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Software · head to head

Jivochat vs Rasa

Jivochat logo

Jivochat

Software

All-in-one communication platform for customer engagement

From
Free
Rated
-
Full reviewWebsite
Rasa logo

Rasa

Software

Open-source framework for building conversational AI

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Jivochat the free plan keeps only 2 months of chat history and has no CRM; Rasa free Developer Edition caps conversations at 1,000 external or 100 internal per company per month
  • They diverge on capability: Jivochat covers Live chat, Rasa covers NLU engine.

Where they differ

Only the attributes on which Jivochat and Rasa actually diverge.

Attributes where Jivochat and Rasa differ
AttributeJivochatRasa
Pricing modelfreemiumopen-source
PlatformsWeb, Mobile app, IOS, AndroidOn-premise, Cloud deployment, Docker, Kubernetes
Founded20082016

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Jivochat

  • Live chat
  • Phone integration
  • Email support
  • Chatbot builder
  • CRM
  • Telegram
  • Viber
  • Web support

Only in Rasa

  • NLU engine
  • Dialogue management
  • Multi-language support
  • Testing tools
  • Teams
  • Custom channels
  • API
  • On-premise support

Both cover

  • Slack

What people use each for

The jobs each tool is most often brought in to do.

Jivochat

  • Live chat and messaging support across website and social channelsnot Rasa
  • Handling customer conversations from one agent inboxnot Rasa

Rasa

  • Developers self-hosting an open source conversational AI framework before needing enterprise scalenot Jivochat

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Jivochat

  • The free plan keeps only 2 months of chat history and has no CRM
  • The Chat API, chat routing and the mobile SDK are all Enterprise only, at $56 per agent per month billed annually
  • The WhatsApp module is a $27 a month add on on every plan including Enterprise
  • The Professional plan caps the account at 100 agents
  • Pricing is per agent, so support cost scales with headcount rather than conversation volume

Rasa

  • Free Developer Edition caps conversations at 1,000 external or 100 internal per company per month
  • Rasa Pro and the Business Plan (Pro plus Studio) are not priced on the site and require contacting sales

Pricing, plan by plan

Jivochat

Free
  • FreeFree
    • Live chat
    • 1 agent
    • Basic features
  • Lite$10/month
    • Up to 5 agents
    • Chat transcripts
  • Pro$25/month
    • Unlimited agents
    • Phone support
  • Enterprise$undefined/month
    • Custom features
    • Dedicated support

Rasa

Free
  • Open SourceFree
    • Full framework access
    • Community support
  • Rasa Pro$50/month
    • Additional tools
    • Priority support
  • Enterprise$undefined/month
    • Advanced features
    • Dedicated support

Which should you pick?

Choose Jivochat if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want phone integration.
Jivochat review

Choose Rasa if

  • You need nlu engine.
  • You want to start without paying.
  • You work on On-premise, Cloud deployment, Docker, Kubernetes.
  • You also want dialogue management.
Rasa review

Questions people ask

Is Jivochat or Rasa better?
Neither clearly leads. Jivochat starts at Free and Rasa at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Jivochat or Rasa?
Jivochat starts at Free and Rasa at Free.
Does Jivochat or Rasa run on more platforms?
Jivochat runs on Web, Mobile app, IOS, Android. Rasa runs on On-premise, Cloud deployment, Docker, Kubernetes.
Can I use Jivochat for free?
Both have a free tier, so you can try either at no cost before committing.
What is Jivochat best used for?
Jivochat is most often used for live chat and messaging support across website and social channels, handling customer conversations from one agent inbox. Of those, live chat and messaging support across website and social channels and handling customer conversations from one agent inbox are not what Rasa is typically brought in for.
What can Jivochat do that Rasa cannot?
Jivochat covers Live chat, Phone integration, Email support, Chatbot builder. Rasa covers NLU engine, Dialogue management, Multi-language support, Testing tools. Both handle Slack.
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Related pages

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