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CRM & Sales · head to head

Agile CRM vs Vitally

Agile CRM logo

Agile CRM

CRM & Sales

All-in-one CRM, Marketing, and Service Software

From
Free
Rated
-
Full reviewWebsite
Vitally logo

Vitally

Customer Success

Customer Success for High-Growth B2B SaaS

From
$299/month
Rated
-
Full reviewWebsite

The short version

  • Only Agile CRM has a free tier, so it costs nothing to try first.
  • Each has a real cost: Agile CRM the Internet Archive's capture of Agile CRM's pricing page on 29 December 2022 listed Starter at $8.99 per user per month (2-year rate), Regular at $29.99, and Enterprise at $47.99, with the Free tier capped at 10 users and 1,000 contacts.; Vitally high minimum pricing around $299/month may be prohibitive for early-stage companies
  • They diverge on capability: Agile CRM covers Contact management, Vitally covers Product analytics.

Where they differ

Only the attributes on which Agile CRM and Vitally actually diverge.

Attributes where Agile CRM and Vitally differ
AttributeAgile CRMVitally
Starting priceFree$299/month
Pricing modelsubscriptionUnknown
Free tierYesNo
PlatformsWebWeb, API
CategoryCRM & SalesCustomer Success
Founded20092017

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Agile CRM

  • Contact management
  • Lead scoring
  • Email automation
  • Marketing automation
  • Service desk
  • Web forms
  • Analytics
  • Zapier

Only in Vitally

  • Product analytics
  • Health scores
  • Task management
  • Automation
  • Customer hubs
  • Salesforce
  • HubSpot
  • Intercom

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Agile CRM

  • Sales managementnot Vitally
  • Marketing automationnot Vitally
  • Customer servicenot Vitally

Vitally

  • Customer Successnot Agile CRM
  • Product Analyticsnot Agile CRM
  • B2b Saasnot Agile CRM

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Agile CRM

  • The Internet Archive's capture of Agile CRM's pricing page on 29 December 2022 listed Starter at $8.99 per user per month (2-year rate), Regular at $29.99, and Enterprise at $47.99, with the Free tier capped at 10 users and 1,000 contacts.

Vitally

  • High minimum pricing around $299/month may be prohibitive for early-stage companies
  • Custom pricing requires sales conversations, making budget transparency difficult
  • Prefers multi-year contracts, limiting flexibility for shorter commitment terms

Pricing, plan by plan

Agile CRM

Free
  • FreeFree
    • Contact management
    • Task management
  • Starter$9/month
    • Everything in Free
    • Email automation
    • Landing pages
  • Business$39/month
    • Everything in Starter
    • Advanced analytics
    • API access

Vitally

$299/month

No published plan breakdown. See the Vitally review.

Which should you pick?

Choose Agile CRM if

  • You need contact management.
  • You want to start without paying.
  • You also want lead scoring.
Agile CRM review

Choose Vitally if

  • You need product analytics.
  • You work on Web, API.
  • You also want health scores.
Vitally review

Questions people ask

Is Agile CRM or Vitally better?
Neither clearly leads. Agile CRM starts at Free and Vitally at $299/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Agile CRM or Vitally?
Agile CRM has a free tier; the other does not. Paid plans start at Free for Agile CRM and $299/month for Vitally.
Does Agile CRM or Vitally run on more platforms?
Agile CRM runs on Web. Vitally runs on Web, API.
Can I use Agile CRM for free?
Yes. Agile CRM has a free tier, so you can try it without paying. Vitally starts at $299/month.
What is Agile CRM best used for?
Agile CRM is most often used for sales management, marketing automation, customer service. Of those, sales management and marketing automation are not what Vitally is typically brought in for.
What can Agile CRM do that Vitally cannot?
Agile CRM covers Contact management, Lead scoring, Email automation, Marketing automation. Vitally covers Product analytics, Health scores, Task management, Automation. Both handle Web support.

Answered from the vendors’ own pages

Vitally: How is Vitally priced?

Vitally starts at approximately $299/month and scales based on account volume, seats, and features. Pricing is custom-quoted, and Vitally prefers multi-year contracts offering 15-30% discounts compared to 12-month terms.

Source
Vitally: What is Vitally's core approach to customer success?

Vitally combines customer data from CRMs, product analytics, billing, and support tools into a single source of truth. The platform centers on work management features like Hubs (team workspaces), Projects, Docs, and AI-powered Playbooks.

Source
Vitally: Does Vitally have AI capabilities?

Yes, Vitally includes an AI Copilot that assists with task automation, playbook generation, and insights across customer success workflows.

Source
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