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LivePerson vs Microsoft Bot Framework

LivePerson logo

LivePerson

Live Chat

Enterprise-grade conversational AI platform

From
On request
Rated
-
Full reviewWebsite
Microsoft Bot Framework logo

Microsoft Bot Framework

Live Chat

Microsoft's framework for building intelligent bots

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Microsoft Bot Framework has a free tier, so it costs nothing to try first.
  • Each has a real cost: LivePerson no price is published for any of the three tiers, and the page states no cost metric; Microsoft Bot Framework no pricing information published on official product pages
  • They diverge on capability: LivePerson covers Live chat, Microsoft Bot Framework covers Bot Builder.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which LivePerson and Microsoft Bot Framework actually diverge.

Attributes where LivePerson and Microsoft Bot Framework differ
AttributeLivePersonMicrosoft Bot Framework
Starting priceOn requestFree
Pricing modelsubscriptionfreemium
Free tierNoYes
PlatformsWeb, Mobile app, IOS, Android, Messaging appsWeb, Mobile, Messaging apps, Voice
Founded19951975

Identical on both: user rating (Not yet rated), category (Live Chat).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in LivePerson

  • Live chat
  • Conversational AI
  • Mobile messaging
  • Intent detection
  • Salesforce
  • Zendesk
  • Webhooks
  • Mobile app support

Only in Microsoft Bot Framework

  • Bot Builder
  • Language Understanding (LUIS)
  • QnA Maker
  • Multi-channel support
  • Teams
  • Facebook
  • Telegram
  • Mobile support

Both cover

  • Slack
  • Web support
  • Messaging apps support

What people use each for

The jobs each tool is most often brought in to do.

LivePerson

  • Conversational AI and messaging across web, SMS and social channelsnot Microsoft Bot Framework
  • Routing customer conversations between bots and human agentsnot Microsoft Bot Framework

Microsoft Bot Framework

  • Chatbot development and deploymentnot LivePerson
  • Conversational AI applicationsnot LivePerson
  • Microsoft Teams bot integrationnot LivePerson
  • Multi-channel bot deploymentnot LivePerson

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

LivePerson

  • No price is published for any of the three tiers, and the page states no cost metric
  • Despite advertising minimal add ons, SMS outbound and WhatsApp carry separate charges plus a 15% handling fee
  • X is supported only with additional fees
  • Every route to a figure is a quote request or an RFP

Microsoft Bot Framework

  • No pricing information published on official product pages
  • Pricing likely depends on underlying Azure services used
  • Customers directed to Azure pricing calculator for cost estimation

Pricing, plan by plan

LivePerson

On request
  • Professional$100/month
    • Live chat
    • Basic AI
    • Automations
  • Enterprise$500/month
    • Advanced AI
    • Custom integrations
  • Premium$undefined/month
    • Custom solutions
    • Dedicated support

Microsoft Bot Framework

Free
  • FreeFree
    • Bot Framework SDK
    • Azure Bot Service basic
  • Standard$0.5/month
    • Advanced connectors
    • Premium support
  • Premium$undefined/month
    • Enterprise features
    • Dedicated support

Which should you pick?

Choose LivePerson if

  • You need live chat.
  • You work on Web, Mobile app, IOS, Android, Messaging apps.
  • You also want conversational ai.
LivePerson review

Choose Microsoft Bot Framework if

  • You need bot builder.
  • You want to start without paying.
  • You work on Web, Mobile, Messaging apps, Voice.
  • You also want language understanding (luis).
Microsoft Bot Framework review

Questions people ask

Is LivePerson or Microsoft Bot Framework better?
Neither clearly leads. LivePerson starts at On request and Microsoft Bot Framework at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, LivePerson or Microsoft Bot Framework?
Microsoft Bot Framework has a free tier; the other does not. Paid plans start at On request for LivePerson and Free for Microsoft Bot Framework.
Does LivePerson or Microsoft Bot Framework run on more platforms?
LivePerson runs on Web, Mobile app, IOS, Android, Messaging apps. Microsoft Bot Framework runs on Web, Mobile, Messaging apps, Voice.
Can I use Microsoft Bot Framework for free?
Yes. Microsoft Bot Framework has a free tier, so you can try it without paying. LivePerson starts at On request.
What is LivePerson best used for?
LivePerson is most often used for conversational ai and messaging across web, sms and social channels, routing customer conversations between bots and human agents. Of those, conversational ai and messaging across web, sms and social channels and routing customer conversations between bots and human agents are not what Microsoft Bot Framework is typically brought in for.
What can LivePerson do that Microsoft Bot Framework cannot?
LivePerson covers Live chat, Conversational AI, Mobile messaging, Intent detection. Microsoft Bot Framework covers Bot Builder, Language Understanding (LUIS), QnA Maker, Multi-channel support. Both handle Slack, Web support, Messaging apps support.

Answered from the vendors’ own pages

LivePerson: How much does LivePerson cost?

LivePerson does not publish pricing on its website. The platform operates on a quote-based model with three subscription tiers: Bronze (messaging-first workspace), Silver (with automation and AI features), and Gold (advanced analytics and Generative AI). Customers must request quotes from the sales team.

Source
Microsoft Bot Framework: How much does Microsoft Bot Framework cost?

Microsoft Bot Framework itself has no published pricing. Costs depend on the Azure services used to host and run bots, which are billed through Azure consumption-based pricing for compute, storage, and other resources required.

Source
LivePerson: What are LivePerson's pricing tiers?

LivePerson offers Bronze (includes multi-channel workspace and Intent Manager), Silver (adds AI automation and Conversation Assist), and Gold (adds Generative AI and Proactive Messaging). Each tier includes progressively more advanced AI capabilities and support levels.

Source
Microsoft Bot Framework: How do I estimate Microsoft Bot Framework costs?

Use the Azure Pricing Calculator to estimate costs based on your bot's compute, storage, and messaging requirements. Costs scale based on bot traffic, deployment region, and storage needs for conversation data.

Source
LivePerson: Are there additional fees beyond the base LivePerson subscription?

Yes, Proactive Messaging charges carrier rates plus a 15% handling fee, and additional fees apply for certain communication channels like X (formerly Twitter).

Source
Microsoft Bot Framework: Are there any free tiers for Microsoft Bot Framework?

Microsoft Bot Framework itself is free to develop and deploy, but hosting and operating bots incurs Azure service costs that vary based on usage patterns and selected Azure services.

Source
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