • Conversational AI
  • Mobile messaging
  • Intent detection
  • Salesforce
  • Zendesk
  • Webhooks
  • Web support

Both cover

  • Slack

What people use each for

The jobs each tool is most often brought in to do.

Botpress

  • AI customer support ticketing and refund processingnot LivePerson
  • Multi-channel helpdesk automation with escalationnot LivePerson
  • Self-service account updates and order correctionsnot LivePerson
  • Proactive customer outreach and retentionnot LivePerson

LivePerson

  • Conversational AI and messaging across web, SMS and social channelsnot Botpress
  • Routing customer conversations between bots and human agentsnot Botpress

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Botpress

  • Dependent on OpenAI integration; users must provide and manage OpenAI API keys and costs

LivePerson

  • No price is published for any of the three tiers, and the page states no cost metric
  • Despite advertising minimal add ons, SMS outbound and WhatsApp carry separate charges plus a 15% handling fee
  • X is supported only with additional fees
  • Every route to a figure is a quote request or an RFP

Pricing, plan by plan

Botpress

Free
  • Standard$9000/year
    • Up to 4 seats
    • 1,200 conversations per month
    • No per-seat cost

LivePerson

On request
  • Professional$100/month
    • Live chat
    • Basic AI
    • Automations
  • Enterprise$500/month
    • Advanced AI
    • Custom integrations
  • Premium$undefined/month
    • Custom solutions
    • Dedicated support

Which should you pick?

Choose Botpress if

  • You need visual bot builder.
  • You want to start without paying.
  • You work on Open-source (self-hosted), Cloud-managed (Botpress Cloud).
  • You also want nlu integration.
Botpress review

Choose LivePerson if

  • You need live chat.
  • You work on Web, Mobile app, IOS, Android, Messaging apps.
  • You also want conversational ai.
LivePerson review

Questions people ask

Is Botpress or LivePerson better?
Neither clearly leads. Botpress starts at Free and LivePerson at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Botpress or LivePerson?
Botpress has a free tier; the other does not. Paid plans start at Free for Botpress and On request for LivePerson.
Does Botpress or LivePerson run on more platforms?
Botpress runs on Open-source (self-hosted), Cloud-managed (Botpress Cloud). LivePerson runs on Web, Mobile app, IOS, Android, Messaging apps.
Can I use Botpress for free?
Yes. Botpress has a free tier, so you can try it without paying. LivePerson starts at On request.
What is Botpress best used for?
Botpress is most often used for ai customer support ticketing and refund processing, multi-channel helpdesk automation with escalation, self-service account updates and order corrections, proactive customer outreach and retention. Of those, ai customer support ticketing and refund processing and multi-channel helpdesk automation with escalation are not what LivePerson is typically brought in for.
What can Botpress do that LivePerson cannot?
Botpress covers Visual bot builder, NLU integration, Multi-channel support, Analytics. LivePerson covers Live chat, Conversational AI, Mobile messaging, Intent detection. Both handle Slack.

Answered from the vendors’ own pages

Botpress: How much does Botpress cost?

Botpress charges $9,000 per year for the standard plan supporting 4 seats with 1,200 conversations monthly. No per-seat cost is applied when adding team members or expanding usage, and AI capabilities are included in the subscription.

Source
LivePerson: How much does LivePerson cost?

LivePerson does not publish pricing on its website. The platform operates on a quote-based model with three subscription tiers: Bronze (messaging-first workspace), Silver (with automation and AI features), and Gold (advanced analytics and Generative AI). Customers must request quotes from the sales team.

Source
Botpress: Is there a free Botpress plan?

Yes, Botpress offers a free tier with no credit card required. You can try the platform for free and test it on your own support tickets before upgrading.

Source
LivePerson: What are LivePerson's pricing tiers?

LivePerson offers Bronze (includes multi-channel workspace and Intent Manager), Silver (adds AI automation and Conversation Assist), and Gold (adds Generative AI and Proactive Messaging). Each tier includes progressively more advanced AI capabilities and support levels.

Source
Botpress: What does Botpress include compared to Zendesk or Intercom?

Botpress saves $25,500 per year compared to Zendesk and Intercom for a 4-seat team handling 1,200 monthly conversations, delivering the same AI-powered support without separate AI billing.

Source
LivePerson: Are there additional fees beyond the base LivePerson subscription?

Yes, Proactive Messaging charges carrier rates plus a 15% handling fee, and additional fees apply for certain communication channels like X (formerly Twitter).

Source
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