Customerly vs Re:amaze
A comprehensive head-to-head comparison of two leading customer support solutions in 2026. Compare features, pricing, ratings, and more to find the right fit.
Quick Verdict
Choose Customerly if you need Live chat and prefer a free starting option. Choose Re:amaze if you prioritize Multi-channel inbox and want plans starting at $29/month. Customerly has a higher user rating (4.6 vs 4.5).
Customerly vs Re:amaze: At a Glance
| Criteria | Customerly | Re:amaze |
|---|---|---|
| User Rating | 4.6 | 4.5 |
| Pricing | Free | $29/month |
| Pricing Model | per-user | per-user |
| Free Plan | ||
| Platforms | Web, Ios, Android | Web, Ios, Android |
| Category | Customer Support | Customer Support |
| Founded | 2017 | 2012 |
Feature Comparison: Customerly vs Re:amaze
| Feature | Customerly | Re:amaze |
|---|---|---|
| Live chat | ||
| Email marketing | ||
| Customer surveys | ||
| Help center | ||
| Automation | ||
| Video chat | ||
| Slack | ||
| WordPress | ||
| Shopify | ||
| Zapier | ||
| Segment | ||
| GDPR | ||
| SSL | ||
| 2FA | ||
| Web support | ||
| Multi-channel inbox | ||
| FAQ center | ||
| Chatbots | ||
| Push campaigns | ||
| BigCommerce | ||
| WooCommerce | ||
| Stripe |
Customerly vs Re:amaze: Pricing Breakdown
Customerly Pricing
Model: per-user
- 2 teammates
- Live chat
- Basic surveys
- Unlimited chat
- Help center
- Automation
- Video chat
- Funnels
- Priority support
- White label
- Advanced analytics
- API access
Re:amaze Pricing
Model: per-user
- Unlimited channels
- Basic automation
- FAQ
- Live view
- Advanced workflows
- Push campaigns
- Staff reports
- Custom roles
- SMS support
Pros and Cons
Customerly
Pros
- Highly rated by users (4.6/5)
- Free plan available to get started
- Available on 3 platforms (Web, Ios, Android)
- Rich feature set with 15+ capabilities
- Strong Live chat functionality
- Strong Email marketing functionality
Cons
- May require time to learn advanced features
Re:amaze
Pros
- Highly rated by users (4.5/5)
- Available on 3 platforms (Web, Ios, Android)
- Rich feature set with 15+ capabilities
- Strong Multi-channel inbox functionality
- Strong Live chat functionality
Cons
- No free plan available
- May require time to learn advanced features
Who Should Use Customerly vs Re:amaze?
Choose Customerly if you:
- Need Live chat
- Want to start for free
- Work primarily on Web and Ios
- Value Email marketing
Choose Re:amaze if you:
- Need Multi-channel inbox
- Have a budget of $29/month+
- Work primarily on Web and Ios
- Value Live chat
Frequently Asked Questions: Customerly vs Re:amaze
Is Customerly better than Re:amaze?
It depends on your needs. Customerly has a 4.6/5 user rating while Re:amaze has 4.5/5. Customerly excels in Live chat and Email marketing, while Re:amaze stands out with Multi-channel inbox and Live chat. Consider your budget (Free vs $29/month), platform needs, and specific feature requirements.
Which is cheaper, Customerly or Re:amaze?
Customerly offers a free plan and starts at Free. Re:amaze starts at $29/month. Customerly has a clear pricing advantage with its free tier.
Can I use Customerly and Re:amaze together?
While both are customer support tools, some teams use complementary software together. Check each product's API and integration capabilities for compatibility. However, most users find that one solution covers their core customer support needs.
What are the main differences between Customerly and Re:amaze?
The key differences include: pricing model (per-user vs per-user), platform support (Web, Ios, Android vs Web, Ios, Android), and feature focus. Customerly emphasizes Live chat, Email marketing, Customer surveys while Re:amaze focuses on Multi-channel inbox, Live chat, FAQ center. User ratings differ slightly: 4.6 vs 4.5 out of 5.
Ready to choose?
Explore detailed reviews, user ratings, and pricing for both Customerly and Re:amaze.