Live Chat & Chatbots · head to head
Acquire vs Google Dialogflow
Acquire
Live Chat & Chatbots
Conversational customer engagement platform
- From
- $50/month
- Rated
- -
Google Dialogflow
Live Chat & Chatbots
Google's conversational AI platform
- From
- Free
- Rated
- -
The short version
- Only Google Dialogflow has a free tier, so it costs nothing to try first.
- Each has a real cost: Acquire pricing is not published on any tier; Google Dialogflow google's own Dialogflow pricing page (cloud.google.com/dialogflow/pricing) prices Conversational Agents (CX) text requests at $0.007 per request, audio input at $0.0065 per 15 seconds and audio output from $4 per 1 million characters, all in USD, with a one-time $600 free credit for the first 12 months; Dialogflow ES (Essentials) is billed per request separately from CX and the two are not interchangeable, so a chatbot built on ES cannot simply switch to CX pricing without migration.
- They diverge on capability: Acquire covers Live chat, Google Dialogflow covers NLU and NLG.
Where they differ
Only the attributes on which Acquire and Google Dialogflow actually diverge.
| Attribute | Acquire | Google Dialogflow |
|---|---|---|
| Starting price | $50/month | Free |
| Pricing model | subscription | usage-based |
| Free tier | No | Yes |
| Platforms | Web, Ios, Android | Web, Mobile, Messaging apps, Voice assistants |
| Founded | 2015 | 1998 |
Identical on both: user rating (Not yet rated), category (Live Chat & Chatbots).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Acquire
- Live chat
- Co-browsing
- Video chat
- AI chatbots
- Screen sharing
- Knowledge base
- Salesforce
- Zendesk
Only in Google Dialogflow
- NLU and NLG
- Multi-language support
- Integration with Google services
- Webhooks
- Google Cloud
- Telegram
- Mobile support
Both cover
- Slack
- Web support
What people use each for
The jobs each tool is most often brought in to do.
Acquire
- Live chat and messaging on a website or appnot Google Dialogflow
- Omnichannel support across chat, SMS, email and voicenot Google Dialogflow
- Video and cobrowsing sessions with customersnot Google Dialogflow
- Routing and SLAs across a support queuenot Google Dialogflow
- Call deflection from phone into digital channelsnot Google Dialogflow
Google Dialogflow
- Customer engagementnot Acquire
- Lead generationnot Acquire
- Customer supportnot Acquire
- Sales automationnot Acquire
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Acquire
- Pricing is not published on any tier
- Aimed at enterprise and mid-market support organisations rather than small teams
Google Dialogflow
- Google's own Dialogflow pricing page (cloud.google.com/dialogflow/pricing) prices Conversational Agents (CX) text requests at $0.007 per request, audio input at $0.0065 per 15 seconds and audio output from $4 per 1 million characters, all in USD, with a one-time $600 free credit for the first 12 months; Dialogflow ES (Essentials) is billed per request separately from CX and the two are not interchangeable, so a chatbot built on ES cannot simply switch to CX pricing without migration.
Pricing, plan by plan
Acquire
$50/month- Starter$50/month
- Live chat
- Basic co-browse
- Canned responses
- Professional$100/month
- Everything in Starter
- Video chat
- Chatbots
- Enterprise$undefined/month
- Custom features
- Dedicated support
- SLA guarantee
Google Dialogflow
Free- Free TierFree
- 100 requests/day
- Basic NLU
- Standard$0.005/month
- Pay per request
- Advanced features
- Enterprise$undefined/month
- Custom SLAs
- Dedicated support
Which should you pick?
Choose Acquire if
- You need live chat.
- You work on Web, Ios, Android.
- You also want co-browsing.
Choose Google Dialogflow if
- You need nlu and nlg.
- You want to start without paying.
- You work on Web, Mobile, Messaging apps, Voice assistants.
- You also want multi-language support.
Questions people ask
- Is Acquire or Google Dialogflow better?
- Neither clearly leads. Acquire starts at $50/month and Google Dialogflow at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Acquire or Google Dialogflow?
- Google Dialogflow has a free tier; the other does not. Paid plans start at $50/month for Acquire and Free for Google Dialogflow.
- Does Acquire or Google Dialogflow run on more platforms?
- Acquire runs on Web, Ios, Android. Google Dialogflow runs on Web, Mobile, Messaging apps, Voice assistants.
- Can I use Google Dialogflow for free?
- Yes. Google Dialogflow has a free tier, so you can try it without paying. Acquire starts at $50/month.
- What is Acquire best used for?
- Acquire is most often used for live chat and messaging on a website or app, omnichannel support across chat, sms, email and voice, video and cobrowsing sessions with customers, routing and slas across a support queue. Of those, live chat and messaging on a website or app and omnichannel support across chat, sms, email and voice are not what Google Dialogflow is typically brought in for.
- What can Acquire do that Google Dialogflow cannot?
- Acquire covers Live chat, Co-browsing, Video chat, AI chatbots. Google Dialogflow covers NLU and NLG, Multi-language support, Integration with Google services, Webhooks. Both handle Slack, Web support.