Software · head to head
Conversica vs Jivochat
Conversica
Software
AI-powered conversational platform for sales and customer service
- From
- On request
- Rated
- -
Jivochat
Software
All-in-one communication platform for customer engagement
- From
- Free
- Rated
- -
The short version
- Only Jivochat has a free tier, so it costs nothing to try first.
- They diverge on capability: Conversica covers Conversational AI, Jivochat covers Live chat.
Where they differ
Only the attributes on which Conversica and Jivochat actually diverge.
| Attribute | Conversica | Jivochat |
|---|---|---|
| Starting price | On request | Free |
| Pricing model | subscription | freemium |
| Free tier | No | Yes |
| Platforms | Web, Email, SMS, Messaging apps | Web, Mobile app, IOS, Android |
| Founded | 2009 | 2008 |
Identical on both: user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Conversica
- Conversational AI
- Lead nurturing
- Customer engagement
- Intent analysis
- Salesforce
- HubSpot
- Microsoft Dynamics
- Zapier
Only in Jivochat
- Live chat
- Phone integration
- Chatbot builder
- CRM
- Slack
- Telegram
- Viber
- Mobile app support
Both cover
- Web support
- Email support
What people use each for
The jobs each tool is most often brought in to do.
Conversica
- Customer engagementnot Jivochat
- Lead generationnot Jivochat
- Customer supportnot Jivochat
- Sales automationnot Jivochat
Jivochat
- Live chat and messaging support across website and social channelsnot Conversica
- Handling customer conversations from one agent inboxnot Conversica
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Conversica
Nothing recorded yet. See the Conversica review.
Jivochat
- The free plan keeps only 2 months of chat history and has no CRM
- The Chat API, chat routing and the mobile SDK are all Enterprise only, at $56 per agent per month billed annually
- The WhatsApp module is a $27 a month add on on every plan including Enterprise
- The Professional plan caps the account at 100 agents
- Pricing is per agent, so support cost scales with headcount rather than conversation volume
Pricing, plan by plan
Conversica
On request- Starter$200/month
- AI conversations
- Lead nurturing
- Professional$500/month
- Advanced automation
- Custom flows
- Enterprise$undefined/month
- Full customization
- Dedicated support
Jivochat
Free- FreeFree
- Live chat
- 1 agent
- Basic features
- Lite$10/month
- Up to 5 agents
- Chat transcripts
- Pro$25/month
- Unlimited agents
- Phone support
- Enterprise$undefined/month
- Custom features
- Dedicated support
Which should you pick?
Choose Conversica if
- You need conversational ai.
- You work on Web, Email, SMS, Messaging apps.
- You also want lead nurturing.
Choose Jivochat if
- You need live chat.
- You want to start without paying.
- You work on Web, Mobile app, IOS, Android.
- You also want phone integration.
Questions people ask
- Is Conversica or Jivochat better?
- Neither clearly leads. Conversica starts at On request and Jivochat at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Conversica or Jivochat?
- Jivochat has a free tier; the other does not. Paid plans start at On request for Conversica and Free for Jivochat.
- Does Conversica or Jivochat run on more platforms?
- Conversica runs on Web, Email, SMS, Messaging apps. Jivochat runs on Web, Mobile app, IOS, Android.
- Can I use Jivochat for free?
- Yes. Jivochat has a free tier, so you can try it without paying. Conversica starts at On request.
- What is Conversica best used for?
- Conversica is most often used for customer engagement, lead generation, customer support, sales automation. Of those, customer engagement and lead generation are not what Jivochat is typically brought in for.
- What can Conversica do that Jivochat cannot?
- Conversica covers Conversational AI, Lead nurturing, Customer engagement, Intent analysis. Jivochat covers Live chat, Phone integration, Chatbot builder, CRM. Both handle Web support, Email support.