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Customer Support · head to head

Chatwoot vs Re:amaze

Chatwoot logo

Chatwoot

Customer Support

Open-source customer engagement platform

From
Free
Rated
-
Full reviewWebsite
Re:amaze logo

Re:amaze

Customer Support

Customer messaging for online businesses

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Chatwoot free plan limited to 2 agents and 500 conversations per month; Re:amaze aI resolutions are metered per plan at 5, 10 and 20 a month, with each additional resolution at $0.85
  • They diverge on capability: Chatwoot covers Email inbox, Re:amaze covers Multi-channel inbox.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Chatwoot and Re:amaze actually diverge.

Attributes where Chatwoot and Re:amaze differ
AttributeChatwootRe:amaze
Pricing modelUnknownsubscription
PlatformsWeb, Cloud, Self-hostedWeb, Ios, Android
Founded20172012

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Customer Support).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Chatwoot

  • Email inbox
  • Social channels
  • Knowledge base
  • Reports
  • WhatsApp
  • Telegram
  • Line
  • Facebook

Only in Re:amaze

  • Multi-channel inbox
  • FAQ center
  • Automation
  • Push campaigns
  • Shopify
  • BigCommerce
  • WooCommerce
  • Stripe

Both cover

  • Live chat
  • Chatbots
  • Slack
  • GDPR
  • SSL
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Chatwoot

  • Self-hosted supportnot Re:amaze
  • Privacy-first chatnot Re:amaze
  • Multi-channel supportnot Re:amaze

Re:amaze

  • Customer service and support for small to mid-size teamsnot Chatwoot
  • Multi-channel communication management across email, chat, SMS, and voicenot Chatwoot

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Chatwoot

  • Free plan limited to 2 agents and 500 conversations per month
  • Self-hosted option requires managing infrastructure, updates, and external messaging costs
  • Smaller ecosystem and community compared to Zendesk or Intercom
  • AI features require credit consumption and additional configuration

Re:amaze

  • AI resolutions are metered per plan at 5, 10 and 20 a month, with each additional resolution at $0.85
  • The flat rate Starter plan at $59 a month caps responded conversations at 500
  • SMS, voice, multiple brands and a custom domain all require the Pro plan at $49 per team member
  • Departments, custom roles, shift management and satisfaction ratings are Plus only at $69 per team member
  • The 10% saving requires annual billing

Pricing, plan by plan

Chatwoot

Free
  • HackerFree
    • 2 agents
    • 500 conversations per month
    • 1 live chat channel
  • Startups$19/month
    • Unlimited agents
    • Unlimited conversations

Re:amaze

Free
  • Basic$29/month
    • Unlimited email inboxes, live chat, social media channels
    • Public/internal FAQ, workflow automation, chatbots
    • Basic reporting and Re:amaze AI Agent
  • Pro$49/month
    • All Basic features plus multiple brand management
    • Live visitor tracking, advanced reporting
    • SMS and voice channels, custom domain, AI Intents
  • Plus$69/month
    • All Pro features plus live screensharing (Peek)
    • Department management, staff performance reporting
    • Shifts/vacation tracking, custom roles, video calls
  • Starter$59/month
    • All Basic plan features for unlimited team members
    • Limited to 500 responded conversations monthly
    • Flat rate billing regardless of team size

Which should you pick?

Choose Chatwoot if

  • You need email inbox.
  • You want to start without paying.
  • You work on Web, Cloud, Self-hosted.
  • You also want social channels.
Chatwoot review

Choose Re:amaze if

  • You need multi-channel inbox.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want faq center.
Re:amaze review

Questions people ask

Is Chatwoot or Re:amaze better?
Neither clearly leads. Chatwoot starts at Free and Re:amaze at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Chatwoot or Re:amaze?
Chatwoot starts at Free and Re:amaze at Free.
Does Chatwoot or Re:amaze run on more platforms?
Chatwoot runs on Web, Cloud, Self-hosted. Re:amaze runs on Web, Ios, Android.
Can I use Chatwoot for free?
Both have a free tier, so you can try either at no cost before committing.
What is Chatwoot best used for?
Chatwoot is most often used for self-hosted support, privacy-first chat, multi-channel support. Of those, self-hosted support and privacy-first chat are not what Re:amaze is typically brought in for.
What can Chatwoot do that Re:amaze cannot?
Chatwoot covers Email inbox, Social channels, Knowledge base, Reports. Re:amaze covers Multi-channel inbox, FAQ center, Automation, Push campaigns. Both handle Live chat, Chatbots, Slack, GDPR.

Answered from the vendors’ own pages

Chatwoot: Does Chatwoot offer a self-hosted option?

Yes. Chatwoot provides both cloud-hosted and self-hosted versions. Self-hosting is free with the open-source version, though you handle infrastructure, maintenance, and external messaging costs.

Source
Re:amaze: Is there a free trial for Re:amaze?

Yes, Re:amaze offers a 14-day free trial that includes all Plus plan features. No credit card is required and there are no cancellation fees.

Source
Chatwoot: What communication channels does Chatwoot support?

Chatwoot supports email, live chat, WhatsApp, Facebook, Twitter, Instagram, and other social media channels consolidated into a single inbox.

Source
Re:amaze: How much does Re:amaze cost per team member?

Basic costs $29 per team member monthly, Pro costs $49, and Plus costs $69. An annual billing option provides 10 percent savings across all tiers.

Source
Chatwoot: Is there a free plan for Chatwoot?

Yes. Chatwoot offers a free Hacker plan supporting up to 2 agents, 500 conversations per month, and one live chat channel.

Source
Chatwoot: What AI features does Chatwoot include?

Chatwoot includes Captain AI agent for automated responses, Copilot for smart reply suggestions, and live translation features.

Source
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