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CRM · head to head

Affinity vs Re:amaze

Affinity logo

Affinity

CRM

Relationship intelligence platform for professionals

From
$2000/year
Free plan
No
Visit AffinityFull review
Re:amaze logo

Re:amaze

Customer Support

Customer messaging for online businesses

From
Free
Free plan
Yes
Visit Re:amazeFull review

The short version

  • Affinity is a relationship intelligence platform.
  • Re:amaze has a free plan, then $29/mo; Affinity starts at $2000/yr.
  • Only Affinity lists contact management; only Re:amaze lists multi-channel inbox.
  • Where Affinity falls short: enterprise tier requires custom quote, pricing not transparent.
  • Where Re:amaze falls short: AI resolutions are metered per plan at 5, 10 and 20 a month, with each additional resolution at $0.85.
  • Prices and features on this page were last checked on 13 November 2026.

Where they differ

Only the attributes on which Affinity and Re:amaze actually diverge.

Attributes where Affinity and Re:amaze differ
AttributeAffinityRe:amaze
Starting price$2000/yearFree
Free tierNoYes
PlatformsWebWeb, iOS, Android
CategoryCRMCustomer Support
Founded20132012

Identical on both: pricing model (Subscription).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Affinity

  • Contact management
  • Deal tracking
  • Intelligence engine
  • Relationship mapping
  • Integration aggregation
  • Gmail
  • Outlook
  • LinkedIn

Only in Re:amaze

  • Multi-channel inbox
  • Live chat
  • FAQ center
  • Chatbots
  • Automation
  • Push campaigns
  • Shopify
  • BigCommerce

Both cover

  • GDPR
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Affinity

  • Deal sourcing and pipeline management for venture capital and private equitynot Re:amaze
  • Automatic capture of email and meeting activity into relationship recordsnot Re:amaze
  • Finding warm introductions through existing relationship networksnot Re:amaze
  • Investor relations and fundraising trackingnot Re:amaze
  • Portfolio company support and reportingnot Re:amaze

Re:amaze

  • Customer service and support for small to mid-size teamsnot Affinity
  • Multi-channel communication management across email, chat, SMS, and voicenot Affinity

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Affinity

  • Enterprise tier requires custom quote, pricing not transparent
  • Scale tier API calls capped at 100000 per month
  • All plans charge per user annually

Re:amaze

  • AI resolutions are metered per plan at 5, 10 and 20 a month, with each additional resolution at $0.85
  • The flat rate Starter plan at $59 a month caps responded conversations at 500
  • SMS, voice, multiple brands and a custom domain all require the Pro plan at $49 per team member
  • Departments, custom roles, shift management and satisfaction ratings are Plus only at $69 per team member
  • The 10% saving requires annual billing

Pricing, plan by plan

Affinity

$2000/year
  • Essential$2,000/yr
    • Activity capture (email and calendar)
    • Relationship scoring and interaction history
    • Deal pipeline tracking
  • Scale$2,300/yr
    • Automatic meeting capture (Notetaker)
    • AI Chat conversational access
    • Affinity Ascend agent platform
  • Advanced$2,700/yr
    • Third-party data enrichment (PitchBook, Dealroom, Crunchbase)
    • Company growth insights
    • Packaged integrations (Slack, Salesforce, Box)
  • EnterpriseOn request
    • Fund-level permissions
    • Enterprise SSO
    • Custom data retention

Re:amaze

Free
  • Basic$29/mo
    • Unlimited email inboxes, live chat, social media channels
    • Public/internal FAQ, workflow automation, chatbots
    • Basic reporting and Re:amaze AI Agent
  • Pro$49/mo
    • All Basic features plus multiple brand management
    • Live visitor tracking, advanced reporting
    • SMS and voice channels, custom domain, AI Intents
  • Plus$69/mo
    • All Pro features plus live screensharing (Peek)
    • Department management, staff performance reporting
    • Shifts/vacation tracking, custom roles, video calls
  • Starter$59/mo
    • All Basic plan features for unlimited team members
    • Limited to 500 responded conversations monthly
    • Flat rate billing regardless of team size

Which should you pick?

Choose Affinity if

  • You need contact management.
  • You also want deal tracking.
Affinity review

Choose Re:amaze if

  • You need multi-channel inbox.
  • You want to start without paying.
  • You work on Web, iOS, Android.
  • You also want live chat.
Re:amaze review

Questions people ask

Is Affinity or Re:amaze better?
Neither clearly leads. Affinity starts at $2000/year and Re:amaze at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Affinity or Re:amaze?
Re:amaze has a free tier; the other does not. Paid plans start at $2000/year for Affinity and Free for Re:amaze.
Does Affinity or Re:amaze run on more platforms?
Affinity runs on Web. Re:amaze runs on Web, iOS, Android.
Can I use Re:amaze for free?
Yes. Re:amaze has a free tier, so you can try it without paying. Affinity starts at $2000/year.
What is Affinity best used for?
Affinity is most often used for deal sourcing and pipeline management for venture capital and private equity, automatic capture of email and meeting activity into relationship records, finding warm introductions through existing relationship networks, investor relations and fundraising tracking. Of those, deal sourcing and pipeline management for venture capital and private equity and automatic capture of email and meeting activity into relationship records are not what Re:amaze is typically brought in for.
What can Affinity do that Re:amaze cannot?
Affinity covers Contact management, Deal tracking, Intelligence engine, Relationship mapping. Re:amaze covers Multi-channel inbox, Live chat, FAQ center, Chatbots. Both handle GDPR, Web support.

Answered from the vendors’ own pages

Affinity: How much does Affinity CRM cost per user?

Affinity CRM pricing starts at 2000 USD per user per year for the Essential plan, 2300 USD for Scale, and 2700 USD for Advanced. Enterprise tier requires custom pricing.

Source
Re:amaze: Is there a free trial for Re:amaze?

Yes, Re:amaze offers a 14-day free trial that includes all Plus plan features. No credit card is required and there are no cancellation fees.

Source
Affinity: What is the API call limit on Affinity's Scale tier?

The Scale and Advanced tiers provide 100000 API calls per month. Enterprise tier customers receive unlimited API access.

Source
Re:amaze: How much does Re:amaze cost per team member?

Basic costs $29 per team member monthly, Pro costs $49, and Plus costs $69. An annual billing option provides 10 percent savings across all tiers.

Source
Affinity: Which Affinity tier includes Notetaker and MCP integration?

The Scale tier (2300 USD per user per year) includes automatic meeting capture via Notetaker and Model Context Protocol server integration for AI tool connections.

Source
Affinity: When does Affinity offer Enterprise SSO capabilities?

Enterprise SSO (single sign-on) capability is included only in the Enterprise tier, which requires custom pricing and is designed for established firms with multi-fund complexity.

Source
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