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Software · head to head

Comm100 vs Kayako

Comm100 logo

Comm100

Software

Enterprise omnichannel customer engagement

From
$29/month
Rated
-
Full reviewWebsite
Kayako logo

Kayako

Software

Effortless customer service

From
$30/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Comm100 screen sharing, agent shift management and custom reporting are excluded from both published plans and require the unpriced Ultra tier; Kayako the AI agent is billed at $1 per resolved ticket, so support cost scales with ticket volume rather than being a fixed subscription
  • They diverge on capability: Comm100 covers Chatbots, Kayako covers Unified inbox.

Where they differ

Only the attributes on which Comm100 and Kayako actually diverge.

Attributes where Comm100 and Kayako differ
AttributeComm100Kayako
Starting price$29/month$30/month
Founded20092001

Identical on both: pricing model (subscription), free tier (No), platforms (Web, Ios, Android), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Comm100

  • Chatbots
  • Ticketing
  • Knowledge base
  • Audio/video chat
  • Social messaging
  • Zendesk
  • Microsoft Dynamics
  • SAP

Only in Kayako

  • Unified inbox
  • Help center
  • Customer journey
  • Automation
  • Reporting
  • Slack
  • Zapier
  • Stripe

Both cover

  • Live chat
  • Salesforce
  • SOC2
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Comm100

  • Live chat and messaging support with agent routingnot Kayako
  • Running chat campaigns and AI assisted support on a websitenot Kayako

Kayako

  • Help desk ticketing with a unified inbox and knowledge basenot Comm100
  • Resolving support tickets automatically with an AI agentnot Comm100

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Comm100

  • Screen sharing, agent shift management and custom reporting are excluded from both published plans and require the unpriced Ultra tier
  • The Startup plan at $39 per agent per month excludes chat routing and audio video chat
  • Every AI product is a separate add on quoted by sales rather than included in a plan
  • Pricing is per agent, so cost scales with headcount rather than conversation volume

Kayako

  • The AI agent is billed at $1 per resolved ticket, so support cost scales with ticket volume rather than being a fixed subscription
  • A resolution counts when the AI solves the issue without human involvement, so the definition of a billable event is set by the vendor's own system
  • No per agent monthly price is published for the full Kayako One platform
  • Full platform pricing requires talking to an expert

Pricing, plan by plan

Comm100

$29/month
  • Team$29/month
    • Live chat
    • Basic routing
    • Reports
  • Business$59/month
    • Omnichannel
    • AI chatbot
    • Custom fields
  • Enterprise$undefined/month
    • On-premise option
    • Advanced security
    • Custom SLA

Kayako

$30/month
  • Inbox$30/month
    • Email & live chat
    • Help center
    • Basic automation
  • Growth$60/month
    • Everything in Inbox
    • Customer journey
    • SLA management
  • Scale$100/month
    • Everything in Growth
    • Advanced reporting
    • Custom roles

Which should you pick?

Choose Comm100 if

  • You need chatbots.
  • You work on Web, Ios, Android.
  • You also want ticketing.
Comm100 review

Choose Kayako if

  • You need unified inbox.
  • You work on Web, Ios, Android.
  • You also want help center.
Kayako review

Questions people ask

Is Comm100 or Kayako better?
Neither clearly leads. Comm100 starts at $29/month and Kayako at $30/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Comm100 or Kayako?
Comm100 starts at $29/month and Kayako at $30/month.
Does Comm100 or Kayako run on more platforms?
Both run on Web, Ios, Android, so platform support will not decide this one for you.
What is Comm100 best used for?
Comm100 is most often used for live chat and messaging support with agent routing, running chat campaigns and ai assisted support on a website. Of those, live chat and messaging support with agent routing and running chat campaigns and ai assisted support on a website are not what Kayako is typically brought in for.
What can Comm100 do that Kayako cannot?
Comm100 covers Chatbots, Ticketing, Knowledge base, Audio/video chat. Kayako covers Unified inbox, Help center, Customer journey, Automation. Both handle Live chat, Salesforce, SOC2, Web support.
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