Software · head to head
Microsoft Dynamics 365 Chat vs Yellow.ai
Microsoft Dynamics 365 Chat
Software
Omnichannel chat solution integrated with Microsoft ecosystem
- From
- On request
- Rated
- -
Yellow.ai
Software
Enterprise AI platform for customer experience
- From
- On request
- Rated
- -
The short version
- Each has a real cost: Microsoft Dynamics 365 Chat digital messaging and omnichannel chat capability is not included in the base Customer Service plans and requires separately purchased Copilot Credits through Copilot Studio; Yellow.ai free plan caps chat sessions at 500 per month, then charges $0.99 per additional resolution
- They diverge on capability: Microsoft Dynamics 365 Chat covers Omnichannel messaging, Yellow.ai covers AI chatbots.
Where they differ
Only the attributes on which Microsoft Dynamics 365 Chat and Yellow.ai actually diverge.
| Attribute | Microsoft Dynamics 365 Chat | Yellow.ai |
|---|---|---|
| Platforms | Web, Mobile app, IOS, Android | Web, Mobile, Messaging apps, Voice assistants |
| Founded | 1975 | 2016 |
Identical on both: starting price (On request), pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Microsoft Dynamics 365 Chat
- Omnichannel messaging
- Live chat
- Email support
- Social media integration
- Outlook
- Teams
- 365
- Power BI
Only in Yellow.ai
- AI chatbots
- NLU capabilities
- Multi-channel support
- Analytics dashboard
- Zendesk
- Salesforce
- HubSpot
- Slack
Both cover
- Web support
What people use each for
The jobs each tool is most often brought in to do.
Microsoft Dynamics 365 Chat
- Enterprises already on Dynamics 365 wanting chat integrated with case management, willing to buy Copilot Credits separatelynot Yellow.ai
Yellow.ai
- Businesses wanting to trial an AI chat agent before committing to per-resolution or enterprise billingnot Microsoft Dynamics 365 Chat
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Microsoft Dynamics 365 Chat
- Digital messaging and omnichannel chat capability is not included in the base Customer Service plans and requires separately purchased Copilot Credits through Copilot Studio
- Base Customer Service plans are priced per user per month at $50, $105 and $195, rising steeply between the Professional and Premium tiers
Yellow.ai
- Free plan caps chat sessions at 500 per month, then charges $0.99 per additional resolution
- Enterprise plan pricing is not published and requires contacting sales for a custom quote
- Basic plan pricing is not disclosed on the pricing page either, only feature details
Pricing, plan by plan
Microsoft Dynamics 365 Chat
On request- Customer Service Professional$100/month
- Basic chat
- Ticketing
- Customer Service Enterprise$200/month
- Advanced omnichannel
- AI integration
- Premium$undefined/month
- Custom solutions
- Dedicated support
Yellow.ai
On request- Starter$150/month
- AI chatbot
- 1 integration
- Professional$400/month
- Multi-channel
- Advanced analytics
- Enterprise$undefined/month
- Custom solutions
- Dedicated team
Which should you pick?
Choose Microsoft Dynamics 365 Chat if
- You need omnichannel messaging.
- You work on Web, Mobile app, IOS, Android.
- You also want live chat.
Choose Yellow.ai if
- You need ai chatbots.
- You work on Web, Mobile, Messaging apps, Voice assistants.
- You also want nlu capabilities.
Questions people ask
- Is Microsoft Dynamics 365 Chat or Yellow.ai better?
- Neither clearly leads. Microsoft Dynamics 365 Chat starts at On request and Yellow.ai at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Microsoft Dynamics 365 Chat or Yellow.ai?
- Microsoft Dynamics 365 Chat starts at On request and Yellow.ai at On request.
- Does Microsoft Dynamics 365 Chat or Yellow.ai run on more platforms?
- Microsoft Dynamics 365 Chat runs on Web, Mobile app, IOS, Android. Yellow.ai runs on Web, Mobile, Messaging apps, Voice assistants.
- What is Microsoft Dynamics 365 Chat best used for?
- Microsoft Dynamics 365 Chat is most often used for enterprises already on dynamics 365 wanting chat integrated with case management, willing to buy copilot credits separately. Of those, enterprises already on dynamics 365 wanting chat integrated with case management, willing to buy copilot credits separately is not what Yellow.ai is typically brought in for.
- What can Microsoft Dynamics 365 Chat do that Yellow.ai cannot?
- Microsoft Dynamics 365 Chat covers Omnichannel messaging, Live chat, Email support, Social media integration. Yellow.ai covers AI chatbots, NLU capabilities, Multi-channel support, Analytics dashboard. Both handle Web support.