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Software · head to head

Amwell vs Epic MyChart

A

Amwell

Software

Telehealth platform connecting patients with providers

From
$99/visit
Rated
-
Full reviewWebsite
E

Epic MyChart

Software

Patient portal for accessing health records and communicating with providers

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Amwell listed on UK G-Cloud 14 at £6.25 per user for SilverCloud by Amwell, submitted directly by American Well Corporation UK Limited; Epic MyChart myChart is not a direct-to-consumer product; Epic markets it as a tool that healthcare organizations license and configure to engage their own patients, so access depends entirely on a patient's provider having deployed Epic.
  • They diverge on capability: Amwell covers Video Consultations, Epic MyChart covers View Medical Records.

Where they differ

Only the attributes on which Amwell and Epic MyChart actually diverge.

Attributes where Amwell and Epic MyChart differ
AttributeAmwellEpic MyChart
Starting price$99/visitOn request
Pricing modelsubscriptionquote
Founded20021979

Identical on both: free tier (No), platforms (Web, Mobile), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Amwell

  • Video Consultations
  • Phone Consultations
  • Mental Health Services
  • Prescription Services
  • Digital Prescriptions
  • EHR Systems
  • Health Plans

Only in Epic MyChart

  • View Medical Records
  • Secure Messaging
  • Appointment Scheduling
  • Prescription Management
  • Bill Pay
  • Medical History
  • Epic EHR
  • Lab Systems

Both cover

  • HIPAA
  • SOC2
  • Cloud deployment
  • Web support
  • Mobile support

What people use each for

The jobs each tool is most often brought in to do.

Amwell

  • Patient Care
  • Medical Records
  • Practice Management
  • Telehealth

Epic MyChart

  • Patient Care
  • Medical Records
  • Practice Management
  • Telehealth

Both are used for patient care, medical records, practice management, telehealth, on those jobs the choice comes down to price and fit rather than capability.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Amwell

  • Listed on UK G-Cloud 14 at £6.25 per user for SilverCloud by Amwell, submitted directly by American Well Corporation UK Limited

Epic MyChart

  • MyChart is not a direct-to-consumer product; Epic markets it as a tool that healthcare organizations license and configure to engage their own patients, so access depends entirely on a patient's provider having deployed Epic.

Pricing, plan by plan

Amwell

$99/visit
  • On-Demand Visit$99/visit
    • 24/7 availability
    • Board-certified doctors
    • Digital prescriptions

Epic MyChart

On request

No published plan breakdown. See the Epic MyChart review.

Which should you pick?

Choose Amwell if

  • You need video consultations.
  • You work on Web, Mobile.
  • You also want phone consultations.
Amwell review

Choose Epic MyChart if

  • You need view medical records.
  • You work on Web, Mobile.
  • You also want secure messaging.
Epic MyChart review

Questions people ask

Is Amwell or Epic MyChart better?
Neither clearly leads. Amwell starts at $99/visit and Epic MyChart at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Amwell or Epic MyChart?
Amwell starts at $99/visit and Epic MyChart at On request.
Does Amwell or Epic MyChart run on more platforms?
Both run on Web, Mobile, so platform support will not decide this one for you.
What is Amwell best used for?
Amwell is most often used for patient care, medical records, practice management, telehealth.
What can Amwell do that Epic MyChart cannot?
Amwell covers Video Consultations, Phone Consultations, Mental Health Services, Prescription Services. Epic MyChart covers View Medical Records, Secure Messaging, Appointment Scheduling, Prescription Management. Both handle HIPAA, SOC2, Cloud deployment, Web support.
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Related pages

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