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Software · head to head

Haptik vs LiveChat

Haptik logo

Haptik

Software

Conversational AI platform for customer engagement and support

From
On request
Rated
-
Full reviewWebsite
LiveChat logo

LiveChat

Software

Customer service software that delights

From
$20/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Haptik no pricing is published, and no tier, cost structure or minimum is disclosed; LiveChat the Starter plan retains only 60 days of chat history, so an audit trail requires the Team plan at $49 per person per month
  • They diverge on capability: Haptik covers Conversational AI, LiveChat covers Live chat.

Where they differ

Only the attributes on which Haptik and LiveChat actually diverge.

Attributes where Haptik and LiveChat differ
AttributeHaptikLiveChat
Starting priceOn request$20/month
PlatformsWeb, Mobile, Messaging apps, VoiceWeb, Ios, Android, Desktop
Founded20132002

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Haptik

  • Conversational AI
  • Multi-channel support
  • Intent recognition
  • WhatsApp
  • Facebook
  • Slack
  • API
  • Mobile support

Only in LiveChat

  • Live chat
  • Ticketing
  • Chat routing
  • Canned responses
  • File sharing
  • Shopify
  • WordPress
  • Salesforce

Both cover

  • Analytics
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Haptik

  • Building conversational AI assistants for customer supportnot LiveChat
  • Automating customer conversations across messaging channelsnot LiveChat

LiveChat

  • Live chat support on a website with agent routingnot Haptik
  • Handling customer conversations across chat, SMS and messaging channelsnot Haptik

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Haptik

  • No pricing is published, and no tier, cost structure or minimum is disclosed
  • The only routes to a figure are a demo request or an enterprise sales email

LiveChat

  • The Starter plan retains only 60 days of chat history, so an audit trail requires the Team plan at $49 per person per month
  • Pricing is per agent, so support cost scales with headcount rather than with conversation volume
  • AI reply suggestions are capped by plan, at 3 knowledge sources on Starter and 10 above it
  • Surveys and eye catchers are predefined rather than customisable below the Enterprise plan
  • SSO, white labelling and HIPAA compliance are Enterprise only

Pricing, plan by plan

Haptik

On request
  • Starter$100/month
    • Basic chatbot
    • 1 channel
  • Professional$300/month
    • Advanced AI
    • Multi-channel
  • Enterprise$undefined/month
    • Custom solutions
    • Dedicated support

LiveChat

$20/month
  • Starter$20/month
    • 60-day chat history
    • Basic customization
    • Ticketing system
  • Team$41/month
    • Unlimited history
    • Advanced reporting
    • Branding removal
  • Business$59/month
    • Staffing prediction
    • Work scheduler
    • Apple Business Chat
  • Enterprise$undefined/month
    • Dedicated account manager
    • Product training
    • SSO

Which should you pick?

Choose Haptik if

  • You need conversational ai.
  • You work on Web, Mobile, Messaging apps, Voice.
  • You also want multi-channel support.
Haptik review

Choose LiveChat if

  • You need live chat.
  • You work on Web, Ios, Android, Desktop.
  • You also want ticketing.
LiveChat review

Questions people ask

Is Haptik or LiveChat better?
Neither clearly leads. Haptik starts at On request and LiveChat at $20/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Haptik or LiveChat?
Haptik starts at On request and LiveChat at $20/month.
Does Haptik or LiveChat run on more platforms?
Haptik runs on Web, Mobile, Messaging apps, Voice. LiveChat runs on Web, Ios, Android, Desktop.
What is Haptik best used for?
Haptik is most often used for building conversational ai assistants for customer support, automating customer conversations across messaging channels. Of those, building conversational ai assistants for customer support and automating customer conversations across messaging channels are not what LiveChat is typically brought in for.
What can Haptik do that LiveChat cannot?
Haptik covers Conversational AI, Multi-channel support, Intent recognition, WhatsApp. LiveChat covers Live chat, Ticketing, Chat routing, Canned responses. Both handle Analytics, Web support.
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