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Live Chat & Chatbots · head to head

Conversica vs Pure Chat

Conversica logo

Conversica

Live Chat & Chatbots

AI-powered conversational platform for sales and customer service

From
On request
Rated
-
Full reviewWebsite
Pure Chat logo

Pure Chat

Live Chat & Chatbots

Simple and affordable live chat for any business

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Pure Chat has a free tier, so it costs nothing to try first.
  • They diverge on capability: Conversica covers Conversational AI, Pure Chat covers Live chat widget.

Where they differ

Only the attributes on which Conversica and Pure Chat actually diverge.

Attributes where Conversica and Pure Chat differ
AttributeConversicaPure Chat
Starting priceOn requestFree
Pricing modelsubscriptionfreemium
Free tierNoYes
PlatformsWeb, Email, SMS, Messaging appsWeb, Mobile app, IOS, Android
Founded20092011

Identical on both: user rating (Not yet rated), category (Live Chat & Chatbots).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Conversica

  • Conversational AI
  • Lead nurturing
  • Customer engagement
  • Intent analysis
  • Microsoft Dynamics
  • Email support
  • SMS support
  • Messaging apps support

Only in Pure Chat

  • Live chat widget
  • Visitor information
  • Chat transcripts
  • Department routing
  • API
  • Mobile app support
  • IOS support
  • Android support

Both cover

  • Salesforce
  • HubSpot
  • Zapier
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Conversica

  • Customer engagementnot Pure Chat
  • Lead generationnot Pure Chat
  • Customer supportnot Pure Chat
  • Sales automationnot Pure Chat

Pure Chat

  • Small single-site teams needing live chat with SMS notificationsnot Conversica

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Conversica

Nothing recorded yet. See the Conversica review.

Pure Chat

  • Growth plan is capped at 4 users and 1 website, and PRO is capped at 10 users, with extra seats billed separately at $8 to $15/month per additional operator
  • Monthly billing costs more than annual: Growth is $49/month monthly versus $39/month annual, and PRO is $99/month monthly versus $79/month annual

Pricing, plan by plan

Conversica

On request
  • Starter$200/month
    • AI conversations
    • Lead nurturing
  • Professional$500/month
    • Advanced automation
    • Custom flows
  • Enterprise$undefined/month
    • Full customization
    • Dedicated support

Pure Chat

Free
  • FreeFree
    • Up to 1 agent
    • Basic chat
  • Premium$50/month
    • Unlimited agents
    • Advanced features
  • Business$100/month
    • White-label
    • Premium support

Which should you pick?

Choose Conversica if

  • You need conversational ai.
  • You work on Web, Email, SMS, Messaging apps.
  • You also want lead nurturing.
Conversica review

Choose Pure Chat if

  • You need live chat widget.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want visitor information.
Pure Chat review

Questions people ask

Is Conversica or Pure Chat better?
Neither clearly leads. Conversica starts at On request and Pure Chat at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Conversica or Pure Chat?
Pure Chat has a free tier; the other does not. Paid plans start at On request for Conversica and Free for Pure Chat.
Does Conversica or Pure Chat run on more platforms?
Conversica runs on Web, Email, SMS, Messaging apps. Pure Chat runs on Web, Mobile app, IOS, Android.
Can I use Pure Chat for free?
Yes. Pure Chat has a free tier, so you can try it without paying. Conversica starts at On request.
What is Conversica best used for?
Conversica is most often used for customer engagement, lead generation, customer support, sales automation. Of those, customer engagement and lead generation are not what Pure Chat is typically brought in for.
What can Conversica do that Pure Chat cannot?
Conversica covers Conversational AI, Lead nurturing, Customer engagement, Intent analysis. Pure Chat covers Live chat widget, Visitor information, Chat transcripts, Department routing. Both handle Salesforce, HubSpot, Zapier, Web support.
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Related pages

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