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Healthcare & Medical · head to head

Amwell vs BetterHelp

A

Amwell

Healthcare & Medical

Telehealth platform connecting patients with providers

From
$99/visit
Rated
-
Full reviewWebsite
BetterHelp logo

BetterHelp

Healthcare & Medical

Online therapy and counseling services

From
$50/week
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Amwell listed on UK G-Cloud 14 at £6.25 per user for SilverCloud by Amwell, submitted directly by American Well Corporation UK Limited; BetterHelp pricing from $50-$90 per week billed every 4 weeks with location and therapist availability variations
  • They diverge on capability: Amwell covers Video Consultations, BetterHelp covers Video Sessions.

Where they differ

Only the attributes on which Amwell and BetterHelp actually diverge.

Attributes where Amwell and BetterHelp differ
AttributeAmwellBetterHelp
Starting price$99/visit$50/week
Pricing modelsubscriptionUnknown
PlatformsWeb, MobileWeb, iOS, Android
Founded20022013

Identical on both: free tier (No), user rating (Not yet rated), category (Healthcare & Medical).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Amwell

  • Video Consultations
  • Phone Consultations
  • Mental Health Services
  • Prescription Services
  • Digital Prescriptions
  • EHR Systems
  • Health Plans
  • SOC2

Only in BetterHelp

  • Video Sessions
  • Phone Sessions
  • Messaging
  • Journaling
  • Worksheets

Both cover

  • HIPAA
  • Cloud deployment
  • Web support
  • Mobile support

What people use each for

The jobs each tool is most often brought in to do.

Amwell

  • Patient Carenot BetterHelp
  • Medical Recordsnot BetterHelp
  • Practice Managementnot BetterHelp
  • Telehealthnot BetterHelp

BetterHelp

  • Online therapy with licensed mental health professionalsnot Amwell
  • Flexible scheduling with messaging, video, phone, and live chat optionsnot Amwell
  • Access to 150+ worksheets and therapy support modulesnot Amwell
  • Weekly free group seminars with expert therapistsnot Amwell

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Amwell

  • Listed on UK G-Cloud 14 at £6.25 per user for SilverCloud by Amwell, submitted directly by American Well Corporation UK Limited

BetterHelp

  • Pricing from $50-$90 per week billed every 4 weeks with location and therapist availability variations
  • Not suitable for minors or those under legal guardianship
  • Cannot provide official diagnoses, fulfill court orders, or prescribe medication
  • Requires reliable internet access; not appropriate for emergency or crisis situations

Pricing, plan by plan

Amwell

$99/visit
  • On-Demand Visit$99/visit
    • 24/7 availability
    • Board-certified doctors
    • Digital prescriptions

BetterHelp

$50/week

No published plan breakdown. See the BetterHelp review.

Which should you pick?

Choose Amwell if

  • You need video consultations.
  • You work on Web, Mobile.
  • You also want phone consultations.
Amwell review

Choose BetterHelp if

  • You need video sessions.
  • You work on Web, iOS, Android.
  • You also want phone sessions.
BetterHelp review

Questions people ask

Is Amwell or BetterHelp better?
Neither clearly leads. Amwell starts at $99/visit and BetterHelp at $50/week, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Amwell or BetterHelp?
Amwell starts at $99/visit and BetterHelp at $50/week.
Does Amwell or BetterHelp run on more platforms?
Amwell runs on Web, Mobile. BetterHelp runs on Web, iOS, Android.
What is Amwell best used for?
Amwell is most often used for patient care, medical records, practice management, telehealth. Of those, patient care and medical records are not what BetterHelp is typically brought in for.
What can Amwell do that BetterHelp cannot?
Amwell covers Video Consultations, Phone Consultations, Mental Health Services, Prescription Services. BetterHelp covers Video Sessions, Phone Sessions, Messaging, Journaling. Both handle HIPAA, Cloud deployment, Web support, Mobile support.
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Related pages

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