Softwr

Software · head to head

Kayako vs LiveChat

Kayako logo

Kayako

Software

Effortless customer service

From
$30/month
Rated
-
Full reviewWebsite
LiveChat logo

LiveChat

Software

Customer service software that delights

From
$20/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Kayako the AI agent is billed at $1 per resolved ticket, so support cost scales with ticket volume rather than being a fixed subscription; LiveChat the Starter plan retains only 60 days of chat history, so an audit trail requires the Team plan at $49 per person per month
  • They diverge on capability: Kayako covers Unified inbox, LiveChat covers Ticketing.

Where they differ

Only the attributes on which Kayako and LiveChat actually diverge.

Attributes where Kayako and LiveChat differ
AttributeKayakoLiveChat
Starting price$30/month$20/month
PlatformsWeb, Ios, AndroidWeb, Ios, Android, Desktop
Founded20012002

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Kayako

  • Unified inbox
  • Help center
  • Customer journey
  • Automation
  • Reporting
  • Slack
  • Stripe
  • SOC2

Only in LiveChat

  • Ticketing
  • Chat routing
  • Analytics
  • Canned responses
  • File sharing
  • WordPress
  • HubSpot
  • PCI DSS

Both cover

  • Live chat
  • Salesforce
  • Zapier
  • Shopify
  • GDPR
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Kayako

  • Help desk ticketing with a unified inbox and knowledge basenot LiveChat
  • Resolving support tickets automatically with an AI agentnot LiveChat

LiveChat

  • Live chat support on a website with agent routingnot Kayako
  • Handling customer conversations across chat, SMS and messaging channelsnot Kayako

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Kayako

  • The AI agent is billed at $1 per resolved ticket, so support cost scales with ticket volume rather than being a fixed subscription
  • A resolution counts when the AI solves the issue without human involvement, so the definition of a billable event is set by the vendor's own system
  • No per agent monthly price is published for the full Kayako One platform
  • Full platform pricing requires talking to an expert

LiveChat

  • The Starter plan retains only 60 days of chat history, so an audit trail requires the Team plan at $49 per person per month
  • Pricing is per agent, so support cost scales with headcount rather than with conversation volume
  • AI reply suggestions are capped by plan, at 3 knowledge sources on Starter and 10 above it
  • Surveys and eye catchers are predefined rather than customisable below the Enterprise plan
  • SSO, white labelling and HIPAA compliance are Enterprise only

Pricing, plan by plan

Kayako

$30/month
  • Inbox$30/month
    • Email & live chat
    • Help center
    • Basic automation
  • Growth$60/month
    • Everything in Inbox
    • Customer journey
    • SLA management
  • Scale$100/month
    • Everything in Growth
    • Advanced reporting
    • Custom roles

LiveChat

$20/month
  • Starter$20/month
    • 60-day chat history
    • Basic customization
    • Ticketing system
  • Team$41/month
    • Unlimited history
    • Advanced reporting
    • Branding removal
  • Business$59/month
    • Staffing prediction
    • Work scheduler
    • Apple Business Chat
  • Enterprise$undefined/month
    • Dedicated account manager
    • Product training
    • SSO

Which should you pick?

Choose Kayako if

  • You need unified inbox.
  • You work on Web, Ios, Android.
  • You also want help center.
Kayako review

Choose LiveChat if

  • You need ticketing.
  • You work on Web, Ios, Android, Desktop.
  • You also want chat routing.
LiveChat review

Questions people ask

Is Kayako or LiveChat better?
Neither clearly leads. Kayako starts at $30/month and LiveChat at $20/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Kayako or LiveChat?
Kayako starts at $30/month and LiveChat at $20/month.
Does Kayako or LiveChat run on more platforms?
Kayako runs on Web, Ios, Android. LiveChat runs on Web, Ios, Android, Desktop.
What is Kayako best used for?
Kayako is most often used for help desk ticketing with a unified inbox and knowledge base, resolving support tickets automatically with an ai agent. Of those, help desk ticketing with a unified inbox and knowledge base and resolving support tickets automatically with an ai agent are not what LiveChat is typically brought in for.
What can Kayako do that LiveChat cannot?
Kayako covers Unified inbox, Help center, Customer journey, Automation. LiveChat covers Ticketing, Chat routing, Analytics, Canned responses. Both handle Live chat, Salesforce, Zapier, Shopify.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Kayako

More on LiveChat

Keep looking

Other head to heads