Software · head to head
tawk.to vs Acquire
The short version
- Only tawk.to has a free tier, so it costs nothing to try first.
- Each has a real cost: tawk.to removing the Powered by tawk.to branding costs an extra $29/month even on the free plan; Acquire pricing is not published on any tier
- They diverge on capability: tawk.to covers Ticketing, Acquire covers Co-browsing.
Where they differ
Only the attributes on which tawk.to and Acquire actually diverge.
Identical on both: user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in tawk.to
- Ticketing
- CRM
- WordPress
- Shopify
- Wix
- Google Analytics
- Zapier
- SSL
Only in Acquire
- Co-browsing
- AI chatbots
- Salesforce
- Zendesk
- HubSpot
- Slack
- Microsoft Dynamics
- SOC2
Both cover
- Live chat
- Knowledge base
- Video chat
- Screen sharing
- GDPR
- Web support
- Ios support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
tawk.to
- Budget-conscious sites wanting free core live chat and paying only for specific add-ons like AI or staffed agentsnot Acquire
Acquire
- Live chat and messaging on a website or appnot tawk.to
- Omnichannel support across chat, SMS, email and voicenot tawk.to
- Video and cobrowsing sessions with customersnot tawk.to
- Routing and SLAs across a support queuenot tawk.to
- Call deflection from phone into digital channelsnot tawk.to
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
tawk.to
- Removing the Powered by tawk.to branding costs an extra $29/month even on the free plan
- Enhanced AI Assist chatbot is a paid add-on starting at $29/month rather than included free
- Human staffed chat agents are billed at $1/hour as a separate add-on
Acquire
- Pricing is not published on any tier
- Aimed at enterprise and mid-market support organisations rather than small teams
Pricing, plan by plan
tawk.to
Free- Free ForeverFree
- Unlimited agents
- Unlimited history
- Mobile apps
- Hired Agent$1/hour
- Professional agents
- 24/7 coverage
- Quality assured
- Remove Branding$19/month
- White label
- Custom branding
Acquire
$50/month- Starter$50/month
- Live chat
- Basic co-browse
- Canned responses
- Professional$100/month
- Everything in Starter
- Video chat
- Chatbots
- Enterprise$undefined/month
- Custom features
- Dedicated support
- SLA guarantee
Which should you pick?
Choose tawk.to if
- You need ticketing.
- You want to start without paying.
- You work on Web, Ios, Android, Windows, Mac.
- You also want crm.
Choose Acquire if
- You need co-browsing.
- You work on Web, Ios, Android.
- You also want ai chatbots.
Questions people ask
- Is tawk.to or Acquire better?
- Neither clearly leads. tawk.to starts at Free and Acquire at $50/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, tawk.to or Acquire?
- tawk.to has a free tier; the other does not. Paid plans start at Free for tawk.to and $50/month for Acquire.
- Does tawk.to or Acquire run on more platforms?
- tawk.to runs on Web, Ios, Android, Windows, Mac. Acquire runs on Web, Ios, Android.
- Can I use tawk.to for free?
- Yes. tawk.to has a free tier, so you can try it without paying. Acquire starts at $50/month.
- What is tawk.to best used for?
- tawk.to is most often used for budget-conscious sites wanting free core live chat and paying only for specific add-ons like ai or staffed agents. Of those, budget-conscious sites wanting free core live chat and paying only for specific add-ons like ai or staffed agents is not what Acquire is typically brought in for.
- What can tawk.to do that Acquire cannot?
- tawk.to covers Ticketing, CRM, WordPress, Shopify. Acquire covers Co-browsing, AI chatbots, Salesforce, Zendesk. Both handle Live chat, Knowledge base, Video chat, Screen sharing.