Is Freshdesk or Re:amaze better?

Neither clearly leads. Freshdesk starts at $19/month and Re:amaze at $29/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.

Which is cheaper, Freshdesk or Re:amaze?

Freshdesk starts at $19/month and Re:amaze at $29/month.

Does Freshdesk or Re:amaze run on more platforms?

Freshdesk runs on Web. Re:amaze runs on Web, Ios, Android.

What is Freshdesk best used for?

Freshdesk is most often used for help desk and ticketing system, customer support portal and knowledge base, multi-channel support coordination, ai-assisted support agent interaction. Of those, help desk and ticketing system and customer support portal and knowledge base are not what Re:amaze is typically brought in for.

What can Freshdesk do that Re:amaze cannot?

Freshdesk covers Ticketing, Self-service, Team collaboration, Multi-channel support. Re:amaze covers Multi-channel inbox, Live chat, FAQ center, Chatbots. Both handle Automation, Slack, Shopify, GDPR.

All industries · head to head

Freshdesk vs Re:amaze

Freshdesk

All industries

Delight your customers, effortlessly

From: $19/month
Rated: -

Full review Website

Re:amaze

Customer Support

Customer messaging for online businesses

From: $29/month
Rated: -

Full review Website

The short version

Each has a real cost: Freshdesk growth tier lacks multilingual helpdesk and custom reporting dashboards; Re:amaze aI resolutions are metered per plan at 5, 10 and 20 a month, with each additional resolution at $0.85
They diverge on capability: Freshdesk covers Ticketing, Re:amaze covers Multi-channel inbox.

Where they differ

Only the attributes on which Freshdesk and Re:amaze actually diverge.

Attributes where Freshdesk and Re:amaze differ
Attribute	Freshdesk	Re:amaze
Starting price	$19/month	$29/month
Platforms	Web	Web, Ios, Android
Category	All industries	Customer Support
Founded	2010	2012

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Freshdesk

Ticketing
Self-service
Team collaboration
Multi-channel support
SLA management
Reporting
Mobile apps
Microsoft Teams

Only in Re:amaze

Multi-channel inbox
Live chat
FAQ center
Chatbots
Push campaigns
BigCommerce
WooCommerce
Stripe

Both cover

Automation
Slack
Shopify
GDPR

What people use each for

The jobs each tool is most often brought in to do.

Freshdesk

Help desk and ticketing systemnot Re:amaze
Customer support portal and knowledge basenot Re:amaze
Multi-channel support coordinationnot Re:amaze
AI-assisted support agent interactionnot Re:amaze

Re:amaze

Multichannel customer support across email, chat, social and SMSnot Freshdesk
Running a help centre and chatbots for an ecommerce storenot Freshdesk

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Freshdesk

Growth tier lacks multilingual helpdesk and custom reporting dashboards
Skill-based routing available only on Enterprise tier
Freddy AI Copilot requires separate £29/agent/month add-on on Pro and Enterprise plans
AI agent sessions charged beyond initial 500 sessions: £49 per additional 100 sessions
Day passes for non-agents vary by tier: £2 (Growth), £7 (Pro), £12 (Enterprise)

Re:amaze

AI resolutions are metered per plan at 5, 10 and 20 a month, with each additional resolution at $0.85
The flat rate Starter plan at $59 a month caps responded conversations at 500
SMS, voice, multiple brands and a custom domain all require the Pro plan at $49 per team member
Departments, custom roles, shift management and satisfaction ratings are Plus only at $69 per team member
The 10% saving requires annual billing

Pricing, plan by plan

Freshdesk

$19/month

No published plan breakdown. See the Freshdesk review.

Re:amaze

$29/month

Basic$29/month
- Unlimited channels
- Basic automation
- FAQ
Pro$49/month
- Live view
- Advanced workflows
- Push campaigns
Plus$69/month
- Staff reports
- Custom roles
- SMS support

Which should you pick?

Choose Freshdesk if

You need ticketing.
You also want self-service.

Freshdesk review

Choose Re:amaze if

You need multi-channel inbox.
You work on Web, Ios, Android.
You also want live chat.

Re:amaze review

Questions people ask

Is Freshdesk or Re:amaze better?: Neither clearly leads. Freshdesk starts at $19/month and Re:amaze at $29/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Freshdesk or Re:amaze?: Freshdesk starts at $19/month and Re:amaze at $29/month.
Does Freshdesk or Re:amaze run on more platforms?: Freshdesk runs on Web. Re:amaze runs on Web, Ios, Android.
What is Freshdesk best used for?: Freshdesk is most often used for help desk and ticketing system, customer support portal and knowledge base, multi-channel support coordination, ai-assisted support agent interaction. Of those, help desk and ticketing system and customer support portal and knowledge base are not what Re:amaze is typically brought in for.
What can Freshdesk do that Re:amaze cannot?: Freshdesk covers Ticketing, Self-service, Team collaboration, Multi-channel support. Re:amaze covers Multi-channel inbox, Live chat, FAQ center, Chatbots. Both handle Automation, Slack, Shopify, GDPR.

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Freshdesk vs Re:amaze

Freshdesk

Re:amaze

The short version

Where they differ

What each one covers

Only in Freshdesk

Only in Re:amaze

Both cover

What people use each for

Freshdesk

Re:amaze

Where each one falls short

Freshdesk

Re:amaze

Pricing, plan by plan

Freshdesk

Re:amaze

Which should you pick?

Choose Freshdesk if

Choose Re:amaze if

Questions people ask

Related pages

More on Freshdesk

More on Re:amaze

Keep looking

Other head to heads