Softwr

Live Chat · head to head

LivePerson vs Salesforce Service Cloud Chat

LivePerson logo

LivePerson

Live Chat

Enterprise-grade conversational AI platform

From
On request
Rated
-
Full reviewWebsite
Salesforce Service Cloud Chat logo

Salesforce Service Cloud Chat

Live Chat

Live chat integrated with Salesforce Service Cloud

From
$25/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: LivePerson no price is published for any of the three tiers, and the page states no cost metric; Salesforce Service Cloud Chat entry-level pricing of $25 per user per month is relatively expensive for small businesses
  • They diverge on capability: LivePerson covers Live chat, Salesforce Service Cloud Chat covers Live chat messaging.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which LivePerson and Salesforce Service Cloud Chat actually diverge.

Attributes where LivePerson and Salesforce Service Cloud Chat differ
AttributeLivePersonSalesforce Service Cloud Chat
Starting priceOn request$25/month
Pricing modelsubscriptionUnknown
PlatformsWeb, Mobile app, IOS, Android, Messaging appsWeb, Mobile apps
Founded19951999

Identical on both: free tier (No), user rating (Not yet rated), category (Live Chat).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in LivePerson

  • Live chat
  • Conversational AI
  • Mobile messaging
  • Intent detection
  • Salesforce
  • Zendesk
  • Webhooks
  • Messaging apps support

Only in Salesforce Service Cloud Chat

  • Live chat messaging
  • CRM integration
  • Agent desktop integration
  • Visitor tracking
  • Salesforce ecosystem
  • Gmail
  • Microsoft Teams

Both cover

  • Slack
  • Web support
  • Mobile app support
  • IOS support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

LivePerson

  • Conversational AI and messaging across web, SMS and social channelsnot Salesforce Service Cloud Chat
  • Routing customer conversations between bots and human agentsnot Salesforce Service Cloud Chat

Salesforce Service Cloud Chat

  • Customer engagementnot LivePerson
  • Lead generationnot LivePerson
  • Customer supportnot LivePerson
  • Sales automationnot LivePerson

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

LivePerson

  • No price is published for any of the three tiers, and the page states no cost metric
  • Despite advertising minimal add ons, SMS outbound and WhatsApp carry separate charges plus a 15% handling fee
  • X is supported only with additional fees
  • Every route to a figure is a quote request or an RFP

Salesforce Service Cloud Chat

  • Entry-level pricing of $25 per user per month is relatively expensive for small businesses
  • Requires Salesforce CRM setup and integration for full functionality
  • Limited standalone capability outside of Salesforce ecosystem
  • Complex configuration required for advanced features

Pricing, plan by plan

LivePerson

On request
  • Professional$100/month
    • Live chat
    • Basic AI
    • Automations
  • Enterprise$500/month
    • Advanced AI
    • Custom integrations
  • Premium$undefined/month
    • Custom solutions
    • Dedicated support

Salesforce Service Cloud Chat

$25/month

No published plan breakdown. See the Salesforce Service Cloud Chat review.

Which should you pick?

Choose LivePerson if

  • You need live chat.
  • You work on Web, Mobile app, IOS, Android, Messaging apps.
  • You also want conversational ai.
LivePerson review

Choose Salesforce Service Cloud Chat if

  • You need live chat messaging.
  • You work on Web, Mobile apps.
  • You also want crm integration.
Salesforce Service Cloud Chat review

Questions people ask

Is LivePerson or Salesforce Service Cloud Chat better?
Neither clearly leads. LivePerson starts at On request and Salesforce Service Cloud Chat at $25/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, LivePerson or Salesforce Service Cloud Chat?
LivePerson starts at On request and Salesforce Service Cloud Chat at $25/month.
Does LivePerson or Salesforce Service Cloud Chat run on more platforms?
LivePerson runs on Web, Mobile app, IOS, Android, Messaging apps. Salesforce Service Cloud Chat runs on Web, Mobile apps.
What is LivePerson best used for?
LivePerson is most often used for conversational ai and messaging across web, sms and social channels, routing customer conversations between bots and human agents. Of those, conversational ai and messaging across web, sms and social channels and routing customer conversations between bots and human agents are not what Salesforce Service Cloud Chat is typically brought in for.
What can LivePerson do that Salesforce Service Cloud Chat cannot?
LivePerson covers Live chat, Conversational AI, Mobile messaging, Intent detection. Salesforce Service Cloud Chat covers Live chat messaging, CRM integration, Agent desktop integration, Visitor tracking. Both handle Slack, Web support, Mobile app support, IOS support.

Answered from the vendors’ own pages

LivePerson: How much does LivePerson cost?

LivePerson does not publish pricing on its website. The platform operates on a quote-based model with three subscription tiers: Bronze (messaging-first workspace), Silver (with automation and AI features), and Gold (advanced analytics and Generative AI). Customers must request quotes from the sales team.

Source
Salesforce Service Cloud Chat: What is Salesforce Service Cloud Chat?

Salesforce Chat is a real-time customer engagement tool enabling businesses to connect with customers through personalized live chat interactions embedded in apps and on websites, with AI-powered chatbot support.

Source
LivePerson: What are LivePerson's pricing tiers?

LivePerson offers Bronze (includes multi-channel workspace and Intent Manager), Silver (adds AI automation and Conversation Assist), and Gold (adds Generative AI and Proactive Messaging). Each tier includes progressively more advanced AI capabilities and support levels.

Source
Salesforce Service Cloud Chat: What is the pricing for Salesforce Service Cloud Chat?

Salesforce Service Cloud entry-level pricing starts at $25 per user per month, with multiple tiers available and add-ons ranging from $50 to $75 depending on required features.

Source
LivePerson: Are there additional fees beyond the base LivePerson subscription?

Yes, Proactive Messaging charges carrier rates plus a 15% handling fee, and additional fees apply for certain communication channels like X (formerly Twitter).

Source
Share

Related pages

More on LivePerson

More on Salesforce Service Cloud Chat

Keep looking

Other head to heads