Softwr

Software · head to head

8x8 Contact Center vs Ada

8x8 Contact Center logo

8x8 Contact Center

Software

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Ada logo

Ada

Software

Conversational AI platform powered by machine learning

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Ada has a free tier, so it costs nothing to try first.
  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Ada pricing is not published anywhere and requires a sales conversation
  • They diverge on capability: 8x8 Contact Center covers Voice, Ada covers Conversational AI.

Where they differ

Only the attributes on which 8x8 Contact Center and Ada actually diverge.

Attributes where 8x8 Contact Center and Ada differ
Attribute8x8 Contact CenterAda
Starting price$85/monthFree
Free tierNoYes
PlatformsWeb, Desktop, Ios, AndroidWeb, Mobile, SMS, Messaging apps
Founded19872016

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Microsoft Teams
  • NetSuite

Only in Ada

  • Conversational AI
  • Automatic resolution
  • Multi-language support
  • Slack
  • API
  • Mobile support
  • SMS support
  • Messaging apps support

Both cover

  • Analytics
  • Salesforce
  • Zendesk
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Ada
  • Contact centernot Ada
  • Remote worknot Ada
  • Customer supportnot Ada

Ada

  • AI agents resolving customer queries over chat, voice and emailnot 8x8 Contact Center
  • Deflecting repetitive contacts before they reach an agentnot 8x8 Contact Center
  • Automating multi-step actions such as order lookups and returnsnot 8x8 Contact Center
  • Multilingual support across a global customer basenot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Ada

  • Pricing is not published anywhere and requires a sales conversation
  • Sold to enterprises rather than to small support teams

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Ada

Free
  • FreeFree
    • Basic chatbot
    • Single language
  • Growth$100/month
    • Advanced AI
    • Multi-language
  • Scale$undefined/month
    • Enterprise features
    • Dedicated support

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Ada if

  • You need conversational ai.
  • You want to start without paying.
  • You work on Web, Mobile, SMS, Messaging apps.
  • You also want automatic resolution.
Ada review

Questions people ask

Is 8x8 Contact Center or Ada better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Ada at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Ada?
Ada has a free tier; the other does not. Paid plans start at $85/month for 8x8 Contact Center and Free for Ada.
Does 8x8 Contact Center or Ada run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Ada runs on Web, Mobile, SMS, Messaging apps.
Can I use Ada for free?
Yes. Ada has a free tier, so you can try it without paying. 8x8 Contact Center starts at $85/month.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Ada is typically brought in for.
What can 8x8 Contact Center do that Ada cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Ada covers Conversational AI, Automatic resolution, Multi-language support, Slack. Both handle Analytics, Salesforce, Zendesk, Web support.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on 8x8 Contact Center

More on Ada

Keep looking

Other head to heads