Softwr

Software · head to head

Amazon Lex vs Smartsupp

Amazon Lex logo

Amazon Lex

Software

AWS conversational AI service

From
$0.00075/per text request
Rated
-
Full reviewWebsite
Smartsupp logo

Smartsupp

Software

Live chat with advanced visitor tracking and co-browsing

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Smartsupp has a free tier, so it costs nothing to try first.
  • Each has a real cost: Amazon Lex pay-as-you-go model with no standard free tier, only AWS free credits for new customers (6 months, $200 limit); Smartsupp free plan is capped at 1 operator and 25 conversations per month
  • They diverge on capability: Amazon Lex covers Speech recognition, Smartsupp covers Live chat messaging.

Where they differ

Only the attributes on which Amazon Lex and Smartsupp actually diverge.

Attributes where Amazon Lex and Smartsupp differ
AttributeAmazon LexSmartsupp
Starting price$0.00075/per text requestFree
Pricing modelusage-basedfreemium
Free tierNoYes
PlatformsWeb, AWS CloudWeb, Mobile app, IOS, Android
Founded20062012

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Amazon Lex

  • Speech recognition
  • Natural language understanding
  • Voice and text
  • Lambda integration
  • AWS services
  • Lambda
  • DynamoDB
  • SNS

Only in Smartsupp

  • Live chat messaging
  • Co-browsing
  • Visitor tracking
  • Heatmaps
  • Shopify
  • Zapier
  • Slack
  • API

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Amazon Lex

  • Building conversational chatbots leveraging Alexa deep learning enginenot Smartsupp
  • Voice and text-based NLU applications requiring automatic speech recognitionnot Smartsupp
  • Custom conversational interfaces integrated into existing applicationsnot Smartsupp

Smartsupp

  • Small teams wanting a bundled live chat and low-volume AI agent starting under $20/monthnot Amazon Lex

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Amazon Lex

  • Pay-as-you-go model with no standard free tier, only AWS free credits for new customers (6 months, $200 limit)
  • Speech requests cost $0.004 each, text requests $0.00075 each, training costs $0.50 per minute
  • Variable costs can accumulate quickly for high-volume applications

Smartsupp

  • Free plan is capped at 1 operator and 25 conversations per month
  • Solo and Plus plans cap AI reply assists at 50 and 250 per month, with Expert capped at 500
  • Monthly billing costs more than annual: Plus is $35/month monthly versus $25/month annual, and Expert is $117/month monthly versus $83/month annual

Pricing, plan by plan

Amazon Lex

$0.00075/per text request

No published plan breakdown. See the Amazon Lex review.

Smartsupp

Free
  • FreeFree
    • Live chat
    • 1 agent
    • Basic features
  • Professional$30/month
    • Unlimited agents
    • Co-browsing
  • Business$60/month
    • Advanced analytics
    • Priority support

Which should you pick?

Choose Amazon Lex if

  • You need speech recognition.
  • You work on Web, AWS Cloud.
  • You also want natural language understanding.
Amazon Lex review

Choose Smartsupp if

  • You need live chat messaging.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want co-browsing.
Smartsupp review

Questions people ask

Is Amazon Lex or Smartsupp better?
Neither clearly leads. Amazon Lex starts at $0.00075/per text request and Smartsupp at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Amazon Lex or Smartsupp?
Smartsupp has a free tier; the other does not. Paid plans start at $0.00075/per text request for Amazon Lex and Free for Smartsupp.
Does Amazon Lex or Smartsupp run on more platforms?
Amazon Lex runs on Web, AWS Cloud. Smartsupp runs on Web, Mobile app, IOS, Android.
Can I use Smartsupp for free?
Yes. Smartsupp has a free tier, so you can try it without paying. Amazon Lex starts at $0.00075/per text request.
What is Amazon Lex best used for?
Amazon Lex is most often used for building conversational chatbots leveraging alexa deep learning engine, voice and text-based nlu applications requiring automatic speech recognition, custom conversational interfaces integrated into existing applications. Of those, building conversational chatbots leveraging alexa deep learning engine and voice and text-based nlu applications requiring automatic speech recognition are not what Smartsupp is typically brought in for.
What can Amazon Lex do that Smartsupp cannot?
Amazon Lex covers Speech recognition, Natural language understanding, Voice and text, Lambda integration. Smartsupp covers Live chat messaging, Co-browsing, Visitor tracking, Heatmaps. Both handle Web support.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Amazon Lex

More on Smartsupp

Keep looking

Other head to heads