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Software · head to head

Botpress vs LivePerson

Botpress logo

Botpress

Software

Open-source chatbot platform and framework

From
Free
Rated
-
Full reviewWebsite
LivePerson logo

LivePerson

Software

Enterprise-grade conversational AI platform

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Botpress has a free tier, so it costs nothing to try first.
  • Each has a real cost: Botpress managed cloud version (Botpress Cloud) availability and pricing not accessible; open-source deployment requires managing infrastructure; LivePerson no price is published for any of the three tiers, and the page states no cost metric
  • They diverge on capability: Botpress covers Visual bot builder, LivePerson covers Live chat.

Where they differ

Only the attributes on which Botpress and LivePerson actually diverge.

Attributes where Botpress and LivePerson differ
AttributeBotpressLivePerson
Starting priceFreeOn request
Pricing modelopen-sourcesubscription
Free tierYesNo
PlatformsOpen-source (self-hosted), Cloud-managed (Botpress Cloud)Web, Mobile app, IOS, Android, Messaging apps
Founded20161995

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Botpress

  • Visual bot builder
  • NLU integration
  • Multi-channel support
  • Analytics
  • Teams
  • Messenger
  • WhatsApp
  • On-premise support

Only in LivePerson

  • Live chat
  • Conversational AI
  • Mobile messaging
  • Intent detection
  • Salesforce
  • Zendesk
  • Webhooks
  • Web support

Both cover

  • Slack

What people use each for

The jobs each tool is most often brought in to do.

Botpress

  • Development teams building chatbots and conversational AI using MIT-licensed open-source frameworknot LivePerson
  • Organisations needing custom conversational interfaces with programmatic control via SDK/CLInot LivePerson

LivePerson

  • Conversational AI and messaging across web, SMS and social channelsnot Botpress
  • Routing customer conversations between bots and human agentsnot Botpress

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Botpress

  • Managed cloud version (Botpress Cloud) availability and pricing not accessible; open-source deployment requires managing infrastructure
  • Dependent on OpenAI integration; users must provide and manage OpenAI API keys and costs

LivePerson

  • No price is published for any of the three tiers, and the page states no cost metric
  • Despite advertising minimal add ons, SMS outbound and WhatsApp carry separate charges plus a 15% handling fee
  • X is supported only with additional fees
  • Every route to a figure is a quote request or an RFP

Pricing, plan by plan

Botpress

Free

No published plan breakdown. See the Botpress review.

LivePerson

On request
  • Professional$100/month
    • Live chat
    • Basic AI
    • Automations
  • Enterprise$500/month
    • Advanced AI
    • Custom integrations
  • Premium$undefined/month
    • Custom solutions
    • Dedicated support

Which should you pick?

Choose Botpress if

  • You need visual bot builder.
  • You want to start without paying.
  • You work on Open-source (self-hosted), Cloud-managed (Botpress Cloud).
  • You also want nlu integration.
Botpress review

Choose LivePerson if

  • You need live chat.
  • You work on Web, Mobile app, IOS, Android, Messaging apps.
  • You also want conversational ai.
LivePerson review

Questions people ask

Is Botpress or LivePerson better?
Neither clearly leads. Botpress starts at Free and LivePerson at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Botpress or LivePerson?
Botpress has a free tier; the other does not. Paid plans start at Free for Botpress and On request for LivePerson.
Does Botpress or LivePerson run on more platforms?
Botpress runs on Open-source (self-hosted), Cloud-managed (Botpress Cloud). LivePerson runs on Web, Mobile app, IOS, Android, Messaging apps.
Can I use Botpress for free?
Yes. Botpress has a free tier, so you can try it without paying. LivePerson starts at On request.
What is Botpress best used for?
Botpress is most often used for development teams building chatbots and conversational ai using mit-licensed open-source framework, organisations needing custom conversational interfaces with programmatic control via sdk/cli. Of those, development teams building chatbots and conversational ai using mit-licensed open-source framework and organisations needing custom conversational interfaces with programmatic control via sdk/cli are not what LivePerson is typically brought in for.
What can Botpress do that LivePerson cannot?
Botpress covers Visual bot builder, NLU integration, Multi-channel support, Analytics. LivePerson covers Live chat, Conversational AI, Mobile messaging, Intent detection. Both handle Slack.
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Related pages

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