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Software · head to head

BetterHelp vs eClinicalWorks

BetterHelp logo

BetterHelp

Software

Online therapy and counseling services

From
$50/week
Rated
-
Full reviewWebsite
eClinicalWorks logo

eClinicalWorks

Software

Comprehensive EHR and practice management platform

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: BetterHelp pricing from $50-$90 per week billed every 4 weeks with location and therapist availability variations; eClinicalWorks pricing details not disclosed on website; requires sales consultation or demo
  • They diverge on capability: BetterHelp covers Video Sessions, eClinicalWorks covers Electronic Health Records.

Where they differ

Only the attributes on which BetterHelp and eClinicalWorks actually diverge.

Attributes where BetterHelp and eClinicalWorks differ
AttributeBetterHelpeClinicalWorks
Starting price$50/weekOn request
PlatformsWeb, iOS, AndroidWeb, Cloud-based
Founded20131999

Identical on both: pricing model (Unknown), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in BetterHelp

  • Video Sessions
  • Phone Sessions
  • Messaging
  • Journaling
  • Worksheets

Only in eClinicalWorks

  • Electronic Health Records
  • Practice Management
  • Revenue Cycle
  • Patient Portal
  • ePrescribing
  • Telehealth
  • HL7
  • FHIR

Both cover

  • HIPAA
  • Cloud deployment
  • Web support
  • Mobile support

What people use each for

The jobs each tool is most often brought in to do.

BetterHelp

  • Online therapy with licensed mental health professionalsnot eClinicalWorks
  • Flexible scheduling with messaging, video, phone, and live chat optionsnot eClinicalWorks
  • Access to 150+ worksheets and therapy support modulesnot eClinicalWorks
  • Weekly free group seminars with expert therapistsnot eClinicalWorks

eClinicalWorks

  • EHR and practice management for multi-specialty medical practicesnot BetterHelp
  • Patient engagement through telehealth (healow) and secure messagingnot BetterHelp
  • Revenue cycle management with 98%+ first-pass acceptance ratenot BetterHelp
  • AI-powered clinical documentation with Sunoh.ai medical scribenot BetterHelp

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

BetterHelp

  • Pricing from $50-$90 per week billed every 4 weeks with location and therapist availability variations
  • Not suitable for minors or those under legal guardianship
  • Cannot provide official diagnoses, fulfill court orders, or prescribe medication
  • Requires reliable internet access; not appropriate for emergency or crisis situations

eClinicalWorks

  • Pricing details not disclosed on website; requires sales consultation or demo
  • No published technical system requirements specified
  • Cloud-based solution requires reliable internet connectivity for clinics

Pricing, plan by plan

BetterHelp

$50/week

No published plan breakdown. See the BetterHelp review.

eClinicalWorks

On request

No published plan breakdown. See the eClinicalWorks review.

Which should you pick?

Choose BetterHelp if

  • You need video sessions.
  • You work on Web, iOS, Android.
  • You also want phone sessions.
BetterHelp review

Choose eClinicalWorks if

  • You need electronic health records.
  • You work on Web, Cloud-based.
  • You also want practice management.
eClinicalWorks review

Questions people ask

Is BetterHelp or eClinicalWorks better?
Neither clearly leads. BetterHelp starts at $50/week and eClinicalWorks at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, BetterHelp or eClinicalWorks?
BetterHelp starts at $50/week and eClinicalWorks at On request.
Does BetterHelp or eClinicalWorks run on more platforms?
BetterHelp runs on Web, iOS, Android. eClinicalWorks runs on Web, Cloud-based.
What is BetterHelp best used for?
BetterHelp is most often used for online therapy with licensed mental health professionals, flexible scheduling with messaging, video, phone, and live chat options, access to 150+ worksheets and therapy support modules, weekly free group seminars with expert therapists. Of those, online therapy with licensed mental health professionals and flexible scheduling with messaging, video, phone, and live chat options are not what eClinicalWorks is typically brought in for.
What can BetterHelp do that eClinicalWorks cannot?
BetterHelp covers Video Sessions, Phone Sessions, Messaging, Journaling. eClinicalWorks covers Electronic Health Records, Practice Management, Revenue Cycle, Patient Portal. Both handle HIPAA, Cloud deployment, Web support, Mobile support.
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