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Software · head to head

Agile CRM vs CustomerSuccessBox

Agile CRM logo

Agile CRM

Software

All-in-one CRM, Marketing, and Service Software

From
Free
Rated
-
Full reviewWebsite
C

CustomerSuccessBox

Software

AI-Powered Customer Success for B2B SaaS

From
$499/month
Rated
-
Full reviewWebsite

The short version

  • Only Agile CRM has a free tier, so it costs nothing to try first.
  • Each has a real cost: Agile CRM the Internet Archive's capture of Agile CRM's pricing page on 29 December 2022 listed Starter at $8.99 per user per month (2-year rate), Regular at $29.99, and Enterprise at $47.99, with the Free tier capped at 10 users and 1,000 contacts.; CustomerSuccessBox the vendor's own pricing page as captured by the Internet Archive on 22 September 2021 named three tiers, Grow, Business and Enterprise, starting from $499 per month with request-pricing beyond that, and stated custom integrations carry a fee starting from $49 per month per integration, with API and Gmail/G Suite integrations free
  • They diverge on capability: Agile CRM covers Contact management, CustomerSuccessBox covers AI health prediction.

Where they differ

Only the attributes on which Agile CRM and CustomerSuccessBox actually diverge.

Attributes where Agile CRM and CustomerSuccessBox differ
AttributeAgile CRMCustomerSuccessBox
Starting priceFree$499/month
Free tierYesNo
Founded20092018

Identical on both: pricing model (subscription), platforms (Web), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Agile CRM

  • Contact management
  • Lead scoring
  • Email automation
  • Marketing automation
  • Service desk
  • Web forms
  • Analytics
  • Zapier

Only in CustomerSuccessBox

  • AI health prediction
  • Product adoption tracking
  • Renewal forecasting
  • Playbooks
  • Customer journey mapping
  • Salesforce
  • HubSpot
  • Intercom

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Agile CRM

  • Sales managementnot CustomerSuccessBox
  • Marketing automationnot CustomerSuccessBox
  • Customer servicenot CustomerSuccessBox

CustomerSuccessBox

  • Customer Successnot Agile CRM
  • Ai Powerednot Agile CRM
  • B2b Saasnot Agile CRM

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Agile CRM

  • The Internet Archive's capture of Agile CRM's pricing page on 29 December 2022 listed Starter at $8.99 per user per month (2-year rate), Regular at $29.99, and Enterprise at $47.99, with the Free tier capped at 10 users and 1,000 contacts.

CustomerSuccessBox

  • The vendor's own pricing page as captured by the Internet Archive on 22 September 2021 named three tiers, Grow, Business and Enterprise, starting from $499 per month with request-pricing beyond that, and stated custom integrations carry a fee starting from $49 per month per integration, with API and Gmail/G Suite integrations free

Pricing, plan by plan

Agile CRM

Free
  • FreeFree
    • Contact management
    • Task management
  • Starter$9/month
    • Everything in Free
    • Email automation
    • Landing pages
  • Business$39/month
    • Everything in Starter
    • Advanced analytics
    • API access

CustomerSuccessBox

$499/month
  • Growth$499/month
    • AI health scores
    • Playbooks
    • Basic analytics
  • Enterprise$999/month
    • Advanced AI
    • Custom models
    • Premium support

Which should you pick?

Choose Agile CRM if

  • You need contact management.
  • You want to start without paying.
  • You also want lead scoring.
Agile CRM review

Choose CustomerSuccessBox if

  • You need ai health prediction.
  • You also want product adoption tracking.
CustomerSuccessBox review

Questions people ask

Is Agile CRM or CustomerSuccessBox better?
Neither clearly leads. Agile CRM starts at Free and CustomerSuccessBox at $499/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Agile CRM or CustomerSuccessBox?
Agile CRM has a free tier; the other does not. Paid plans start at Free for Agile CRM and $499/month for CustomerSuccessBox.
Does Agile CRM or CustomerSuccessBox run on more platforms?
Both run on Web, so platform support will not decide this one for you.
Can I use Agile CRM for free?
Yes. Agile CRM has a free tier, so you can try it without paying. CustomerSuccessBox starts at $499/month.
What is Agile CRM best used for?
Agile CRM is most often used for sales management, marketing automation, customer service. Of those, sales management and marketing automation are not what CustomerSuccessBox is typically brought in for.
What can Agile CRM do that CustomerSuccessBox cannot?
Agile CRM covers Contact management, Lead scoring, Email automation, Marketing automation. CustomerSuccessBox covers AI health prediction, Product adoption tracking, Renewal forecasting, Playbooks. Both handle Web support.
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