Softwr

Software · head to head

Acquire vs Dixa

Acquire logo

Acquire

Software

Conversational customer engagement platform

From
$50/month
Rated
-
Full reviewWebsite
Dixa logo

Dixa

Software

Customer friendship platform

From
$39/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Acquire pricing is not published on any tier; Dixa entry pricing is 89 EUR per agent per month, which is high against comparable help desks
  • They diverge on capability: Acquire covers Co-browsing, Dixa covers Unified inbox.

Where they differ

Only the attributes on which Acquire and Dixa actually diverge.

Attributes where Acquire and Dixa differ
AttributeAcquireDixa
Starting price$50/month$39/month

Identical on both: pricing model (subscription), free tier (No), platforms (Web, Ios, Android), user rating (Not yet rated), category (Unknown), founded (2015).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Acquire

  • Co-browsing
  • Video chat
  • AI chatbots
  • Screen sharing
  • Knowledge base
  • Slack
  • Microsoft Dynamics
  • PCI DSS

Only in Dixa

  • Unified inbox
  • Smart routing
  • Native phone
  • Real-time analytics
  • Agent workspace
  • Shopify
  • Intercom
  • ISO27001

Both cover

  • Live chat
  • Salesforce
  • Zendesk
  • HubSpot
  • SOC2
  • GDPR
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Acquire

  • Live chat and messaging on a website or appnot Dixa
  • Omnichannel support across chat, SMS, email and voicenot Dixa
  • Video and cobrowsing sessions with customersnot Dixa
  • Routing and SLAs across a support queuenot Dixa
  • Call deflection from phone into digital channelsnot Dixa

Dixa

  • Omnichannel customer service across phone, email, chat and socialnot Acquire
  • Routing conversations to agents by skill and customer datanot Acquire

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Acquire

  • Pricing is not published on any tier
  • Aimed at enterprise and mid-market support organisations rather than small teams

Dixa

  • Entry pricing is 89 EUR per agent per month, which is high against comparable help desks
  • The AI agent is billed separately at 0.35 EUR per conversation on top of the seat price
  • Skills based routing and advanced automations require the Ultimate plan at 139 EUR per agent
  • SSO, custom user roles and auto redaction are Prime only at 179 EUR per agent
  • There is no self serve trial, and the vendor states every rollout is guided
  • Quality assurance and the AI co pilot are paid add ons on every tier

Pricing, plan by plan

Acquire

$50/month
  • Starter$50/month
    • Live chat
    • Basic co-browse
    • Canned responses
  • Professional$100/month
    • Everything in Starter
    • Video chat
    • Chatbots
  • Enterprise$undefined/month
    • Custom features
    • Dedicated support
    • SLA guarantee

Dixa

$39/month
  • Essential$39/month
    • 3 channels
    • Basic routing
    • Agent workspace
  • Growth$89/month
    • All channels
    • Advanced routing
    • IVR
  • Ultimate$139/month
    • Everything in Growth
    • Workforce management
    • Quality assurance

Which should you pick?

Choose Acquire if

  • You need co-browsing.
  • You work on Web, Ios, Android.
  • You also want video chat.
Acquire review

Choose Dixa if

  • You need unified inbox.
  • You work on Web, Ios, Android.
  • You also want smart routing.
Dixa review

Questions people ask

Is Acquire or Dixa better?
Neither clearly leads. Acquire starts at $50/month and Dixa at $39/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Acquire or Dixa?
Acquire starts at $50/month and Dixa at $39/month.
Does Acquire or Dixa run on more platforms?
Both run on Web, Ios, Android, so platform support will not decide this one for you.
What is Acquire best used for?
Acquire is most often used for live chat and messaging on a website or app, omnichannel support across chat, sms, email and voice, video and cobrowsing sessions with customers, routing and slas across a support queue. Of those, live chat and messaging on a website or app and omnichannel support across chat, sms, email and voice are not what Dixa is typically brought in for.
What can Acquire do that Dixa cannot?
Acquire covers Co-browsing, Video chat, AI chatbots, Screen sharing. Dixa covers Unified inbox, Smart routing, Native phone, Real-time analytics. Both handle Live chat, Salesforce, Zendesk, HubSpot.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Acquire

More on Dixa

Keep looking

Other head to heads