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Software · head to head

BetterHelp vs Epic MyChart

BetterHelp logo

BetterHelp

Software

Online therapy and counseling services

From
$50/week
Rated
-
Full reviewWebsite
E

Epic MyChart

Software

Patient portal for accessing health records and communicating with providers

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: BetterHelp pricing from $50-$90 per week billed every 4 weeks with location and therapist availability variations; Epic MyChart myChart is not a direct-to-consumer product; Epic markets it as a tool that healthcare organizations license and configure to engage their own patients, so access depends entirely on a patient's provider having deployed Epic.
  • They diverge on capability: BetterHelp covers Video Sessions, Epic MyChart covers View Medical Records.

Where they differ

Only the attributes on which BetterHelp and Epic MyChart actually diverge.

Attributes where BetterHelp and Epic MyChart differ
AttributeBetterHelpEpic MyChart
Starting price$50/weekOn request
Pricing modelUnknownquote
PlatformsWeb, iOS, AndroidWeb, Mobile
Founded20131979

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in BetterHelp

  • Video Sessions
  • Phone Sessions
  • Messaging
  • Journaling
  • Worksheets

Only in Epic MyChart

  • View Medical Records
  • Secure Messaging
  • Appointment Scheduling
  • Prescription Management
  • Bill Pay
  • Medical History
  • Epic EHR
  • Lab Systems

Both cover

  • HIPAA
  • Cloud deployment
  • Web support
  • Mobile support

What people use each for

The jobs each tool is most often brought in to do.

BetterHelp

  • Online therapy with licensed mental health professionalsnot Epic MyChart
  • Flexible scheduling with messaging, video, phone, and live chat optionsnot Epic MyChart
  • Access to 150+ worksheets and therapy support modulesnot Epic MyChart
  • Weekly free group seminars with expert therapistsnot Epic MyChart

Epic MyChart

  • Patient Carenot BetterHelp
  • Medical Recordsnot BetterHelp
  • Practice Managementnot BetterHelp
  • Telehealthnot BetterHelp

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

BetterHelp

  • Pricing from $50-$90 per week billed every 4 weeks with location and therapist availability variations
  • Not suitable for minors or those under legal guardianship
  • Cannot provide official diagnoses, fulfill court orders, or prescribe medication
  • Requires reliable internet access; not appropriate for emergency or crisis situations

Epic MyChart

  • MyChart is not a direct-to-consumer product; Epic markets it as a tool that healthcare organizations license and configure to engage their own patients, so access depends entirely on a patient's provider having deployed Epic.

Pricing, plan by plan

BetterHelp

$50/week

No published plan breakdown. See the BetterHelp review.

Epic MyChart

On request

No published plan breakdown. See the Epic MyChart review.

Which should you pick?

Choose BetterHelp if

  • You need video sessions.
  • You work on Web, iOS, Android.
  • You also want phone sessions.
BetterHelp review

Choose Epic MyChart if

  • You need view medical records.
  • You work on Web, Mobile.
  • You also want secure messaging.
Epic MyChart review

Questions people ask

Is BetterHelp or Epic MyChart better?
Neither clearly leads. BetterHelp starts at $50/week and Epic MyChart at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, BetterHelp or Epic MyChart?
BetterHelp starts at $50/week and Epic MyChart at On request.
Does BetterHelp or Epic MyChart run on more platforms?
BetterHelp runs on Web, iOS, Android. Epic MyChart runs on Web, Mobile.
What is BetterHelp best used for?
BetterHelp is most often used for online therapy with licensed mental health professionals, flexible scheduling with messaging, video, phone, and live chat options, access to 150+ worksheets and therapy support modules, weekly free group seminars with expert therapists. Of those, online therapy with licensed mental health professionals and flexible scheduling with messaging, video, phone, and live chat options are not what Epic MyChart is typically brought in for.
What can BetterHelp do that Epic MyChart cannot?
BetterHelp covers Video Sessions, Phone Sessions, Messaging, Journaling. Epic MyChart covers View Medical Records, Secure Messaging, Appointment Scheduling, Prescription Management. Both handle HIPAA, Cloud deployment, Web support, Mobile support.
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Related pages

More on BetterHelp

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