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Healthcare · head to head

Amwell vs MDLive

A

Amwell

Healthcare

Telehealth platform connecting patients with providers

From
$99/visit
Rated
-
Full reviewWebsite
MDLive logo

MDLive

Healthcare

On-demand telehealth and virtual doctor visits

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only MDLive has a free tier, so it costs nothing to try first.
  • Each has a real cost: Amwell listed on UK G-Cloud 14 at £6.25 per user for SilverCloud by Amwell, submitted directly by American Well Corporation UK Limited; MDLive wide price ranges ($0-89, $0-179, $0-299) indicate insurance-dependent costs with minimal baseline transparency
  • They diverge on capability: Amwell covers Phone Consultations, MDLive covers Psychiatry.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Amwell and MDLive actually diverge.

Attributes where Amwell and MDLive differ
AttributeAmwellMDLive
Starting price$99/visitFree
Pricing modelsubscriptionusage-based
Free tierNoYes

Identical on both: platforms (Web, Mobile), user rating (Not yet rated), category (Healthcare), founded (2002).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Amwell

  • Phone Consultations
  • Digital Prescriptions
  • Health Plans
  • SOC2

Only in MDLive

  • Psychiatry
  • Urgent Care
  • Insurance

Both cover

  • Video Consultations
  • Mental Health Services
  • Prescription Services
  • EHR Systems
  • HIPAA
  • Cloud deployment
  • Web support
  • Mobile support

What people use each for

The jobs each tool is most often brought in to do.

Amwell

  • Patient Carenot MDLive
  • Medical Recordsnot MDLive
  • Practice Managementnot MDLive
  • Telehealthnot MDLive

MDLive

  • Telemedicine urgent care visitsnot Amwell
  • Mental health counseling and psychiatrynot Amwell
  • Dermatology consultationsnot Amwell
  • Primary care wellness screeningsnot Amwell

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Amwell

  • Listed on UK G-Cloud 14 at £6.25 per user for SilverCloud by Amwell, submitted directly by American Well Corporation UK Limited

MDLive

  • Wide price ranges ($0-89, $0-179, $0-299) indicate insurance-dependent costs with minimal baseline transparency
  • Cancellation fees up to $50 for mental health appointments apply within 24 hours
  • Pricing varies substantially based on insurance coverage with no guaranteed maximum out-of-pocket

Pricing, plan by plan

Amwell

$99/visit
  • On-Demand Visit$99/visit
    • 24/7 availability
    • Board-certified doctors
    • Digital prescriptions

MDLive

Free
  • Urgent Care$null/visit
    • $0-89 per visit with insurance
    • Immediate care access
  • Primary CareFree
    • $0 wellness screenings for eligible insurance plans
    • Upfront pricing shown before appointment
  • Mental Health Talk Therapy$null/visit
    • $0-179 initial appointments
    • $140 follow-up sessions before insurance
  • Mental Health Psychiatry$null/visit
    • $0-299 initial appointments
    • $159 follow-up sessions before insurance

Which should you pick?

Choose Amwell if

  • You need phone consultations.
  • You work on Web, Mobile.
  • You also want digital prescriptions.
Amwell review

Choose MDLive if

  • You need psychiatry.
  • You want to start without paying.
  • You work on Web, Mobile.
  • You also want urgent care.
MDLive review

Questions people ask

Is Amwell or MDLive better?
Neither clearly leads. Amwell starts at $99/visit and MDLive at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Amwell or MDLive?
MDLive has a free tier; the other does not. Paid plans start at $99/visit for Amwell and Free for MDLive.
Does Amwell or MDLive run on more platforms?
Both run on Web, Mobile, so platform support will not decide this one for you.
Can I use MDLive for free?
Yes. MDLive has a free tier, so you can try it without paying. Amwell starts at $99/visit.
What is Amwell best used for?
Amwell is most often used for patient care, medical records, practice management, telehealth. Of those, patient care and medical records are not what MDLive is typically brought in for.
What can Amwell do that MDLive cannot?
Amwell covers Phone Consultations, Digital Prescriptions, Health Plans, SOC2. MDLive covers Psychiatry, Urgent Care, Insurance. Both handle Video Consultations, Mental Health Services, Prescription Services, EHR Systems.

Answered from the vendors’ own pages

MDLive: What is the cost of an urgent care visit through MD Live?

Urgent care visits cost $0-89 per visit depending on insurance coverage. Pricing is shown upfront before confirming appointment. Most major credit and debit cards accepted for uninsured patients.

Source
MDLive: What cancellation fees apply if I need to reschedule?

Wellness visits incur $25 cancellation fee if cancelled within 24 hours. Routine care $25 if cancelled within 2 hours. Mental health $50 if cancelled within 24 hours. Medicaid and Medicare members exempt from fees.

Source
MDLive: Are follow-up mental health sessions cheaper than initial appointments?

Talk therapy follow-ups are $140 before insurance (versus $0-179 for initial). Psychiatry follow-ups are $159 before insurance (versus $0-299 for initial). Insurance copays may apply on top of these base rates.

Source
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