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Software · head to head

Kore.ai vs LivePerson

Kore.ai logo

Kore.ai

Software

Enterprise conversational AI platform

From
On request
Rated
-
Full reviewWebsite
LivePerson logo

LivePerson

Software

Enterprise-grade conversational AI platform

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Kore.ai the Internet Archive's capture of Kore.ai's site on 17 June 2020 confirmed its named products, Kora (Enterprise Virtual Assistant) and Deflect.ai (Digital Deflection Platform), are sold to enterprise buyers across banking, insurance, healthcare and retail with no published price list and a dedicated pricing path that itself 404s.; LivePerson no price is published for any of the three tiers, and the page states no cost metric
  • They diverge on capability: Kore.ai covers Advanced NLU, LivePerson covers Live chat.

Where they differ

Only the attributes on which Kore.ai and LivePerson actually diverge.

Attributes where Kore.ai and LivePerson differ
AttributeKore.aiLivePerson
PlatformsWeb, Mobile, Messaging, Voice, IVRWeb, Mobile app, IOS, Android, Messaging apps
Founded20141995

Identical on both: starting price (On request), pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Kore.ai

  • Advanced NLU
  • Workflow automation
  • Multi-language
  • SAP
  • Oracle
  • API
  • Mobile support
  • Messaging support

Only in LivePerson

  • Live chat
  • Mobile messaging
  • Intent detection
  • Zendesk
  • Slack
  • Webhooks
  • Mobile app support
  • IOS support

Both cover

  • Conversational AI
  • Salesforce
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Kore.ai

  • Customer engagementnot LivePerson
  • Lead generationnot LivePerson
  • Customer supportnot LivePerson
  • Sales automationnot LivePerson

LivePerson

  • Conversational AI and messaging across web, SMS and social channelsnot Kore.ai
  • Routing customer conversations between bots and human agentsnot Kore.ai

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Kore.ai

  • The Internet Archive's capture of Kore.ai's site on 17 June 2020 confirmed its named products, Kora (Enterprise Virtual Assistant) and Deflect.ai (Digital Deflection Platform), are sold to enterprise buyers across banking, insurance, healthcare and retail with no published price list and a dedicated pricing path that itself 404s.

LivePerson

  • No price is published for any of the three tiers, and the page states no cost metric
  • Despite advertising minimal add ons, SMS outbound and WhatsApp carry separate charges plus a 15% handling fee
  • X is supported only with additional fees
  • Every route to a figure is a quote request or an RFP

Pricing, plan by plan

Kore.ai

On request
  • Professional$200/month
    • AI chatbot
    • Basic NLU
  • Enterprise$500/month
    • Advanced NLU
    • Custom integrations
  • Custom$undefined/month
    • Unlimited features
    • Dedicated support

LivePerson

On request
  • Professional$100/month
    • Live chat
    • Basic AI
    • Automations
  • Enterprise$500/month
    • Advanced AI
    • Custom integrations
  • Premium$undefined/month
    • Custom solutions
    • Dedicated support

Which should you pick?

Choose Kore.ai if

  • You need advanced nlu.
  • You work on Web, Mobile, Messaging, Voice, IVR.
  • You also want workflow automation.
Kore.ai review

Choose LivePerson if

  • You need live chat.
  • You work on Web, Mobile app, IOS, Android, Messaging apps.
  • You also want mobile messaging.
LivePerson review

Questions people ask

Is Kore.ai or LivePerson better?
Neither clearly leads. Kore.ai starts at On request and LivePerson at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Kore.ai or LivePerson?
Kore.ai starts at On request and LivePerson at On request.
Does Kore.ai or LivePerson run on more platforms?
Kore.ai runs on Web, Mobile, Messaging, Voice, IVR. LivePerson runs on Web, Mobile app, IOS, Android, Messaging apps.
What is Kore.ai best used for?
Kore.ai is most often used for customer engagement, lead generation, customer support, sales automation. Of those, customer engagement and lead generation are not what LivePerson is typically brought in for.
What can Kore.ai do that LivePerson cannot?
Kore.ai covers Advanced NLU, Workflow automation, Multi-language, SAP. LivePerson covers Live chat, Mobile messaging, Intent detection, Zendesk. Both handle Conversational AI, Salesforce, Web support.
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