BetterHelp vs Epic Systems
A comprehensive head-to-head comparison of two leading healthcare & medical solutions in 2026. Compare features, pricing, ratings, and more to find the right fit.
Quick Verdict
Choose BetterHelp if you need Video Sessions and prefer comprehensive paid features. Choose Epic Systems if you prioritize Electronic Health Records and want plans starting at Contact for pricing. Both are rated 4.3/5 by users.
BetterHelp vs Epic Systems: At a Glance
| Criteria | BetterHelp | Epic Systems |
|---|---|---|
| User Rating | 4.3 | 4.3 |
| Pricing | $60/week | Contact for pricing |
| Pricing Model | subscription | enterprise |
| Free Plan | ||
| Platforms | Web, Mobile | Web, Desktop, Mobile |
| Category | Healthcare & Medical | Healthcare & Medical |
| Founded | 2013 | 1979 |
Feature Comparison: BetterHelp vs Epic Systems
| Feature | BetterHelp | Epic Systems |
|---|---|---|
| Video Sessions | ||
| Phone Sessions | ||
| Messaging | ||
| Journaling | ||
| Worksheets | ||
| HIPAA | ||
| Cloud deployment | ||
| Web support | ||
| Mobile support | ||
| Electronic Health Records | ||
| Revenue Cycle Management | ||
| Patient Portal | ||
| Clinical Decision Support | ||
| Population Health | ||
| Lab Systems | ||
| Imaging Systems | ||
| Pharmacy Systems | ||
| SOC2 | ||
| HITRUST | ||
| On-premise deployment | ||
| Desktop support |
BetterHelp vs Epic Systems: Pricing Breakdown
BetterHelp Pricing
Model: subscription
- Unlimited messaging
- Weekly live sessions
- Licensed therapist
Pros and Cons
BetterHelp
Pros
- Highly rated by users (4.3/5)
- Rich feature set with 9+ capabilities
- Strong Video Sessions functionality
- Strong Phone Sessions functionality
Cons
- No free plan available
- May require time to learn advanced features
Epic Systems
Pros
- Highly rated by users (4.3/5)
- Available on 3 platforms (Web, Desktop, Mobile)
- Rich feature set with 15+ capabilities
- Strong Electronic Health Records functionality
- Strong Revenue Cycle Management functionality
Cons
- No free plan available
- May require time to learn advanced features
Who Should Use BetterHelp vs Epic Systems?
Choose BetterHelp if you:
- Need Video Sessions
- Have a budget of $60/week+
- Work primarily on Web and Mobile
- Value Phone Sessions
Choose Epic Systems if you:
- Need Electronic Health Records
- Have a budget of Contact for pricing+
- Work primarily on Web and Desktop
- Value Revenue Cycle Management
Frequently Asked Questions: BetterHelp vs Epic Systems
Is BetterHelp better than Epic Systems?
It depends on your needs. BetterHelp has a 4.3/5 user rating while Epic Systems has 4.3/5. BetterHelp excels in Video Sessions and Phone Sessions, while Epic Systems stands out with Electronic Health Records and Revenue Cycle Management. Consider your budget ($60/week vs Contact for pricing), platform needs, and specific feature requirements.
Which is cheaper, BetterHelp or Epic Systems?
BetterHelp starts at $60/week. Epic Systems starts at Contact for pricing. Compare the specific plan features to determine the best value for your use case.
Can I use BetterHelp and Epic Systems together?
While both are healthcare & medical tools, some teams use complementary software together. Check each product's API and integration capabilities for compatibility. However, most users find that one solution covers their core healthcare & medical needs.
What are the main differences between BetterHelp and Epic Systems?
The key differences include: pricing model (subscription vs enterprise), platform support (Web, Mobile vs Web, Desktop, Mobile), and feature focus. BetterHelp emphasizes Video Sessions, Phone Sessions, Messaging while Epic Systems focuses on Electronic Health Records, Revenue Cycle Management, Patient Portal. User ratings differ slightly: 4.3 vs 4.3 out of 5.
Ready to choose?
Explore detailed reviews, user ratings, and pricing for both BetterHelp and Epic Systems.