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Google Dialogflow

Google's conversational AI platform

Overview

What Google Dialogflow does

Dialogflow is Google's conversational AI platform that makes it easy to design and integrate a conversational user interface into websites, mobile apps, messaging platforms, and IoT devices.

What people use it for

  • Customer engagement
  • Lead generation
  • Customer support
  • Sales automation

The honest half

Where it falls short

Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about Google Dialogflow.

  • Google's own Dialogflow pricing page (cloud.google.com/dialogflow/pricing) prices Conversational Agents (CX) text requests at $0.007 per request, audio input at $0.0065 per 15 seconds and audio output from $4 per 1 million characters, all in USD, with a one-time $600 free credit for the first 12 months; Dialogflow ES (Essentials) is billed per request separately from CX and the two are not interchangeable, so a chatbot built on ES cannot simply switch to CX pricing without migration.

Cross-shopped

What people choose instead of Google Dialogflow

Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.

Pricing

What Google Dialogflow costs

Taken from the vendor's own pricing page. Prices move, so check before you buy.

Free Tier

Free

  • 100 requests/day
  • Basic NLU

Standard

$0.005 /mo

  • Pay per request
  • Advanced features

Enterprise

On request

  • Custom SLAs
  • Dedicated support

Capabilities

Features

  • NLU and NLG

    NLU and NLG capability

  • Multi-language support

    Multi-language support capability

  • Integration with Google services

    Integration with Google services capability

  • Webhooks

    Webhooks capability

  • Google Cloud

    Integration with Google Cloud

  • Slack

    Integration with Slack

  • Facebook

    Integration with Facebook

  • Telegram

    Integration with Telegram

  • Web support

    Available on Web

  • Mobile support

    Available on Mobile

  • Messaging apps support

    Available on Messaging apps

  • Voice assistants support

    Available on Voice assistants

Behind it

Who makes Google Dialogflow

Company
Google Cloud
Based in
Mountain View, California, USA

Keep looking

Where to go from Google Dialogflow

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Compare Google Dialogflow with

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  • Enterprise conversational AI platform

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  • Enterprise AI platform for customer experience

  • Conversational customer engagement platform

  • Conversational AI platform powered by machine learning

  • AI-powered customer service automation platform

Softwr does not host reviews and shows no star rating for Google Dialogflow, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.

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