Softwr

Software · head to head

Agile CRM vs Catalyst

Agile CRM logo

Agile CRM

Software

All-in-one CRM, Marketing, and Service Software

From
Free
Rated
-
Full reviewWebsite
Catalyst logo

Catalyst

Software

Customer Success Platform Built by CSMs

From
$500/month
Rated
-
Full reviewWebsite

The short version

  • Only Agile CRM has a free tier, so it costs nothing to try first.
  • Each has a real cost: Agile CRM the Internet Archive's capture of Agile CRM's pricing page on 29 December 2022 listed Starter at $8.99 per user per month (2-year rate), Regular at $29.99, and Enterprise at $47.99, with the Free tier capped at 10 users and 1,000 contacts.; Catalyst pricing is custom and not published, requiring sales contact
  • They diverge on capability: Agile CRM covers Contact management, Catalyst covers Health scoring.

Where they differ

Only the attributes on which Agile CRM and Catalyst actually diverge.

Attributes where Agile CRM and Catalyst differ
AttributeAgile CRMCatalyst
Starting priceFree$500/month
Free tierYesNo
PlatformsWebWeb, Mobile
Founded20092017

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Agile CRM

  • Contact management
  • Lead scoring
  • Email automation
  • Marketing automation
  • Service desk
  • Web forms
  • Analytics
  • Zapier

Only in Catalyst

  • Health scoring
  • Playbooks
  • Journey builder
  • 360 customer view
  • Revenue intelligence
  • Salesforce
  • HubSpot
  • Segment

Both cover

  • Slack
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Agile CRM

  • Sales managementnot Catalyst
  • Marketing automationnot Catalyst
  • Customer servicenot Catalyst

Catalyst

  • Customer Successnot Agile CRM
  • Csm Toolsnot Agile CRM
  • Automationnot Agile CRM

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Agile CRM

  • The Internet Archive's capture of Agile CRM's pricing page on 29 December 2022 listed Starter at $8.99 per user per month (2-year rate), Regular at $29.99, and Enterprise at $47.99, with the Free tier capped at 10 users and 1,000 contacts.

Catalyst

  • Pricing is custom and not published, requiring sales contact
  • Integration complexity for organizations with non-standard tech stacks

Pricing, plan by plan

Agile CRM

Free
  • FreeFree
    • Contact management
    • Task management
  • Starter$9/month
    • Everything in Free
    • Email automation
    • Landing pages
  • Business$39/month
    • Everything in Starter
    • Advanced analytics
    • API access

Catalyst

$500/month
  • Essential$500/month
    • Health scores
    • Automation
    • Reporting
  • Enterprise$1500/month
    • Custom integrations
    • Advanced analytics
    • Dedicated support

Which should you pick?

Choose Agile CRM if

  • You need contact management.
  • You want to start without paying.
  • You also want lead scoring.
Agile CRM review

Choose Catalyst if

  • You need health scoring.
  • You work on Web, Mobile.
  • You also want playbooks.
Catalyst review

Questions people ask

Is Agile CRM or Catalyst better?
Neither clearly leads. Agile CRM starts at Free and Catalyst at $500/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Agile CRM or Catalyst?
Agile CRM has a free tier; the other does not. Paid plans start at Free for Agile CRM and $500/month for Catalyst.
Does Agile CRM or Catalyst run on more platforms?
Agile CRM runs on Web. Catalyst runs on Web, Mobile.
Can I use Agile CRM for free?
Yes. Agile CRM has a free tier, so you can try it without paying. Catalyst starts at $500/month.
What is Agile CRM best used for?
Agile CRM is most often used for sales management, marketing automation, customer service. Of those, sales management and marketing automation are not what Catalyst is typically brought in for.
What can Agile CRM do that Catalyst cannot?
Agile CRM covers Contact management, Lead scoring, Email automation, Marketing automation. Catalyst covers Health scoring, Playbooks, Journey builder, 360 customer view. Both handle Slack, Web support.

Answered from the vendors’ own pages

Catalyst: Is Catalyst still separate after the Totango merger?

Yes. Catalyst operates as a distinct product brand under Totango + Catalyst as of 2026, with both products running on the same roadmap. Catalyst maintains its user-friendly interface while integrating Totango's enterprise governance capabilities.

Source
Catalyst: Does Catalyst integrate with Salesforce?

Yes. Catalyst features strong Salesforce integration, allowing seamless data sync and workflow automation between the customer success platform and CRM.

Source
Catalyst: Who should use Catalyst?

Catalyst is designed for mid-market and enterprise B2B companies that want CS-led revenue motion with an intuitive interface focused on CSM day-to-day workflows rather than IT administration.

Source
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Agile CRM

More on Catalyst

Keep looking

Other head to heads