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Customer Support · head to head

8x8 Contact Center vs HubSpot Live Chat

8x8 Contact Center logo

8x8 Contact Center

Customer Support

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
HubSpot Live Chat logo

HubSpot Live Chat

Live Chat & Chatbots

Live chat integrated with HubSpot CRM platform

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only HubSpot Live Chat has a free tier, so it costs nothing to try first.
  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; HubSpot Live Chat the Internet Archive's capture of HubSpot's live chat page on 4 January 2022 confirmed live chat is offered free as part of Service Hub, which the page states also has separate premium plans, though no premium figure appeared on the page itself.
  • They diverge on capability: 8x8 Contact Center covers Voice, HubSpot Live Chat covers Live chat messaging.

Where they differ

Only the attributes on which 8x8 Contact Center and HubSpot Live Chat actually diverge.

Attributes where 8x8 Contact Center and HubSpot Live Chat differ
Attribute8x8 Contact CenterHubSpot Live Chat
Starting price$85/monthFree
Pricing modelsubscriptionfreemium
Free tierNoYes
PlatformsWeb, Desktop, Ios, AndroidWeb, Mobile app, IOS, Android
CategoryCustomer SupportLive Chat & Chatbots
Founded19872006

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Microsoft Teams

Only in HubSpot Live Chat

  • Live chat messaging
  • CRM integration
  • Visitor identification
  • Chatbot builder
  • Slack
  • Gmail
  • Outlook
  • Mobile app support

Both cover

  • Salesforce
  • Web support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot HubSpot Live Chat
  • Contact centernot HubSpot Live Chat
  • Remote worknot HubSpot Live Chat
  • Customer support

HubSpot Live Chat

  • Customer engagementnot 8x8 Contact Center
  • Lead generationnot 8x8 Contact Center
  • Customer support
  • Sales automationnot 8x8 Contact Center

Both are used for customer support, on those jobs the choice comes down to price and fit rather than capability.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

HubSpot Live Chat

  • The Internet Archive's capture of HubSpot's live chat page on 4 January 2022 confirmed live chat is offered free as part of Service Hub, which the page states also has separate premium plans, though no premium figure appeared on the page itself.

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

HubSpot Live Chat

Free
  • FreeFree
    • Live chat
    • CRM
    • Basic features
  • Starter$50/month
    • Marketing automation
    • Enhanced features
  • Professional$320/month
    • Advanced workflows
    • Custom reporting

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose HubSpot Live Chat if

  • You need live chat messaging.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want crm integration.
HubSpot Live Chat review

Questions people ask

Is 8x8 Contact Center or HubSpot Live Chat better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and HubSpot Live Chat at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or HubSpot Live Chat?
HubSpot Live Chat has a free tier; the other does not. Paid plans start at $85/month for 8x8 Contact Center and Free for HubSpot Live Chat.
Does 8x8 Contact Center or HubSpot Live Chat run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. HubSpot Live Chat runs on Web, Mobile app, IOS, Android.
Can I use HubSpot Live Chat for free?
Yes. HubSpot Live Chat has a free tier, so you can try it without paying. 8x8 Contact Center starts at $85/month.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what HubSpot Live Chat is typically brought in for.
What can 8x8 Contact Center do that HubSpot Live Chat cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. HubSpot Live Chat covers Live chat messaging, CRM integration, Visitor identification, Chatbot builder. Both handle Salesforce, Web support, Android support.
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