Software · head to head
Amazon Lex vs Acquire
Amazon Lex
Software
AWS conversational AI service
- From
- $0.00075/per text request
- Rated
- -
The short version
- Each has a real cost: Amazon Lex pay-as-you-go model with no standard free tier, only AWS free credits for new customers (6 months, $200 limit); Acquire pricing is not published on any tier
- They diverge on capability: Amazon Lex covers Speech recognition, Acquire covers Live chat.
Where they differ
Only the attributes on which Amazon Lex and Acquire actually diverge.
| Attribute | Amazon Lex | Acquire |
|---|---|---|
| Starting price | $0.00075/per text request | $50/month |
| Pricing model | usage-based | subscription |
| Platforms | Web, AWS Cloud | Web, Ios, Android |
| Founded | 2006 | 2015 |
Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Amazon Lex
- Speech recognition
- Natural language understanding
- Voice and text
- Lambda integration
- AWS services
- Lambda
- DynamoDB
- SNS
Only in Acquire
- Live chat
- Co-browsing
- Video chat
- AI chatbots
- Screen sharing
- Knowledge base
- Salesforce
- Zendesk
Both cover
- Web support
What people use each for
The jobs each tool is most often brought in to do.
Amazon Lex
- Building conversational chatbots leveraging Alexa deep learning enginenot Acquire
- Voice and text-based NLU applications requiring automatic speech recognitionnot Acquire
- Custom conversational interfaces integrated into existing applicationsnot Acquire
Acquire
- Live chat and messaging on a website or appnot Amazon Lex
- Omnichannel support across chat, SMS, email and voicenot Amazon Lex
- Video and cobrowsing sessions with customersnot Amazon Lex
- Routing and SLAs across a support queuenot Amazon Lex
- Call deflection from phone into digital channelsnot Amazon Lex
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Amazon Lex
- Pay-as-you-go model with no standard free tier, only AWS free credits for new customers (6 months, $200 limit)
- Speech requests cost $0.004 each, text requests $0.00075 each, training costs $0.50 per minute
- Variable costs can accumulate quickly for high-volume applications
Acquire
- Pricing is not published on any tier
- Aimed at enterprise and mid-market support organisations rather than small teams
Pricing, plan by plan
Amazon Lex
$0.00075/per text requestNo published plan breakdown. See the Amazon Lex review.
Acquire
$50/month- Starter$50/month
- Live chat
- Basic co-browse
- Canned responses
- Professional$100/month
- Everything in Starter
- Video chat
- Chatbots
- Enterprise$undefined/month
- Custom features
- Dedicated support
- SLA guarantee
Which should you pick?
Choose Amazon Lex if
- You need speech recognition.
- You work on Web, AWS Cloud.
- You also want natural language understanding.
Choose Acquire if
- You need live chat.
- You work on Web, Ios, Android.
- You also want co-browsing.
Questions people ask
- Is Amazon Lex or Acquire better?
- Neither clearly leads. Amazon Lex starts at $0.00075/per text request and Acquire at $50/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Amazon Lex or Acquire?
- Amazon Lex starts at $0.00075/per text request and Acquire at $50/month.
- Does Amazon Lex or Acquire run on more platforms?
- Amazon Lex runs on Web, AWS Cloud. Acquire runs on Web, Ios, Android.
- What is Amazon Lex best used for?
- Amazon Lex is most often used for building conversational chatbots leveraging alexa deep learning engine, voice and text-based nlu applications requiring automatic speech recognition, custom conversational interfaces integrated into existing applications. Of those, building conversational chatbots leveraging alexa deep learning engine and voice and text-based nlu applications requiring automatic speech recognition are not what Acquire is typically brought in for.
- What can Amazon Lex do that Acquire cannot?
- Amazon Lex covers Speech recognition, Natural language understanding, Voice and text, Lambda integration. Acquire covers Live chat, Co-browsing, Video chat, AI chatbots. Both handle Web support.