Softwr

Live Chat · head to head

Kore.ai vs Yellow.ai

Kore.ai logo

Kore.ai

Live Chat

Enterprise conversational AI platform

From
On request
Rated
-
Full reviewWebsite
Yellow.ai logo

Yellow.ai

Live Chat

Enterprise AI platform for customer experience

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Kore.ai no pricing published; pricing is custom and quote-based; Yellow.ai free plan caps chat sessions at 500 per month, then charges $0.99 per additional resolution
  • They diverge on capability: Kore.ai covers Conversational AI, Yellow.ai covers AI chatbots.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Kore.ai and Yellow.ai actually diverge.

Attributes where Kore.ai and Yellow.ai differ
AttributeKore.aiYellow.ai
PlatformsWeb, Mobile, Messaging, Voice, IVRWeb, Mobile, Messaging apps, Voice assistants
Founded20142016

Identical on both: starting price (On request), pricing model (subscription), free tier (No), user rating (Not yet rated), category (Live Chat).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Kore.ai

  • Conversational AI
  • Advanced NLU
  • Workflow automation
  • Multi-language
  • SAP
  • Oracle
  • API
  • Messaging support

Only in Yellow.ai

  • AI chatbots
  • NLU capabilities
  • Multi-channel support
  • Analytics dashboard
  • Zendesk
  • HubSpot
  • Slack
  • Messaging apps support

Both cover

  • Salesforce
  • Web support
  • Mobile support

What people use each for

The jobs each tool is most often brought in to do.

Kore.ai

  • Customer engagementnot Yellow.ai
  • Lead generationnot Yellow.ai
  • Customer supportnot Yellow.ai
  • Sales automationnot Yellow.ai

Yellow.ai

  • Businesses wanting to trial an AI chat agent before committing to per-resolution or enterprise billingnot Kore.ai

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Kore.ai

  • No pricing published; pricing is custom and quote-based
  • Requires direct sales engagement through 'Request a Demo' or 'Get in touch' forms

Yellow.ai

  • Free plan caps chat sessions at 500 per month, then charges $0.99 per additional resolution
  • Enterprise plan pricing is not published and requires contacting sales for a custom quote
  • Basic plan pricing is not disclosed on the pricing page either, only feature details

Pricing, plan by plan

Kore.ai

On request
  • Professional$200/month
    • AI chatbot
    • Basic NLU
  • Enterprise$500/month
    • Advanced NLU
    • Custom integrations
  • Custom$undefined/month
    • Unlimited features
    • Dedicated support

Yellow.ai

On request
  • Starter$150/month
    • AI chatbot
    • 1 integration
  • Professional$400/month
    • Multi-channel
    • Advanced analytics
  • Enterprise$undefined/month
    • Custom solutions
    • Dedicated team

Which should you pick?

Choose Kore.ai if

  • You need conversational ai.
  • You work on Web, Mobile, Messaging, Voice, IVR.
  • You also want advanced nlu.
Kore.ai review

Choose Yellow.ai if

  • You need ai chatbots.
  • You work on Web, Mobile, Messaging apps, Voice assistants.
  • You also want nlu capabilities.
Yellow.ai review

Questions people ask

Is Kore.ai or Yellow.ai better?
Neither clearly leads. Kore.ai starts at On request and Yellow.ai at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Kore.ai or Yellow.ai?
Kore.ai starts at On request and Yellow.ai at On request.
Does Kore.ai or Yellow.ai run on more platforms?
Kore.ai runs on Web, Mobile, Messaging, Voice, IVR. Yellow.ai runs on Web, Mobile, Messaging apps, Voice assistants.
What is Kore.ai best used for?
Kore.ai is most often used for customer engagement, lead generation, customer support, sales automation. Of those, customer engagement and lead generation are not what Yellow.ai is typically brought in for.
What can Kore.ai do that Yellow.ai cannot?
Kore.ai covers Conversational AI, Advanced NLU, Workflow automation, Multi-language. Yellow.ai covers AI chatbots, NLU capabilities, Multi-channel support, Analytics dashboard. Both handle Salesforce, Web support, Mobile support.

Answered from the vendors’ own pages

Kore.ai: How much does Kore.ai cost?

Kore.ai does not publish standard pricing. The company positions itself as an enterprise platform serving large organizations in banking, healthcare, and retail, with costs customized based on deployment scope, usage, and enterprise requirements.

Source
Yellow.ai: What does Yellow.ai's free tier include?

The free plan includes 1 AI agent, 500 monthly chat sessions with overage at $0.99 per additional resolution, and limited features.

Source
Kore.ai: How do I get pricing for Kore.ai?

Contact Kore.ai through their 'Request a Demo', 'Talk to an Expert', or 'Submit RFP' options on the website to receive a custom quote.

Source
Yellow.ai: What compliance certifications does the Enterprise plan provide?

The Enterprise tier includes SOC2, GDPR, and ISO compliance standards, ensuring enterprise-grade security and data handling.

Source
Yellow.ai: How many agents and channels can I deploy with Yellow.ai's paid plans?

The Basic plan allows expandable agents and channels with 1,000 user records, while the Enterprise plan offers unlimited agents, sessions, and access to 35+ channels.

Source
Yellow.ai: How do I find out Enterprise pricing for Yellow.ai?

The Enterprise plan pricing is not listed publicly and requires contacting the sales team for a custom quote.

Source
Share

Related pages

More on Kore.ai

More on Yellow.ai

Keep looking

Other head to heads