Softwr

Customer Support · head to head

Re:amaze vs Zendesk

Re:amaze logo

Re:amaze

Customer Support

Customer messaging for online businesses

From
$29/month
Rated
-
Full reviewWebsite
Zendesk logo

Zendesk

All industries

Champions of customer service

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Re:amaze aI resolutions are metered per plan at 5, 10 and 20 a month, with each additional resolution at $0.85; Zendesk aI agents operate on per-resolution billing; customers pay only when an AI agent successfully resolves a ticket without escalation
  • They diverge on capability: Re:amaze covers Multi-channel inbox, Zendesk covers Ticket management.

Where they differ

Only the attributes on which Re:amaze and Zendesk actually diverge.

Attributes where Re:amaze and Zendesk differ
AttributeRe:amazeZendesk
Starting price$29/month$19/month
PlatformsWeb, Ios, AndroidWeb
CategoryCustomer SupportAll industries
Founded20122007

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Re:amaze

  • Multi-channel inbox
  • FAQ center
  • Chatbots
  • Push campaigns
  • BigCommerce
  • WooCommerce
  • Stripe
  • SSL

Only in Zendesk

  • Ticket management
  • Omnichannel support
  • Knowledge base
  • Call center
  • Analytics & reporting
  • Customer satisfaction
  • Salesforce
  • Jira

Both cover

  • Live chat
  • Automation
  • Shopify
  • Slack

What people use each for

The jobs each tool is most often brought in to do.

Re:amaze

  • Multichannel customer support across email, chat, social and SMSnot Zendesk
  • Running a help centre and chatbots for an ecommerce storenot Zendesk

Zendesk

  • Help desk and ticketing system managementnot Re:amaze
  • Omnichannel customer supportnot Re:amaze
  • Knowledge base and self-service portalsnot Re:amaze
  • AI-assisted customer servicenot Re:amaze

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Re:amaze

  • AI resolutions are metered per plan at 5, 10 and 20 a month, with each additional resolution at $0.85
  • The flat rate Starter plan at $59 a month caps responded conversations at 500
  • SMS, voice, multiple brands and a custom domain all require the Pro plan at $49 per team member
  • Departments, custom roles, shift management and satisfaction ratings are Plus only at $69 per team member
  • The 10% saving requires annual billing

Zendesk

  • AI agents operate on per-resolution billing; customers pay only when an AI agent successfully resolves a ticket without escalation
  • Copilot and Contact Center features available as separate add-ons at £50+/agent/month
  • Advanced routing, workforce engagement, and approval workflows limited to Enterprise tier
  • Highest tier requires sales consultation and custom pricing

Pricing, plan by plan

Re:amaze

$29/month
  • Basic$29/month
    • Unlimited channels
    • Basic automation
    • FAQ
  • Pro$49/month
    • Live view
    • Advanced workflows
    • Push campaigns
  • Plus$69/month
    • Staff reports
    • Custom roles
    • SMS support

Zendesk

$19/month

No published plan breakdown. See the Zendesk review.

Which should you pick?

Choose Re:amaze if

  • You need multi-channel inbox.
  • You work on Web, Ios, Android.
  • You also want faq center.
Re:amaze review

Choose Zendesk if

  • You need ticket management.
  • You also want omnichannel support.
Zendesk review

Questions people ask

Is Re:amaze or Zendesk better?
Neither clearly leads. Re:amaze starts at $29/month and Zendesk at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Re:amaze or Zendesk?
Re:amaze starts at $29/month and Zendesk at $19/month.
Does Re:amaze or Zendesk run on more platforms?
Re:amaze runs on Web, Ios, Android. Zendesk runs on Web.
What is Re:amaze best used for?
Re:amaze is most often used for multichannel customer support across email, chat, social and sms, running a help centre and chatbots for an ecommerce store. Of those, multichannel customer support across email, chat, social and sms and running a help centre and chatbots for an ecommerce store are not what Zendesk is typically brought in for.
What can Re:amaze do that Zendesk cannot?
Re:amaze covers Multi-channel inbox, FAQ center, Chatbots, Push campaigns. Zendesk covers Ticket management, Omnichannel support, Knowledge base, Call center. Both handle Live chat, Automation, Shopify, Slack.
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