Softwr

Software · head to head

Jivochat vs Olark

Jivochat logo

Jivochat

Software

All-in-one communication platform for customer engagement

From
Free
Rated
-
Full reviewWebsite
Olark logo

Olark

Software

Make your business human

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Jivochat the free plan keeps only 2 months of chat history and has no CRM; Olark the AI website agent is a $400 a month flat plan billed annually at $4,800, which is a large step from the $29 per agent human only plan
  • They diverge on capability: Jivochat covers Phone integration, Olark covers Chat transcripts.

Where they differ

Only the attributes on which Jivochat and Olark actually diverge.

Attributes where Jivochat and Olark differ
AttributeJivochatOlark
Pricing modelfreemiumsubscription
PlatformsWeb, Mobile app, IOS, AndroidWeb
Founded20082009

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Jivochat

  • Phone integration
  • Email support
  • Chatbot builder
  • CRM
  • Telegram
  • Viber
  • Mobile app support
  • IOS support

Only in Olark

  • Chat transcripts
  • Visitor insights
  • Customization
  • Offline messaging
  • Shortcuts
  • Salesforce
  • HubSpot
  • Zendesk

Both cover

  • Live chat
  • Slack
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Jivochat

  • Live chat and messaging support across website and social channelsnot Olark
  • Handling customer conversations from one agent inboxnot Olark

Olark

  • Live chat on a website with a small support teamnot Jivochat
  • Running an AI agent on website conversations with human handoffnot Jivochat

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Jivochat

  • The free plan keeps only 2 months of chat history and has no CRM
  • The Chat API, chat routing and the mobile SDK are all Enterprise only, at $56 per agent per month billed annually
  • The WhatsApp module is a $27 a month add on on every plan including Enterprise
  • The Professional plan caps the account at 100 agents
  • Pricing is per agent, so support cost scales with headcount rather than conversation volume

Olark

  • The AI website agent is a $400 a month flat plan billed annually at $4,800, which is a large step from the $29 per agent human only plan
  • That flat price covers only one human seat, with each additional seat at $29 a month
  • Regional routing, SSO and custom SLAs require a custom enterprise plan with no published price

Pricing, plan by plan

Jivochat

Free
  • FreeFree
    • Live chat
    • 1 agent
    • Basic features
  • Lite$10/month
    • Up to 5 agents
    • Chat transcripts
  • Pro$25/month
    • Unlimited agents
    • Phone support
  • Enterprise$undefined/month
    • Custom features
    • Dedicated support

Olark

Free
  • FreeFree
    • 20 chats/month
    • 1 agent
    • Basic customization
  • Standard$29/month
    • Unlimited chats
    • Chat transcripts
    • Integrations
  • Pro$undefined/month
    • Co-browsing
    • Chatbot
    • Priority support

Which should you pick?

Choose Jivochat if

  • You need phone integration.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want email support.
Jivochat review

Choose Olark if

  • You need chat transcripts.
  • You want to start without paying.
  • You also want visitor insights.
Olark review

Questions people ask

Is Jivochat or Olark better?
Neither clearly leads. Jivochat starts at Free and Olark at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Jivochat or Olark?
Jivochat starts at Free and Olark at Free.
Does Jivochat or Olark run on more platforms?
Jivochat runs on Web, Mobile app, IOS, Android. Olark runs on Web.
Can I use Jivochat for free?
Both have a free tier, so you can try either at no cost before committing.
What is Jivochat best used for?
Jivochat is most often used for live chat and messaging support across website and social channels, handling customer conversations from one agent inbox. Of those, live chat and messaging support across website and social channels and handling customer conversations from one agent inbox are not what Olark is typically brought in for.
What can Jivochat do that Olark cannot?
Jivochat covers Phone integration, Email support, Chatbot builder, CRM. Olark covers Chat transcripts, Visitor insights, Customization, Offline messaging. Both handle Live chat, Slack, Web support.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Jivochat

More on Olark

Keep looking

Other head to heads