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Software · head to head

Amwell vs Zocdoc

A

Amwell

Software

Telehealth platform connecting patients with providers

From
$99/visit
Rated
-
Full reviewWebsite
Zocdoc logo

Zocdoc

Software

Find and book doctors instantly online

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Zocdoc has a free tier, so it costs nothing to try first.
  • Each has a real cost: Amwell listed on UK G-Cloud 14 at £6.25 per user for SilverCloud by Amwell, submitted directly by American Well Corporation UK Limited; Zocdoc doctors can cancel appointments with little notice
  • They diverge on capability: Amwell covers Video Consultations, Zocdoc covers Doctor Search.

Where they differ

Only the attributes on which Amwell and Zocdoc actually diverge.

Attributes where Amwell and Zocdoc differ
AttributeAmwellZocdoc
Starting price$99/visitFree
Pricing modelsubscriptionfreemium
Free tierNoYes
PlatformsWeb, MobileWeb, iOS, Android
Founded20022007

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Amwell

  • Video Consultations
  • Phone Consultations
  • Mental Health Services
  • Prescription Services
  • Digital Prescriptions
  • EHR Systems
  • Health Plans
  • SOC2

Only in Zocdoc

  • Doctor Search
  • Online Booking
  • Reviews
  • Insurance Verification
  • Reminders
  • Telehealth
  • Practice Management Systems
  • EHRs

Both cover

  • HIPAA
  • Cloud deployment
  • Web support
  • Mobile support

What people use each for

The jobs each tool is most often brought in to do.

Amwell

  • Patient Care
  • Medical Records
  • Practice Management
  • Telehealth

Zocdoc

  • Patient Care
  • Medical Records
  • Practice Management
  • Telehealth

Both are used for patient care, medical records, practice management, telehealth, on those jobs the choice comes down to price and fit rather than capability.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Amwell

  • Listed on UK G-Cloud 14 at £6.25 per user for SilverCloud by Amwell, submitted directly by American Well Corporation UK Limited

Zocdoc

  • Doctors can cancel appointments with little notice
  • No direct messaging between patients and providers outside of appointment booking
  • Providers incur booking fees even if patients no-show or cancel after 24 hours

Pricing, plan by plan

Amwell

$99/visit
  • On-Demand Visit$99/visit
    • 24/7 availability
    • Board-certified doctors
    • Digital prescriptions

Zocdoc

Free
  • PatientFree
    • Find doctors
    • Book appointments
    • Read reviews

Which should you pick?

Choose Amwell if

  • You need video consultations.
  • You work on Web, Mobile.
  • You also want phone consultations.
Amwell review

Choose Zocdoc if

  • You need doctor search.
  • You want to start without paying.
  • You work on Web, iOS, Android.
  • You also want online booking.
Zocdoc review

Questions people ask

Is Amwell or Zocdoc better?
Neither clearly leads. Amwell starts at $99/visit and Zocdoc at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Amwell or Zocdoc?
Zocdoc has a free tier; the other does not. Paid plans start at $99/visit for Amwell and Free for Zocdoc.
Does Amwell or Zocdoc run on more platforms?
Amwell runs on Web, Mobile. Zocdoc runs on Web, iOS, Android.
Can I use Zocdoc for free?
Yes. Zocdoc has a free tier, so you can try it without paying. Amwell starts at $99/visit.
What is Amwell best used for?
Amwell is most often used for patient care, medical records, practice management, telehealth.
What can Amwell do that Zocdoc cannot?
Amwell covers Video Consultations, Phone Consultations, Mental Health Services, Prescription Services. Zocdoc covers Doctor Search, Online Booking, Reviews, Insurance Verification. Both handle HIPAA, Cloud deployment, Web support, Mobile support.

Answered from the vendors’ own pages

Zocdoc: Is Zocdoc free for patients?

Yes, searching for and booking appointments on Zocdoc is completely free for patients. There are no search fees, booking fees, or cancellation fees. Patients only pay their insurance copay or self-pay rate for the actual care.

Source
Zocdoc: Does Zocdoc verify that doctors accept my insurance?

Zocdoc supports over 1,000 insurance plans and filters results to show only providers who accept your specific plan. However, Zocdoc cannot guarantee in-network status, as plans with similar names can differ by employer group or region. Final verification is always confirmed by your insurer and the provider's office.

Source
Zocdoc: What specialties and types of providers does Zocdoc cover?

Zocdoc features a network of over 250,000 providers across 200+ specialties, including primary care physicians, dentists, OB-GYNs, dermatologists, psychiatrists, eye doctors, orthopedic surgeons, and therapists.

Source
Zocdoc: How much do providers pay to use Zocdoc?

Zocdoc charges healthcare providers a one-time booking fee per new patient, with pricing varying by specialty and local market. The exact fee is quoted individually to practices.

Source
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