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Live Chat & Chatbots · head to head

Acquire vs Chatwoot

Acquire logo

Acquire

Live Chat & Chatbots

Conversational customer engagement platform

From
$50/month
Rated
-
Full reviewWebsite
Chatwoot logo

Chatwoot

Customer Support

Open-source customer engagement platform

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Chatwoot has a free tier, so it costs nothing to try first.
  • Each has a real cost: Acquire pricing is not published on any tier; Chatwoot free plan limited to 2 agents and 500 conversations per month
  • They diverge on capability: Acquire covers Co-browsing, Chatwoot covers Email inbox.

Where they differ

Only the attributes on which Acquire and Chatwoot actually diverge.

Attributes where Acquire and Chatwoot differ
AttributeAcquireChatwoot
Starting price$50/monthFree
Pricing modelsubscriptionUnknown
Free tierNoYes
PlatformsWeb, Ios, AndroidWeb, Cloud, Self-hosted
CategoryLive Chat & ChatbotsCustomer Support
Founded20152017

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Acquire

  • Co-browsing
  • Video chat
  • AI chatbots
  • Screen sharing
  • Salesforce
  • Zendesk
  • HubSpot
  • Microsoft Dynamics

Only in Chatwoot

  • Email inbox
  • Social channels
  • Chatbots
  • Reports
  • WhatsApp
  • Telegram
  • Line
  • Facebook

Both cover

  • Live chat
  • Knowledge base
  • Slack
  • GDPR
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Acquire

  • Live chat and messaging on a website or appnot Chatwoot
  • Omnichannel support across chat, SMS, email and voicenot Chatwoot
  • Video and cobrowsing sessions with customersnot Chatwoot
  • Routing and SLAs across a support queuenot Chatwoot
  • Call deflection from phone into digital channelsnot Chatwoot

Chatwoot

  • Self-hosted supportnot Acquire
  • Privacy-first chatnot Acquire
  • Multi-channel supportnot Acquire

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Acquire

  • Pricing is not published on any tier
  • Aimed at enterprise and mid-market support organisations rather than small teams

Chatwoot

  • Free plan limited to 2 agents and 500 conversations per month
  • Self-hosted option requires managing infrastructure, updates, and external messaging costs
  • Smaller ecosystem and community compared to Zendesk or Intercom
  • AI features require credit consumption and additional configuration

Pricing, plan by plan

Acquire

$50/month
  • Starter$50/month
    • Live chat
    • Basic co-browse
    • Canned responses
  • Professional$100/month
    • Everything in Starter
    • Video chat
    • Chatbots
  • Enterprise$undefined/month
    • Custom features
    • Dedicated support
    • SLA guarantee

Chatwoot

Free
  • HackerFree
    • 2 agents
    • 500 conversations per month
    • 1 live chat channel
  • Startups$19/month
    • Unlimited agents
    • Unlimited conversations

Which should you pick?

Choose Acquire if

  • You need co-browsing.
  • You work on Web, Ios, Android.
  • You also want video chat.
Acquire review

Choose Chatwoot if

  • You need email inbox.
  • You want to start without paying.
  • You work on Web, Cloud, Self-hosted.
  • You also want social channels.
Chatwoot review

Questions people ask

Is Acquire or Chatwoot better?
Neither clearly leads. Acquire starts at $50/month and Chatwoot at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Acquire or Chatwoot?
Chatwoot has a free tier; the other does not. Paid plans start at $50/month for Acquire and Free for Chatwoot.
Does Acquire or Chatwoot run on more platforms?
Acquire runs on Web, Ios, Android. Chatwoot runs on Web, Cloud, Self-hosted.
Can I use Chatwoot for free?
Yes. Chatwoot has a free tier, so you can try it without paying. Acquire starts at $50/month.
What is Acquire best used for?
Acquire is most often used for live chat and messaging on a website or app, omnichannel support across chat, sms, email and voice, video and cobrowsing sessions with customers, routing and slas across a support queue. Of those, live chat and messaging on a website or app and omnichannel support across chat, sms, email and voice are not what Chatwoot is typically brought in for.
What can Acquire do that Chatwoot cannot?
Acquire covers Co-browsing, Video chat, AI chatbots, Screen sharing. Chatwoot covers Email inbox, Social channels, Chatbots, Reports. Both handle Live chat, Knowledge base, Slack, GDPR.

Answered from the vendors’ own pages

Chatwoot: Does Chatwoot offer a self-hosted option?

Yes. Chatwoot provides both cloud-hosted and self-hosted versions. Self-hosting is free with the open-source version, though you handle infrastructure, maintenance, and external messaging costs.

Source
Chatwoot: What communication channels does Chatwoot support?

Chatwoot supports email, live chat, WhatsApp, Facebook, Twitter, Instagram, and other social media channels consolidated into a single inbox.

Source
Chatwoot: Is there a free plan for Chatwoot?

Yes. Chatwoot offers a free Hacker plan supporting up to 2 agents, 500 conversations per month, and one live chat channel.

Source
Chatwoot: What AI features does Chatwoot include?

Chatwoot includes Captain AI agent for automated responses, Copilot for smart reply suggestions, and live translation features.

Source
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Related pages

More on Acquire

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