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Acquire vs Amazon Lex

Acquire logo

Acquire

Live Chat

Conversational customer engagement platform

From
$50/month
Rated
-
Full reviewWebsite
Amazon Lex logo

Amazon Lex

Live Chat

AWS conversational AI service

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Amazon Lex has a free tier, so it costs nothing to try first.
  • Each has a real cost: Acquire no pricing published on website; Amazon Lex pay-as-you-go model with no standard free tier, only AWS free credits for new customers (6 months, $200 limit)
  • They diverge on capability: Acquire covers Live chat, Amazon Lex covers Speech recognition.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Acquire and Amazon Lex actually diverge.

Attributes where Acquire and Amazon Lex differ
AttributeAcquireAmazon Lex
Starting price$50/monthFree
Pricing modelsubscriptionusage-based
Free tierNoYes
PlatformsWeb, Ios, AndroidWeb, AWS Cloud
Founded20152006

Identical on both: user rating (Not yet rated), category (Live Chat).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Acquire

  • Live chat
  • Co-browsing
  • Video chat
  • AI chatbots
  • Screen sharing
  • Knowledge base
  • Salesforce
  • Zendesk

Only in Amazon Lex

  • Speech recognition
  • Natural language understanding
  • Voice and text
  • Lambda integration
  • AWS services
  • Lambda
  • DynamoDB
  • SNS

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Acquire

  • Live chat and messaging on a website or appnot Amazon Lex
  • Omnichannel support across chat, SMS, email and voicenot Amazon Lex
  • Video and cobrowsing sessions with customersnot Amazon Lex
  • Routing and SLAs across a support queuenot Amazon Lex
  • Call deflection from phone into digital channelsnot Amazon Lex

Amazon Lex

  • Chatbot developmentnot Acquire
  • Voice-based conversational AInot Acquire
  • Natural language understandingnot Acquire

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Acquire

  • No pricing published on website
  • Requires demo booking or signup to view pricing
  • Plan names mentioned without associated costs

Amazon Lex

  • Pay-as-you-go model with no standard free tier, only AWS free credits for new customers (6 months, $200 limit)
  • Speech requests cost $0.004 each, text requests $0.00075 each, training costs $0.50 per minute
  • Variable costs can accumulate quickly for high-volume applications

Pricing, plan by plan

Acquire

$50/month
  • Starter$50/month
    • Live chat
    • Basic co-browse
    • Canned responses
  • Professional$100/month
    • Everything in Starter
    • Video chat
    • Chatbots
  • Enterprise$undefined/month
    • Custom features
    • Dedicated support
    • SLA guarantee

Amazon Lex

Free
  • Standard Usage$0.004/per speech request
    • Speech requests at $0.004 each
  • Text Requests$0.00075/per text request
    • Text requests at $0.00075 each

Which should you pick?

Choose Acquire if

  • You need live chat.
  • You work on Web, Ios, Android.
  • You also want co-browsing.
Acquire review

Choose Amazon Lex if

  • You need speech recognition.
  • You want to start without paying.
  • You work on Web, AWS Cloud.
  • You also want natural language understanding.
Amazon Lex review

Questions people ask

Is Acquire or Amazon Lex better?
Neither clearly leads. Acquire starts at $50/month and Amazon Lex at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Acquire or Amazon Lex?
Amazon Lex has a free tier; the other does not. Paid plans start at $50/month for Acquire and Free for Amazon Lex.
Does Acquire or Amazon Lex run on more platforms?
Acquire runs on Web, Ios, Android. Amazon Lex runs on Web, AWS Cloud.
Can I use Amazon Lex for free?
Yes. Amazon Lex has a free tier, so you can try it without paying. Acquire starts at $50/month.
What is Acquire best used for?
Acquire is most often used for live chat and messaging on a website or app, omnichannel support across chat, sms, email and voice, video and cobrowsing sessions with customers, routing and slas across a support queue. Of those, live chat and messaging on a website or app and omnichannel support across chat, sms, email and voice are not what Amazon Lex is typically brought in for.
What can Acquire do that Amazon Lex cannot?
Acquire covers Live chat, Co-browsing, Video chat, AI chatbots. Amazon Lex covers Speech recognition, Natural language understanding, Voice and text, Lambda integration. Both handle Web support.

Answered from the vendors’ own pages

Acquire: What are Acquire's pricing tiers?

Acquire does not display pricing on its public website. The platform offers Self Service and Integrated Solution plans, but costs are only available upon request through booking a demo or contacting the sales team directly.

Source
Amazon Lex: How much does Amazon Lex cost?

Amazon Lex charges $0.004 per speech request and $0.00075 per text request with no upfront commitments or minimum fees required.

Source
Acquire: Does Acquire offer professional services?

Yes. Acquire offers tailored professional services to create a customer service solution specifically designed for your business needs. Pricing for these services is determined during a custom sales consultation.

Source
Amazon Lex: Is there a free tier for Amazon Lex?

Yes, new AWS customers receive 10,000 text requests and 5,000 speech requests per month free for the first year. Additional $200 in AWS Free Tier credits are available for new customers as of July 15, 2025, with all credits expiring within 12 months.

Source
Amazon Lex: What is the example monthly cost for Amazon Lex?

For 8,000 speech requests ($32) and 2,000 text requests ($1.50), the approximate monthly total is $33.50, though actual costs vary based on usage volume.

Source
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