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Software · head to head

Acquire vs Amazon Connect

Acquire logo

Acquire

Software

Conversational customer engagement platform

From
$50/month
Rated
-
Full reviewWebsite
Amazon Connect logo

Amazon Connect

Software

Cloud contact center from AWS

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Amazon Connect has a free tier, so it costs nothing to try first.
  • Each has a real cost: Acquire pricing is not published on any tier; Amazon Connect telephony is charged separately from the platform, so the $0.038 per minute voice rate is not the whole cost of a call
  • They diverge on capability: Acquire covers Live chat, Amazon Connect covers Voice.

Where they differ

Only the attributes on which Acquire and Amazon Connect actually diverge.

Attributes where Acquire and Amazon Connect differ
AttributeAcquireAmazon Connect
Starting price$50/monthFree
Pricing modelsubscriptionusage-based
Free tierNoYes
PlatformsWeb, Ios, AndroidWeb
Founded20152006

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Acquire

  • Live chat
  • Co-browsing
  • Video chat
  • AI chatbots
  • Screen sharing
  • Knowledge base
  • HubSpot
  • Slack

Only in Amazon Connect

  • Voice
  • Chat
  • Tasks
  • ML-powered analytics
  • Contact Lens
  • Outbound campaigns
  • Forecasting
  • ServiceNow

Both cover

  • Salesforce
  • Zendesk
  • SOC2
  • PCI DSS
  • HIPAA
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Acquire

  • Live chat and messaging on a website or appnot Amazon Connect
  • Omnichannel support across chat, SMS, email and voicenot Amazon Connect
  • Video and cobrowsing sessions with customersnot Amazon Connect
  • Routing and SLAs across a support queuenot Amazon Connect
  • Call deflection from phone into digital channelsnot Amazon Connect

Amazon Connect

  • Cloud contact centre with no per-seat licencenot Acquire
  • Voice, chat, email and SMS in one queuenot Acquire
  • Conversational analytics and agent assistnot Acquire
  • Outbound campaigns and automated contactnot Acquire
  • Workforce scheduling for contact centre agentsnot Acquire

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Acquire

  • Pricing is not published on any tier
  • Aimed at enterprise and mid-market support organisations rather than small teams

Amazon Connect

  • Telephony is charged separately from the platform, so the $0.038 per minute voice rate is not the whole cost of a call
  • Every channel is metered individually: $0.010 per chat message, $0.080 per email and $0.014 per SMS
  • Rates vary by region and by third-party provider, so a published figure is indicative rather than final
  • Cost tracks contact volume, which makes forecasting hard for a queue with seasonal peaks

Pricing, plan by plan

Acquire

$50/month
  • Starter$50/month
    • Live chat
    • Basic co-browse
    • Canned responses
  • Professional$100/month
    • Everything in Starter
    • Video chat
    • Chatbots
  • Enterprise$undefined/month
    • Custom features
    • Dedicated support
    • SLA guarantee

Amazon Connect

Free
  • Pay-as-you-go$0.018/minute
    • Voice minutes
    • Free tier available
    • No upfront costs

Which should you pick?

Choose Acquire if

  • You need live chat.
  • You work on Web, Ios, Android.
  • You also want co-browsing.
Acquire review

Choose Amazon Connect if

  • You need voice.
  • You want to start without paying.
  • You also want chat.
Amazon Connect review

Questions people ask

Is Acquire or Amazon Connect better?
Neither clearly leads. Acquire starts at $50/month and Amazon Connect at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Acquire or Amazon Connect?
Amazon Connect has a free tier; the other does not. Paid plans start at $50/month for Acquire and Free for Amazon Connect.
Does Acquire or Amazon Connect run on more platforms?
Acquire runs on Web, Ios, Android. Amazon Connect runs on Web.
Can I use Amazon Connect for free?
Yes. Amazon Connect has a free tier, so you can try it without paying. Acquire starts at $50/month.
What is Acquire best used for?
Acquire is most often used for live chat and messaging on a website or app, omnichannel support across chat, sms, email and voice, video and cobrowsing sessions with customers, routing and slas across a support queue. Of those, live chat and messaging on a website or app and omnichannel support across chat, sms, email and voice are not what Amazon Connect is typically brought in for.
What can Acquire do that Amazon Connect cannot?
Acquire covers Live chat, Co-browsing, Video chat, AI chatbots. Amazon Connect covers Voice, Chat, Tasks, ML-powered analytics. Both handle Salesforce, Zendesk, SOC2, PCI DSS.
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