Is Groove or Re:amaze better?

Neither clearly leads. Groove starts at $12/month and Re:amaze at $29/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.

Which is cheaper, Groove or Re:amaze?

Groove starts at $12/month and Re:amaze at $29/month.

Does Groove or Re:amaze run on more platforms?

Both run on Web, Ios, Android, so platform support will not decide this one for you.

What is Groove best used for?

Groove is most often used for shared inbox and help desk ticketing for small support teams, handling email, chat and messaging support in one queue. Of those, shared inbox and help desk ticketing for small support teams and handling email, chat and messaging support in one queue are not what Re:amaze is typically brought in for.

What can Groove do that Re:amaze cannot?

Groove covers Shared inbox, Knowledge base, Automation rules, Reporting. Re:amaze covers Multi-channel inbox, FAQ center, Chatbots, Automation. Both handle Live chat, Slack, SSL, GDPR.

Customer Support · head to head

Groove vs Re:amaze

Groove

Customer Support

Simple, powerful support for growing businesses

From: $12/month
Rated: -

Full review Website

Re:amaze

Customer Support

Customer messaging for online businesses

From: $29/month
Rated: -

Full review Website

The short version

Each has a real cost: Groove billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch; Re:amaze aI resolutions are metered per plan at 5, 10 and 20 a month, with each additional resolution at $0.85
They diverge on capability: Groove covers Shared inbox, Re:amaze covers Multi-channel inbox.

Where they differ

Only the attributes on which Groove and Re:amaze actually diverge.

Attributes where Groove and Re:amaze differ
Attribute	Groove	Re:amaze
Starting price	$12/month	$29/month
Founded	2011	2012

Identical on both: pricing model (subscription), free tier (No), platforms (Web, Ios, Android), user rating (Not yet rated), category (Customer Support).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Groove

Shared inbox
Knowledge base
Automation rules
Reporting
Collision detection
Salesforce
Zapier
Trello

Only in Re:amaze

Multi-channel inbox
FAQ center
Chatbots
Automation
Push campaigns
Shopify
BigCommerce
WooCommerce

Both cover

Live chat
Slack
SSL
GDPR
2FA
Web support
Ios support
Android support

What people use each for

The jobs each tool is most often brought in to do.

Groove

Shared inbox and help desk ticketing for small support teamsnot Re:amaze
Handling email, chat and messaging support in one queuenot Re:amaze

Re:amaze

Multichannel customer support across email, chat, social and SMSnot Groove
Running a help centre and chatbots for an ecommerce storenot Groove

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Groove

Billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch
A minimum of 250 tickets a month applies, which is a $3,000 annual commitment before any usage
A quiet month still pays the 250 ticket floor
No mailbox limit is published

Re:amaze

AI resolutions are metered per plan at 5, 10 and 20 a month, with each additional resolution at $0.85
The flat rate Starter plan at $59 a month caps responded conversations at 500
SMS, voice, multiple brands and a custom domain all require the Pro plan at $49 per team member
Departments, custom roles, shift management and satisfaction ratings are Plus only at $69 per team member
The 10% saving requires annual billing

Pricing, plan by plan

Groove

$12/month

Standard$12/month
- 1 mailbox
- Knowledge base
- Live chat
Plus$20/month
- 5 mailboxes
- Full reporting
- Rules
Pro$35/month
- 25 mailboxes
- Salesforce
- Enterprise SSO

Re:amaze

$29/month

Basic$29/month
- Unlimited channels
- Basic automation
- FAQ
Pro$49/month
- Live view
- Advanced workflows
- Push campaigns
Plus$69/month
- Staff reports
- Custom roles
- SMS support

Which should you pick?

Choose Groove if

You need shared inbox.
You work on Web, Ios, Android.
You also want knowledge base.

Groove review

Choose Re:amaze if

You need multi-channel inbox.
You work on Web, Ios, Android.
You also want faq center.

Re:amaze review

Questions people ask

Is Groove or Re:amaze better?: Neither clearly leads. Groove starts at $12/month and Re:amaze at $29/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Groove or Re:amaze?: Groove starts at $12/month and Re:amaze at $29/month.
Does Groove or Re:amaze run on more platforms?: Both run on Web, Ios, Android, so platform support will not decide this one for you.
What is Groove best used for?: Groove is most often used for shared inbox and help desk ticketing for small support teams, handling email, chat and messaging support in one queue. Of those, shared inbox and help desk ticketing for small support teams and handling email, chat and messaging support in one queue are not what Re:amaze is typically brought in for.
What can Groove do that Re:amaze cannot?: Groove covers Shared inbox, Knowledge base, Automation rules, Reporting. Re:amaze covers Multi-channel inbox, FAQ center, Chatbots, Automation. Both handle Live chat, Slack, SSL, GDPR.

Groove vs Re:amaze

Groove

Re:amaze

The short version

Where they differ

What each one covers

Only in Groove

Only in Re:amaze

Both cover

What people use each for

Groove

Re:amaze

Where each one falls short

Groove

Re:amaze

Pricing, plan by plan

Groove

Re:amaze

Which should you pick?

Choose Groove if

Choose Re:amaze if

Questions people ask

Related pages

More on Groove

More on Re:amaze

Keep looking

Other head to heads