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Software · head to head

Front vs Re:amaze

Front logo

Front

Software

Where teams collaborate on customer communication

From
$25/month per seat
Rated
-
Full reviewWebsite
Re:amaze logo

Re:amaze

Software

Customer messaging for online businesses

From
$29/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Front starter tier limited to single-channel support; omnichannel support requires Professional tier; Re:amaze aI resolutions are metered per plan at 5, 10 and 20 a month, with each additional resolution at $0.85
  • They diverge on capability: Front covers Shared inbox, Re:amaze covers Multi-channel inbox.

Where they differ

Only the attributes on which Front and Re:amaze actually diverge.

Attributes where Front and Re:amaze differ
AttributeFrontRe:amaze
Starting price$25/month per seat$29/month
PlatformsCloud-based SaaSWeb, Ios, Android
Founded20132012

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Front

  • Shared inbox
  • Email collaboration
  • Omnichannel messaging
  • Analytics
  • Workflows
  • Integrations
  • Salesforce
  • HubSpot

Only in Re:amaze

  • Multi-channel inbox
  • Live chat
  • FAQ center
  • Chatbots
  • Automation
  • Push campaigns
  • Shopify
  • BigCommerce

Both cover

  • Slack
  • GDPR
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Front

  • Multi-team customer support across email, chat, SMS channelsnot Re:amaze
  • Enterprises using AI to resolve complex multi-step customer requestsnot Re:amaze

Re:amaze

  • Multichannel customer support across email, chat, social and SMSnot Front
  • Running a help centre and chatbots for an ecommerce storenot Front

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Front

  • Starter tier limited to single-channel support; omnichannel support requires Professional tier
  • AI Copilot, Smart QA, and Smart CSAT are included only in Enterprise tier ($105/seat/month); available as add-ons at higher cost in lower tiers
  • Starter tier limited to 10 automation rules; Professional tier allows 20; unlimited rules only in Enterprise
  • Advanced analytics excluded from Starter tier

Re:amaze

  • AI resolutions are metered per plan at 5, 10 and 20 a month, with each additional resolution at $0.85
  • The flat rate Starter plan at $59 a month caps responded conversations at 500
  • SMS, voice, multiple brands and a custom domain all require the Pro plan at $49 per team member
  • Departments, custom roles, shift management and satisfaction ratings are Plus only at $69 per team member
  • The 10% saving requires annual billing

Pricing, plan by plan

Front

$25/month per seat

No published plan breakdown. See the Front review.

Re:amaze

$29/month
  • Basic$29/month
    • Unlimited channels
    • Basic automation
    • FAQ
  • Pro$49/month
    • Live view
    • Advanced workflows
    • Push campaigns
  • Plus$69/month
    • Staff reports
    • Custom roles
    • SMS support

Which should you pick?

Choose Front if

  • You need shared inbox.
  • You work on Cloud-based SaaS.
  • You also want email collaboration.
Front review

Choose Re:amaze if

  • You need multi-channel inbox.
  • You work on Web, Ios, Android.
  • You also want live chat.
Re:amaze review

Questions people ask

Is Front or Re:amaze better?
Neither clearly leads. Front starts at $25/month per seat and Re:amaze at $29/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Front or Re:amaze?
Front starts at $25/month per seat and Re:amaze at $29/month.
Does Front or Re:amaze run on more platforms?
Front runs on Cloud-based SaaS. Re:amaze runs on Web, Ios, Android.
What is Front best used for?
Front is most often used for multi-team customer support across email, chat, sms channels, enterprises using ai to resolve complex multi-step customer requests. Of those, multi-team customer support across email, chat, sms channels and enterprises using ai to resolve complex multi-step customer requests are not what Re:amaze is typically brought in for.
What can Front do that Re:amaze cannot?
Front covers Shared inbox, Email collaboration, Omnichannel messaging, Analytics. Re:amaze covers Multi-channel inbox, Live chat, FAQ center, Chatbots. Both handle Slack, GDPR, Web support, Ios support.
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Related pages

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