Software · head to head
Verloop.io vs Yellow.ai
Verloop.io
Software
Conversational AI platform for customer support automation
- From
- Free
- Rated
- -
Yellow.ai
Software
Enterprise AI platform for customer experience
- From
- On request
- Rated
- -
The short version
- Only Verloop.io has a free tier, so it costs nothing to try first.
- Each has a real cost: Verloop.io pricing shifted from transparent published rates to contact-sales model, making cost forecasting difficult; Yellow.ai free plan caps chat sessions at 500 per month, then charges $0.99 per additional resolution
- They diverge on capability: Verloop.io covers NLP-powered chatbot, Yellow.ai covers AI chatbots.
Where they differ
Only the attributes on which Verloop.io and Yellow.ai actually diverge.
| Attribute | Verloop.io | Yellow.ai |
|---|---|---|
| Starting price | Free | On request |
| Pricing model | Unknown | subscription |
| Free tier | Yes | No |
| Platforms | Web, Mobile, Messenger, WhatsApp, Instagram | Web, Mobile, Messaging apps, Voice assistants |
| Founded | 2015 | 2016 |
Identical on both: user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Verloop.io
- NLP-powered chatbot
- Voice bot support
- Live agent handoff
- Multi-language support
- Sentiment analysis
- Freshdesk
- Facebook Messenger
Only in Yellow.ai
- AI chatbots
- NLU capabilities
- Multi-channel support
- Analytics dashboard
- HubSpot
- Mobile support
- Messaging apps support
- Voice assistants support
Both cover
- Salesforce
- Zendesk
- Slack
- Web support
What people use each for
The jobs each tool is most often brought in to do.
Verloop.io
- Customer support automationnot Yellow.ai
- Lead qualificationnot Yellow.ai
- FAQ automationnot Yellow.ai
- Appointment bookingnot Yellow.ai
Yellow.ai
- Businesses wanting to trial an AI chat agent before committing to per-resolution or enterprise billingnot Verloop.io
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Verloop.io
- Pricing shifted from transparent published rates to contact-sales model, making cost forecasting difficult
- Limited documentation for advanced use cases and customization
- WhatsApp integration requires additional Meta API costs
Yellow.ai
- Free plan caps chat sessions at 500 per month, then charges $0.99 per additional resolution
- Enterprise plan pricing is not published and requires contacting sales for a custom quote
- Basic plan pricing is not disclosed on the pricing page either, only feature details
Pricing, plan by plan
Verloop.io
Free- StarterFree
- 500 chats
- Business$49/month
- Enterprise$699/month
Yellow.ai
On request- Starter$150/month
- AI chatbot
- 1 integration
- Professional$400/month
- Multi-channel
- Advanced analytics
- Enterprise$undefined/month
- Custom solutions
- Dedicated team
Which should you pick?
Choose Verloop.io if
- You need nlp-powered chatbot.
- You want to start without paying.
- You work on Web, Mobile, Messenger, WhatsApp, Instagram.
- You also want voice bot support.
Choose Yellow.ai if
- You need ai chatbots.
- You work on Web, Mobile, Messaging apps, Voice assistants.
- You also want nlu capabilities.
Questions people ask
- Is Verloop.io or Yellow.ai better?
- Neither clearly leads. Verloop.io starts at Free and Yellow.ai at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Verloop.io or Yellow.ai?
- Verloop.io has a free tier; the other does not. Paid plans start at Free for Verloop.io and On request for Yellow.ai.
- Does Verloop.io or Yellow.ai run on more platforms?
- Verloop.io runs on Web, Mobile, Messenger, WhatsApp, Instagram. Yellow.ai runs on Web, Mobile, Messaging apps, Voice assistants.
- Can I use Verloop.io for free?
- Yes. Verloop.io has a free tier, so you can try it without paying. Yellow.ai starts at On request.
- What is Verloop.io best used for?
- Verloop.io is most often used for customer support automation, lead qualification, faq automation, appointment booking. Of those, customer support automation and lead qualification are not what Yellow.ai is typically brought in for.
- What can Verloop.io do that Yellow.ai cannot?
- Verloop.io covers NLP-powered chatbot, Voice bot support, Live agent handoff, Multi-language support. Yellow.ai covers AI chatbots, NLU capabilities, Multi-channel support, Analytics dashboard. Both handle Salesforce, Zendesk, Slack, Web support.
Answered from the vendors’ own pages
Verloop.io: Does Verloop.io offer a free tier?
Yes. Verloop offers a free Starter plan with up to 500 chats, allowing nonprofits and small organizations to test the platform at no cost.
SourceVerloop.io: What channels does it support?
Verloop.io supports Web, App, Messenger, Instagram, and WhatsApp, plus voice capabilities enabling seamless omnichannel support across multiple customer touchpoints.
SourceVerloop.io: How many languages does it support?
The platform delivers support in 80+ languages, enabling brands to scale support globally with AI-driven self-service in multiple languages.
SourceVerloop.io: What integrations are available?
Verloop.io integrates with over 100 tools including HubSpot, Freshdesk, Zendesk, and various CRMs, ticketing systems, and payment gateways.
Source