Software · head to head
LivePerson vs Verloop.io
Verloop.io
Software
Conversational AI platform for customer support automation
- From
- Free
- Rated
- -
The short version
- Only Verloop.io has a free tier, so it costs nothing to try first.
- Each has a real cost: LivePerson no price is published for any of the three tiers, and the page states no cost metric; Verloop.io pricing shifted from transparent published rates to contact-sales model, making cost forecasting difficult
- They diverge on capability: LivePerson covers Live chat, Verloop.io covers NLP-powered chatbot.
Where they differ
Only the attributes on which LivePerson and Verloop.io actually diverge.
| Attribute | LivePerson | Verloop.io |
|---|---|---|
| Starting price | On request | Free |
| Pricing model | subscription | Unknown |
| Free tier | No | Yes |
| Platforms | Web, Mobile app, IOS, Android, Messaging apps | Web, Mobile, Messenger, WhatsApp, Instagram |
| Founded | 1995 | 2015 |
Identical on both: user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in LivePerson
- Live chat
- Conversational AI
- Mobile messaging
- Intent detection
- Webhooks
- Mobile app support
- Messaging apps support
Only in Verloop.io
- NLP-powered chatbot
- Voice bot support
- Live agent handoff
- Multi-language support
- Sentiment analysis
- Freshdesk
- Facebook Messenger
Both cover
- Salesforce
- Zendesk
- Slack
- Web support
- IOS support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
LivePerson
- Conversational AI and messaging across web, SMS and social channelsnot Verloop.io
- Routing customer conversations between bots and human agentsnot Verloop.io
Verloop.io
- Customer support automationnot LivePerson
- Lead qualificationnot LivePerson
- FAQ automationnot LivePerson
- Appointment bookingnot LivePerson
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
LivePerson
- No price is published for any of the three tiers, and the page states no cost metric
- Despite advertising minimal add ons, SMS outbound and WhatsApp carry separate charges plus a 15% handling fee
- X is supported only with additional fees
- Every route to a figure is a quote request or an RFP
Verloop.io
- Pricing shifted from transparent published rates to contact-sales model, making cost forecasting difficult
- Limited documentation for advanced use cases and customization
- WhatsApp integration requires additional Meta API costs
Pricing, plan by plan
LivePerson
On request- Professional$100/month
- Live chat
- Basic AI
- Automations
- Enterprise$500/month
- Advanced AI
- Custom integrations
- Premium$undefined/month
- Custom solutions
- Dedicated support
Verloop.io
Free- StarterFree
- 500 chats
- Business$49/month
- Enterprise$699/month
Which should you pick?
Choose LivePerson if
- You need live chat.
- You work on Web, Mobile app, IOS, Android, Messaging apps.
- You also want conversational ai.
Choose Verloop.io if
- You need nlp-powered chatbot.
- You want to start without paying.
- You work on Web, Mobile, Messenger, WhatsApp, Instagram.
- You also want voice bot support.
Questions people ask
- Is LivePerson or Verloop.io better?
- Neither clearly leads. LivePerson starts at On request and Verloop.io at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, LivePerson or Verloop.io?
- Verloop.io has a free tier; the other does not. Paid plans start at On request for LivePerson and Free for Verloop.io.
- Does LivePerson or Verloop.io run on more platforms?
- LivePerson runs on Web, Mobile app, IOS, Android, Messaging apps. Verloop.io runs on Web, Mobile, Messenger, WhatsApp, Instagram.
- Can I use Verloop.io for free?
- Yes. Verloop.io has a free tier, so you can try it without paying. LivePerson starts at On request.
- What is LivePerson best used for?
- LivePerson is most often used for conversational ai and messaging across web, sms and social channels, routing customer conversations between bots and human agents. Of those, conversational ai and messaging across web, sms and social channels and routing customer conversations between bots and human agents are not what Verloop.io is typically brought in for.
- What can LivePerson do that Verloop.io cannot?
- LivePerson covers Live chat, Conversational AI, Mobile messaging, Intent detection. Verloop.io covers NLP-powered chatbot, Voice bot support, Live agent handoff, Multi-language support. Both handle Salesforce, Zendesk, Slack, Web support.
Answered from the vendors’ own pages
Verloop.io: Does Verloop.io offer a free tier?
Yes. Verloop offers a free Starter plan with up to 500 chats, allowing nonprofits and small organizations to test the platform at no cost.
SourceVerloop.io: What channels does it support?
Verloop.io supports Web, App, Messenger, Instagram, and WhatsApp, plus voice capabilities enabling seamless omnichannel support across multiple customer touchpoints.
SourceVerloop.io: How many languages does it support?
The platform delivers support in 80+ languages, enabling brands to scale support globally with AI-driven self-service in multiple languages.
SourceVerloop.io: What integrations are available?
Verloop.io integrates with over 100 tools including HubSpot, Freshdesk, Zendesk, and various CRMs, ticketing systems, and payment gateways.
Source