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Software · head to head

Agile CRM vs ChurnZero

Agile CRM logo

Agile CRM

Software

All-in-one CRM, Marketing, and Service Software

From
Free
Rated
-
Full reviewWebsite
ChurnZero logo

ChurnZero

Software

Real-time Customer Success Platform

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Agile CRM has a free tier, so it costs nothing to try first.
  • Each has a real cost: Agile CRM the Internet Archive's capture of Agile CRM's pricing page on 29 December 2022 listed Starter at $8.99 per user per month (2-year rate), Regular at $29.99, and Enterprise at $47.99, with the Free tier capped at 10 users and 1,000 contacts.; ChurnZero pricing not published and is sold by quote only, requires sales contact
  • They diverge on capability: Agile CRM covers Contact management, ChurnZero covers Real-time alerts.

Where they differ

Only the attributes on which Agile CRM and ChurnZero actually diverge.

Attributes where Agile CRM and ChurnZero differ
AttributeAgile CRMChurnZero
Starting priceFreeOn request
Pricing modelsubscriptionUnknown
Free tierYesNo
Founded20092015

Identical on both: platforms (Web), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Agile CRM

  • Contact management
  • Lead scoring
  • Email automation
  • Marketing automation
  • Service desk
  • Web forms
  • Analytics
  • Zapier

Only in ChurnZero

  • Real-time alerts
  • In-app messaging
  • Customer health scores
  • Journey automation
  • NPS surveys
  • Salesforce
  • HubSpot
  • Intercom

Both cover

  • Slack
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Agile CRM

  • Sales managementnot ChurnZero
  • Marketing automationnot ChurnZero
  • Customer servicenot ChurnZero

ChurnZero

  • Customer success and churn preventionnot Agile CRM
  • Customer health scoring and proactive risk detectionnot Agile CRM
  • Automated customer engagement through AI agentsnot Agile CRM
  • Customer renewal forecastingnot Agile CRM
  • NPS and satisfaction surveysnot Agile CRM
  • Multi-platform customer communication and collaborationnot Agile CRM

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Agile CRM

  • The Internet Archive's capture of Agile CRM's pricing page on 29 December 2022 listed Starter at $8.99 per user per month (2-year rate), Regular at $29.99, and Enterprise at $47.99, with the Free tier capped at 10 users and 1,000 contacts.

ChurnZero

  • Pricing not published and is sold by quote only, requires sales contact

Pricing, plan by plan

Agile CRM

Free
  • FreeFree
    • Contact management
    • Task management
  • Starter$9/month
    • Everything in Free
    • Email automation
    • Landing pages
  • Business$39/month
    • Everything in Starter
    • Advanced analytics
    • API access

ChurnZero

On request

No published plan breakdown. See the ChurnZero review.

Which should you pick?

Choose Agile CRM if

  • You need contact management.
  • You want to start without paying.
  • You also want lead scoring.
Agile CRM review

Choose ChurnZero if

  • You need real-time alerts.
  • You also want in-app messaging.
ChurnZero review

Questions people ask

Is Agile CRM or ChurnZero better?
Neither clearly leads. Agile CRM starts at Free and ChurnZero at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Agile CRM or ChurnZero?
Agile CRM has a free tier; the other does not. Paid plans start at Free for Agile CRM and On request for ChurnZero.
Does Agile CRM or ChurnZero run on more platforms?
Both run on Web, so platform support will not decide this one for you.
Can I use Agile CRM for free?
Yes. Agile CRM has a free tier, so you can try it without paying. ChurnZero starts at On request.
What is Agile CRM best used for?
Agile CRM is most often used for sales management, marketing automation, customer service. Of those, sales management and marketing automation are not what ChurnZero is typically brought in for.
What can Agile CRM do that ChurnZero cannot?
Agile CRM covers Contact management, Lead scoring, Email automation, Marketing automation. ChurnZero covers Real-time alerts, In-app messaging, Customer health scores, Journey automation. Both handle Slack, Web support.
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Related pages

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