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Amazon Lex vs Haptik

Amazon Lex logo

Amazon Lex

Software

AWS conversational AI service

From
$0.00075/per text request
Rated
-
Full reviewWebsite
Haptik logo

Haptik

Software

Conversational AI platform for customer engagement and support

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Amazon Lex pay-as-you-go model with no standard free tier, only AWS free credits for new customers (6 months, $200 limit); Haptik no pricing is published, and no tier, cost structure or minimum is disclosed
  • They diverge on capability: Amazon Lex covers Speech recognition, Haptik covers Conversational AI.

Where they differ

Only the attributes on which Amazon Lex and Haptik actually diverge.

Attributes where Amazon Lex and Haptik differ
AttributeAmazon LexHaptik
Starting price$0.00075/per text requestOn request
Pricing modelusage-basedsubscription
PlatformsWeb, AWS CloudWeb, Mobile, Messaging apps, Voice
Founded20062013

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Amazon Lex

  • Speech recognition
  • Natural language understanding
  • Voice and text
  • Lambda integration
  • AWS services
  • Lambda
  • DynamoDB
  • SNS

Only in Haptik

  • Conversational AI
  • Multi-channel support
  • Intent recognition
  • Analytics
  • WhatsApp
  • Facebook
  • Slack
  • API

Both cover

  • Web support
  • Mobile support

What people use each for

The jobs each tool is most often brought in to do.

Amazon Lex

  • Building conversational chatbots leveraging Alexa deep learning enginenot Haptik
  • Voice and text-based NLU applications requiring automatic speech recognitionnot Haptik
  • Custom conversational interfaces integrated into existing applicationsnot Haptik

Haptik

  • Building conversational AI assistants for customer supportnot Amazon Lex
  • Automating customer conversations across messaging channelsnot Amazon Lex

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Amazon Lex

  • Pay-as-you-go model with no standard free tier, only AWS free credits for new customers (6 months, $200 limit)
  • Speech requests cost $0.004 each, text requests $0.00075 each, training costs $0.50 per minute
  • Variable costs can accumulate quickly for high-volume applications

Haptik

  • No pricing is published, and no tier, cost structure or minimum is disclosed
  • The only routes to a figure are a demo request or an enterprise sales email

Pricing, plan by plan

Amazon Lex

$0.00075/per text request

No published plan breakdown. See the Amazon Lex review.

Haptik

On request
  • Starter$100/month
    • Basic chatbot
    • 1 channel
  • Professional$300/month
    • Advanced AI
    • Multi-channel
  • Enterprise$undefined/month
    • Custom solutions
    • Dedicated support

Which should you pick?

Choose Amazon Lex if

  • You need speech recognition.
  • You work on Web, AWS Cloud.
  • You also want natural language understanding.
Amazon Lex review

Choose Haptik if

  • You need conversational ai.
  • You work on Web, Mobile, Messaging apps, Voice.
  • You also want multi-channel support.
Haptik review

Questions people ask

Is Amazon Lex or Haptik better?
Neither clearly leads. Amazon Lex starts at $0.00075/per text request and Haptik at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Amazon Lex or Haptik?
Amazon Lex starts at $0.00075/per text request and Haptik at On request.
Does Amazon Lex or Haptik run on more platforms?
Amazon Lex runs on Web, AWS Cloud. Haptik runs on Web, Mobile, Messaging apps, Voice.
What is Amazon Lex best used for?
Amazon Lex is most often used for building conversational chatbots leveraging alexa deep learning engine, voice and text-based nlu applications requiring automatic speech recognition, custom conversational interfaces integrated into existing applications. Of those, building conversational chatbots leveraging alexa deep learning engine and voice and text-based nlu applications requiring automatic speech recognition are not what Haptik is typically brought in for.
What can Amazon Lex do that Haptik cannot?
Amazon Lex covers Speech recognition, Natural language understanding, Voice and text, Lambda integration. Haptik covers Conversational AI, Multi-channel support, Intent recognition, Analytics. Both handle Web support, Mobile support.
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