Softwr

Live Chat & Chatbots · head to head

Acquire vs Customerly

Acquire logo

Acquire

Live Chat & Chatbots

Conversational customer engagement platform

From
$50/month
Rated
-
Full reviewWebsite
Customerly logo

Customerly

Customer Support

Customer service suite with live chat and automation

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Customerly has a free tier, so it costs nothing to try first.
  • Each has a real cost: Acquire pricing is not published on any tier; Customerly usage-based pricing of 0.50 EUR per conversation can become expensive at scale
  • They diverge on capability: Acquire covers Co-browsing, Customerly covers Email marketing.

Where they differ

Only the attributes on which Acquire and Customerly actually diverge.

Attributes where Acquire and Customerly differ
AttributeAcquireCustomerly
Starting price$50/monthFree
Free tierNoYes
CategoryLive Chat & ChatbotsCustomer Support

Identical on both: pricing model (subscription), platforms (Web, Ios, Android), user rating (Not yet rated), founded (2015).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Acquire

  • Co-browsing
  • AI chatbots
  • Screen sharing
  • Knowledge base
  • Salesforce
  • Zendesk
  • HubSpot
  • Microsoft Dynamics

Only in Customerly

  • Email marketing
  • Customer surveys
  • Help center
  • Automation
  • WordPress
  • Shopify
  • Zapier
  • Segment

Both cover

  • Live chat
  • Video chat
  • Slack
  • GDPR
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Acquire

  • Live chat and messaging on a website or appnot Customerly
  • Omnichannel support across chat, SMS, email and voicenot Customerly
  • Video and cobrowsing sessions with customersnot Customerly
  • Routing and SLAs across a support queuenot Customerly
  • Call deflection from phone into digital channelsnot Customerly

Customerly

  • Customer supportnot Acquire
  • Lead generationnot Acquire
  • Email marketingnot Acquire
  • Customer feedbacknot Acquire

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Acquire

  • Pricing is not published on any tier
  • Aimed at enterprise and mid-market support organisations rather than small teams

Customerly

  • Usage-based pricing of 0.50 EUR per conversation can become expensive at scale
  • Limited to 11-50 employees according to company size metrics

Pricing, plan by plan

Acquire

$50/month
  • Starter$50/month
    • Live chat
    • Basic co-browse
    • Canned responses
  • Professional$100/month
    • Everything in Starter
    • Video chat
    • Chatbots
  • Enterprise$undefined/month
    • Custom features
    • Dedicated support
    • SLA guarantee

Customerly

Free
  • FreeFree
    • 2 teammates
    • Live chat
    • Basic surveys
  • Essential$9/month
    • Unlimited chat
    • Help center
    • Automation
  • Startup$29/month
    • Video chat
    • Funnels
    • Priority support
  • Pro$79/month
    • White label
    • Advanced analytics
    • API access

Which should you pick?

Choose Acquire if

  • You need co-browsing.
  • You work on Web, Ios, Android.
  • You also want ai chatbots.
Acquire review

Choose Customerly if

  • You need email marketing.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want customer surveys.
Customerly review

Questions people ask

Is Acquire or Customerly better?
Neither clearly leads. Acquire starts at $50/month and Customerly at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Acquire or Customerly?
Customerly has a free tier; the other does not. Paid plans start at $50/month for Acquire and Free for Customerly.
Does Acquire or Customerly run on more platforms?
Both run on Web, Ios, Android, so platform support will not decide this one for you.
Can I use Customerly for free?
Yes. Customerly has a free tier, so you can try it without paying. Acquire starts at $50/month.
What is Acquire best used for?
Acquire is most often used for live chat and messaging on a website or app, omnichannel support across chat, sms, email and voice, video and cobrowsing sessions with customers, routing and slas across a support queue. Of those, live chat and messaging on a website or app and omnichannel support across chat, sms, email and voice are not what Customerly is typically brought in for.
What can Acquire do that Customerly cannot?
Acquire covers Co-browsing, AI chatbots, Screen sharing, Knowledge base. Customerly covers Email marketing, Customer surveys, Help center, Automation. Both handle Live chat, Video chat, Slack, GDPR.

Answered from the vendors’ own pages

Customerly: Where is Customerly's data stored?

All data is stored exclusively in the EU, providing GDPR compliance and data residency in European servers.

Source
Customerly: What messaging channels does Customerly support?

Customerly integrates live chat, email, WhatsApp, Facebook Messenger, Instagram DMs, and mobile apps into a single unified inbox for managing customer conversations.

Source
Customerly: How much of customer support can Customerly automate?

Customerly's AI assistant (Aura) handles up to 60 percent of customer conversations automatically, with the platform designed to handle 71 percent of support volume through automation.

Source
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Acquire

More on Customerly

Keep looking

Other head to heads