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Customer Support · head to head

Freshworks Customer Service Suite vs Re:amaze

Freshworks Customer Service Suite logo

Freshworks Customer Service Suite

Customer Support

Unified customer service powered by AI

From
Free
Rated
-
Full reviewWebsite
Re:amaze logo

Re:amaze

Customer Support

Customer messaging for online businesses

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Freshworks Customer Service Suite separate products for support, chat, and CRM create context fragmentation between teams; Re:amaze aI resolutions are metered per plan at 5, 10 and 20 a month, with each additional resolution at $0.85
  • They diverge on capability: Freshworks Customer Service Suite covers Unified inbox, Re:amaze covers Multi-channel inbox.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Freshworks Customer Service Suite and Re:amaze actually diverge.

Attributes where Freshworks Customer Service Suite and Re:amaze differ
AttributeFreshworks Customer Service SuiteRe:amaze
Pricing modelUnknownsubscription
PlatformsWeb, Mobile (iOS, Android)Web, Ios, Android
Founded20102012

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Customer Support).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Freshworks Customer Service Suite

  • Unified inbox
  • AI-powered chatbot
  • Ticketing system
  • Self-service portal
  • Analytics
  • Microsoft Teams
  • Salesforce
  • Zapier

Only in Re:amaze

  • Multi-channel inbox
  • Live chat
  • FAQ center
  • Chatbots
  • Push campaigns
  • BigCommerce
  • WooCommerce
  • Stripe

Both cover

  • Automation
  • Slack
  • Shopify
  • GDPR
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Freshworks Customer Service Suite

  • Customer supportnot Re:amaze
  • Help desknot Re:amaze
  • Self-servicenot Re:amaze

Re:amaze

  • Customer service and support for small to mid-size teamsnot Freshworks Customer Service Suite
  • Multi-channel communication management across email, chat, SMS, and voicenot Freshworks Customer Service Suite

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Freshworks Customer Service Suite

  • Separate products for support, chat, and CRM create context fragmentation between teams
  • Add-ons and renewal uplifts typically increase real costs 30-50% above published pricing
  • Customization beyond default configurations requires significant training and consulting fees

Re:amaze

  • AI resolutions are metered per plan at 5, 10 and 20 a month, with each additional resolution at $0.85
  • The flat rate Starter plan at $59 a month caps responded conversations at 500
  • SMS, voice, multiple brands and a custom domain all require the Pro plan at $49 per team member
  • Departments, custom roles, shift management and satisfaction ratings are Plus only at $69 per team member
  • The 10% saving requires annual billing

Pricing, plan by plan

Freshworks Customer Service Suite

Free

No published plan breakdown. See the Freshworks Customer Service Suite review.

Re:amaze

Free
  • Basic$29/month
    • Unlimited email inboxes, live chat, social media channels
    • Public/internal FAQ, workflow automation, chatbots
    • Basic reporting and Re:amaze AI Agent
  • Pro$49/month
    • All Basic features plus multiple brand management
    • Live visitor tracking, advanced reporting
    • SMS and voice channels, custom domain, AI Intents
  • Plus$69/month
    • All Pro features plus live screensharing (Peek)
    • Department management, staff performance reporting
    • Shifts/vacation tracking, custom roles, video calls
  • Starter$59/month
    • All Basic plan features for unlimited team members
    • Limited to 500 responded conversations monthly
    • Flat rate billing regardless of team size

Which should you pick?

Choose Freshworks Customer Service Suite if

  • You need unified inbox.
  • You want to start without paying.
  • You work on Web, Mobile (iOS, Android).
  • You also want ai-powered chatbot.
Freshworks Customer Service Suite review

Choose Re:amaze if

  • You need multi-channel inbox.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want live chat.
Re:amaze review

Questions people ask

Is Freshworks Customer Service Suite or Re:amaze better?
Neither clearly leads. Freshworks Customer Service Suite starts at Free and Re:amaze at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Freshworks Customer Service Suite or Re:amaze?
Freshworks Customer Service Suite starts at Free and Re:amaze at Free.
Does Freshworks Customer Service Suite or Re:amaze run on more platforms?
Freshworks Customer Service Suite runs on Web, Mobile (iOS, Android). Re:amaze runs on Web, Ios, Android.
Can I use Freshworks Customer Service Suite for free?
Both have a free tier, so you can try either at no cost before committing.
What is Freshworks Customer Service Suite best used for?
Freshworks Customer Service Suite is most often used for customer support, help desk, self-service. Of those, customer support and help desk are not what Re:amaze is typically brought in for.
What can Freshworks Customer Service Suite do that Re:amaze cannot?
Freshworks Customer Service Suite covers Unified inbox, AI-powered chatbot, Ticketing system, Self-service portal. Re:amaze covers Multi-channel inbox, Live chat, FAQ center, Chatbots. Both handle Automation, Slack, Shopify, GDPR.

Answered from the vendors’ own pages

Freshworks Customer Service Suite: What products are included in Freshworks Customer Service Suite?

The suite includes Freshdesk for support ticketing, Freshchat for live chat and messaging, and Freshsales for CRM. Pricing varies per product based on features and user count.

Source
Re:amaze: Is there a free trial for Re:amaze?

Yes, Re:amaze offers a 14-day free trial that includes all Plus plan features. No credit card is required and there are no cancellation fees.

Source
Freshworks Customer Service Suite: Does Freshworks offer a free tier?

Yes. Freshdesk offers a free plan for 1-2 agents for 6 months. Paid plans start at $19/agent/month for Growth tier.

Source
Re:amaze: How much does Re:amaze cost per team member?

Basic costs $29 per team member monthly, Pro costs $49, and Plus costs $69. An annual billing option provides 10 percent savings across all tiers.

Source
Freshworks Customer Service Suite: Does Freshworks integrate with Slack?

Yes. Freshworks offers official Slack integration via the Freshdesk and Freshservice Slack apps, enabling ticket creation, notifications, and agent messaging directly in Slack.

Source
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