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Customer Support · head to head

Customerly vs Re:amaze

Customerly logo

Customerly

Customer Support

Customer service suite with live chat and automation

From
Free
Rated
-
Full reviewWebsite
Re:amaze logo

Re:amaze

Customer Support

Customer messaging for online businesses

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Customerly usage-based pricing of 0.50 EUR per conversation can become expensive at scale; Re:amaze aI resolutions are metered per plan at 5, 10 and 20 a month, with each additional resolution at $0.85
  • They diverge on capability: Customerly covers Email marketing, Re:amaze covers Multi-channel inbox.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Customerly and Re:amaze actually diverge.

Attributes where Customerly and Re:amaze differ
AttributeCustomerlyRe:amaze
Founded20152012

Identical on both: starting price (Free), pricing model (subscription), free tier (Yes), platforms (Web, Ios, Android), user rating (Not yet rated), category (Customer Support).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Customerly

  • Email marketing
  • Customer surveys
  • Help center
  • Video chat
  • WordPress
  • Zapier
  • Segment

Only in Re:amaze

  • Multi-channel inbox
  • FAQ center
  • Chatbots
  • Push campaigns
  • BigCommerce
  • WooCommerce
  • Stripe

Both cover

  • Live chat
  • Automation
  • Slack
  • Shopify
  • GDPR
  • SSL
  • 2FA
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Customerly

  • Customer supportnot Re:amaze
  • Lead generationnot Re:amaze
  • Email marketingnot Re:amaze
  • Customer feedbacknot Re:amaze

Re:amaze

  • Customer service and support for small to mid-size teamsnot Customerly
  • Multi-channel communication management across email, chat, SMS, and voicenot Customerly

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Customerly

  • Usage-based pricing of 0.50 EUR per conversation can become expensive at scale
  • Limited to 11-50 employees according to company size metrics

Re:amaze

  • AI resolutions are metered per plan at 5, 10 and 20 a month, with each additional resolution at $0.85
  • The flat rate Starter plan at $59 a month caps responded conversations at 500
  • SMS, voice, multiple brands and a custom domain all require the Pro plan at $49 per team member
  • Departments, custom roles, shift management and satisfaction ratings are Plus only at $69 per team member
  • The 10% saving requires annual billing

Pricing, plan by plan

Customerly

Free
  • FreeFree
    • 2 teammates
    • Live chat
    • Basic surveys
  • Essential$9/month
    • Unlimited chat
    • Help center
    • Automation
  • Startup$29/month
    • Video chat
    • Funnels
    • Priority support
  • Pro$79/month
    • White label
    • Advanced analytics
    • API access

Re:amaze

Free
  • Basic$29/month
    • Unlimited email inboxes, live chat, social media channels
    • Public/internal FAQ, workflow automation, chatbots
    • Basic reporting and Re:amaze AI Agent
  • Pro$49/month
    • All Basic features plus multiple brand management
    • Live visitor tracking, advanced reporting
    • SMS and voice channels, custom domain, AI Intents
  • Plus$69/month
    • All Pro features plus live screensharing (Peek)
    • Department management, staff performance reporting
    • Shifts/vacation tracking, custom roles, video calls
  • Starter$59/month
    • All Basic plan features for unlimited team members
    • Limited to 500 responded conversations monthly
    • Flat rate billing regardless of team size

Which should you pick?

Choose Customerly if

  • You need email marketing.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want customer surveys.
Customerly review

Choose Re:amaze if

  • You need multi-channel inbox.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want faq center.
Re:amaze review

Questions people ask

Is Customerly or Re:amaze better?
Neither clearly leads. Customerly starts at Free and Re:amaze at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Customerly or Re:amaze?
Customerly starts at Free and Re:amaze at Free.
Does Customerly or Re:amaze run on more platforms?
Both run on Web, Ios, Android, so platform support will not decide this one for you.
Can I use Customerly for free?
Both have a free tier, so you can try either at no cost before committing.
What is Customerly best used for?
Customerly is most often used for customer support, lead generation, email marketing, customer feedback. Of those, customer support and lead generation are not what Re:amaze is typically brought in for.
What can Customerly do that Re:amaze cannot?
Customerly covers Email marketing, Customer surveys, Help center, Video chat. Re:amaze covers Multi-channel inbox, FAQ center, Chatbots, Push campaigns. Both handle Live chat, Automation, Slack, Shopify.

Answered from the vendors’ own pages

Customerly: Where is Customerly's data stored?

All data is stored exclusively in the EU, providing GDPR compliance and data residency in European servers.

Source
Re:amaze: Is there a free trial for Re:amaze?

Yes, Re:amaze offers a 14-day free trial that includes all Plus plan features. No credit card is required and there are no cancellation fees.

Source
Customerly: What messaging channels does Customerly support?

Customerly integrates live chat, email, WhatsApp, Facebook Messenger, Instagram DMs, and mobile apps into a single unified inbox for managing customer conversations.

Source
Re:amaze: How much does Re:amaze cost per team member?

Basic costs $29 per team member monthly, Pro costs $49, and Plus costs $69. An annual billing option provides 10 percent savings across all tiers.

Source
Customerly: How much of customer support can Customerly automate?

Customerly's AI assistant (Aura) handles up to 60 percent of customer conversations automatically, with the platform designed to handle 71 percent of support volume through automation.

Source
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